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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
955 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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955 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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May 01, 2020
Left in the dark They had my car for a month, never called with updates. My issue was a leak from the sunroof that was flooding my car. They had my car so long that They had my car for a month, never called with updates. My issue was a leak from the sunroof that was flooding my car. They had my car so long that there was a layer of mold all over the interior of my car.. They even wanted to charge me to replace the air system because it molded while the car just sat there waiting on a 3rd party to check it out. I to ask them to see if my insurance would add the cost to their claim..... they said if I wanted to they would call but it was a waste of time. The insurance did pay for it. More
by DANCOR31
Verified CustomerEmployees Worked With
James Stecker
April 30, 2020
Excellent service from Jim Ellis Buick GMC service dept. Tim was awesome, excellent advice on getting Truck squared away. Highly recommend the use of this service dept! Tim was awesome, excellent advice on getting Truck squared away. Highly recommend the use of this service dept! More
by Lboyle
Employees Worked With
Tim
April 29, 2020
Overcharged and poor communication Tim and Brandon are the two people I worked with. I was overcharged tremendously and the communication about what was being done to my car and how muc Tim and Brandon are the two people I worked with. I was overcharged tremendously and the communication about what was being done to my car and how much it was actually going to cost was horrible. I bought my car at Jim Ellis and have had it serviced there every time. Yet, at 108k miles I'm having to replace the engine. More
by DANNAMTHOMPSON
Employees Worked With
Tim, Brandon
April 27, 2020
Transmission Took into dealer to check transmission and see if service or TSB needed to be performed. Test drove and decided there were no codes and transmission Took into dealer to check transmission and see if service or TSB needed to be performed. Test drove and decided there were no codes and transmission was not acting up. More
by BOBMENTZER
Employees Worked With
Tim Brown
April 24, 2020
Tahoe Tire Replacement On a Saturday I discovered a giant bolt in my tire. Jim Ellis Chevrolet was booked solid but they called over to Jim Ellis GMC and they were able to On a Saturday I discovered a giant bolt in my tire. Jim Ellis Chevrolet was booked solid but they called over to Jim Ellis GMC and they were able to get me in. My service advisor was expecting me and had me out of there in less than an hour. It is an excellent and very comfortable environment, far nicer than Jim Ellis Chevrolet (sorry about that Chevy!). Also, Jim Ellis tire prices are extremely competitive, even better than Costco! I would definitely choose to go back here for all of my Tahoe service. More
by FOPAW
Employees Worked With
I think it was John Anderson? Super nice guy, was the only male service person there., John Anderson
April 24, 2020
Overall good, but not matching advertised detail Overall they got my vehicle in, serviced, and back to me the same day. My vehicle wasn't washed upon return and only the driver side was vacuumed. I Overall they got my vehicle in, serviced, and back to me the same day. My vehicle wasn't washed upon return and only the driver side was vacuumed. I was appreciative they could get me in with COVID going on, but your commercials advertise the white glove detail for new customers and I'm a faithful returning customer. I'd just like to see a little more attention to the details like getting my vehicle back completely clean/detailed. It's the small things that stand out. Thanks and stay safe! More
by Dave
Employees Worked With
Tom Rickard, John Anderson
April 24, 2020
This experience was normal. Overall service at Jim Ellis GMC, Atlanta has been good. Wish there was a loaner program available. Living the distance makes it inconvenient to use shuttle service. GMC, Atlanta has been good. Wish there was a loaner program available. Living the distance makes it inconvenient to use shuttle service. More
by SPRUILLJL
Employees Worked With
Timothy Brown
April 21, 2020
Love the dealership wonderful people except one person in parts that wasn't so pleasant, neither did he find the information I needed. He didn't seem to care about finding it either which was disappointing b parts that wasn't so pleasant, neither did he find the information I needed. He didn't seem to care about finding it either which was disappointing because I love this place. More
by alexisgraves965
Employees Worked With
Brandon , Tom Rickard, Ricardo Nash, Nicole Quinones, John Anderson
April 21, 2020
I recently moved from Northern VA to Atlanta, GA and I always got my GMC Terrain serviced at the dealership. My experience at Jim Ellis was top notch. They got my truck in, shuttled me to work, kept me up always got my GMC Terrain serviced at the dealership. My experience at Jim Ellis was top notch. They got my truck in, shuttled me to work, kept me updated on all things found, and shuttled me back to the dealership after work and I was all set. Excellent work team! Additionally, my service warranty lapses during my move and I contacted theJim Ellis to get a new one and within 24 hours I received a call and walked through the whole process and didn’t even have to come in-person to complete the paperwork as we did it online and scanned back with signatures. Excellent job! More
by CEDRIC.PULLIAM
Employees Worked With
Franchely Reyes , John Anderson
