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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
955 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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955 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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August 28, 2020
It was a pretty good service. I appreciate that they located the problem and fixed with 2 days. I wasn’t 100% please with my first interaction with my service rep. He wasn’t rude, but definitely wasn’t located the problem and fixed with 2 days. I wasn’t 100% please with my first interaction with my service rep. He wasn’t rude, but definitely wasn’t very friendly. Nicole was very nice and helpful! More
by FINESSHILL
Verified CustomerEmployees Worked With
Nicole Quinones
August 27, 2020
Our “advisor” never communicated with us until I finally got thru the gauntlet of on hold calls and reprimanded him for not keeping open communication. Then the charged me for a sensor that was, again, ne got thru the gauntlet of on hold calls and reprimanded him for not keeping open communication. Then the charged me for a sensor that was, again, never communicated as needing changed. We asked for the complimentary cleaning. If it was done, it was half assed at best. Seriously, they may have turned a water hose on. The “screening at the door” was laughable. I was already in and waiting on someone to acknowledge the fact I was there before anyone asked, “You’re not supposed to be in here. Were you temp checked before coming in?” no, maybe man the station? It’s not my job. I get the we’re in a pandemic, but poor customer service can’t hide behind a crisis. It’s only magnified More
by TONALTRIBE
Employees Worked With
I don’t recall our “advisors” name. His wife had COVID is what I remember.
August 27, 2020
Always a great experience dealing with the service department. Friendly, reliable and expedient. So much better than dealing with service professionals that know your car. department. Friendly, reliable and expedient. So much better than dealing with service professionals that know your car. More
by DLF052267
Employees Worked With
John Anderson
August 19, 2020
Since purchasing my Buick Encore in 2015, I've always received the best service. They are friendly, very professional and fast service. Excellent service department. received the best service. They are friendly, very professional and fast service. Excellent service department. More
by JERSEY091207
Employees Worked With
John Anderson, Cortez Heath
August 14, 2020
Excellent Service was great. people were great, what I hate though are these surveys. If I had a problem with anything you would have known at time of service. Service was great. people were great, what I hate though are these surveys. If I had a problem with anything you would have known at time of service. More
by VAS2246
Employees Worked With
Tim Brown
August 11, 2020
First time there. Fantastic customer service and experience. I will be back. I loved the fact that they followed the guidelines for social distancing and took measures to protect the customers. T experience. I will be back. I loved the fact that they followed the guidelines for social distancing and took measures to protect the customers. They explained what was wrong my car and made recommendations. They were very friendly and professional. I was very pleased. More
by Kim
Employees Worked With
Timothy Brown
August 07, 2020
Tim Brown was awesome Tim took care of me and my 2009 Pontiac G8 this week. Came in for oil change/maintenance but also needed work on front brake rotors. In and out quic Tim took care of me and my 2009 Pontiac G8 this week. Came in for oil change/maintenance but also needed work on front brake rotors. In and out quickly and honored my coupons, thanks Tim! More
by GoDawgs
Employees Worked With
tim brown
August 07, 2020
Friendly, direct, thoughtful, comprehensive. Each and every time I feel like these guys go above and beyond. It’s nice to work with a service group you trust! every time I feel like these guys go above and beyond. It’s nice to work with a service group you trust! More
by jeffkoebler
Employees Worked With
Jesus
August 06, 2020
Upfront, great service, communication and friendly. Employee who drove my car from shop to front did not wear a mask, very disappointing. Anyone in someone else’s car should wear a mask. Employee who drove my car from shop to front did not wear a mask, very disappointing. Anyone in someone else’s car should wear a mask. More
by MUSASHIU79
Employees Worked With
Tom Rickard
August 06, 2020
Superb Customer Service!!!! I had Tim Brown as my Service Advisor today. Tim really cares about making sure his customers get the red carpet treatment! He was attentive, answered I had Tim Brown as my Service Advisor today. Tim really cares about making sure his customers get the red carpet treatment! He was attentive, answered all of my questions, and made sure everything went smoothly from drop off to pick up! This is the 3rd time Tim has helped me with servicing my car and I will always return to see him for all of my service needs! 5 Stars for superb service!! More
by Focus girl
Employees Worked With
Tim C. Brown
