Jim Ellis Buick GMC Atlanta - Service Center

Tim in the service department did an excellent job for me. He stayed in contact throughout my repair, he described the issues that my vehicle was having in an understandable way, he was very thorough and me. He stayed in contact throughout my repair, he described the issues that my vehicle was having in an understandable way, he was very thorough and very professional. I highly recommend Jim Ellis Service department More

Warranty service. No-fuss, no muss. Courteous and friendly service. The car was in for a fairly long time due to the nature of the problem, but we were kept well inform No-fuss, no muss. Courteous and friendly service. The car was in for a fairly long time due to the nature of the problem, but we were kept well informed of the work as it progressed. More

Service and new tires Brandon Jordan is the "face" of Jim Ellis Buick for me, and he is wonderful to work with. While I sometimes get frustrated with the time it takes to Brandon Jordan is the "face" of Jim Ellis Buick for me, and he is wonderful to work with. While I sometimes get frustrated with the time it takes to complete tasks, Brandon is always upbeat and helpful. More

Superb Service as always As always in the eight years that I've owned my Terrain, the service provided by your dealership when I bring my car in was excellent. The staff is p As always in the eight years that I've owned my Terrain, the service provided by your dealership when I bring my car in was excellent. The staff is professional and courteous, with the service provided being efficient. My car's service was completed in the estimated time frame with your staff informing me that my 8-year old Terrain was in great shape. More

Routine Maintenance I needed an oil change and tire rotation on my '18 Sierra and also have a leaky heater core hose inspected. The (first) visit did not diagnose the lea I needed an oil change and tire rotation on my '18 Sierra and also have a leaky heater core hose inspected. The (first) visit did not diagnose the leak, granted it was a rainy day. The second visit did take care of the issue after several hours. I made a very, very clear request to avoid the car wash as it's terrible for one's paint and my truck is black. These machines are full of grime (especially in the winter) that is repeatedly swept across the paint. My truck is now full of scratches. There needs to be better communication between the folks that run the place and those in the back of the shop. Everyone was nice but it's hours of buffing and/or hundreds of dollars to get the paint right. If I drove through a briar patch, that's one thing but we're reviewing a dealer experience within a nice zip code of Atlanta. Porsche has a dealership a block away, surely they listen. More

Good experience more recently. Cortez was an outstanding service advisor and now that he is gone it appears John does the same. Good work Jim Ellis Buick! service advisor and now that he is gone it appears John does the same. Good work Jim Ellis Buick! More

3rd Party Warranty Work John Jones really went to bat for me with a 3rd party warranty company that originally denied a claim without even looking at the vehicle. After John John Jones really went to bat for me with a 3rd party warranty company that originally denied a claim without even looking at the vehicle. After John's persistence, the company sent an adjuster to the repair shop and admitted that the repair should indeed be covered by my warranty. BIG savings for me!!!! More

First Visit This was my first time at this dealership for service of my new car. I received my car at the time promised and was very pleased with the personal att This was my first time at this dealership for service of my new car. I received my car at the time promised and was very pleased with the personal attention shown to me as well as all guests being served that mormng. More