Jim Ellis Buick GMC Atlanta - Service Center

The service is exceptional! The service department has been very helpful and always gone out of their way to accommodate and assist. I wouldn’t take my Yukon anywhere else to ge The service department has been very helpful and always gone out of their way to accommodate and assist. I wouldn’t take my Yukon anywhere else to get serviced! More

The communication with my service advisor was Terrible. I was also told that I had a coolant leak. When I pushed back at the issue, it came back as seepage/residue . Upon my inspection with another one of I was also told that I had a coolant leak. When I pushed back at the issue, it came back as seepage/residue . Upon my inspection with another one of y’all’s technician no leak or residue was found. I left the vehicle a few more days to evaluate for the leak. Nothing was found. Furthermore, I was told I had a lot of carbon buildup. When I asked questions how they were able to determine that. It was brushed to the side. I did ask the service manager to get involved. But unfortunately, a week later, I was the one making the phone calls and checking on the status of my vehicle. At that time I was told my service advisor is no longer with your company and my vehicle is ready. I drove up to the dealership and again had to get the service manager involved. He introduce me to a new service advisor and the ball finally started rolling. And unfortunately, this has left me feeling very uneasy about the dealership and questioning my loyalty to return for service. I am very much so in the market to buy a new vehicle but after my experience, I will think long and hard if Jim Ellis is the right place. More

The items fixed have not been repaired properly. Still have maintenance lights on, still have loud squeaky brakes, and have been given no feedback on the oil leak. Was told I would have to bring it Still have maintenance lights on, still have loud squeaky brakes, and have been given no feedback on the oil leak. Was told I would have to bring it back when they could look into it more. Why? The car was with the service department for the day. I’m having to bring my car back for the third time to try and get the items fixed. My overall experience is poor More

I did a great job keep me informed of where my car was while I was in service while I was in service More

My experience was very good, the service department was awesome shoutout to John whoop whoop 🙌 awesome shoutout to John whoop whoop 🙌 More

Jon Jones was excellent as always. He kept me informed of the work, time, and very courteous. He ensured me that all the items that needed to be checked - were checked. John is very He kept me informed of the work, time, and very courteous. He ensured me that all the items that needed to be checked - were checked. John is very professional and I appreciate that. More

You had my car for five days. Work not done. I was told a part is on back order. I was not told when I can expect work to be done. I currently have no idea if you are going to Work not done. I was told a part is on back order. I was not told when I can expect work to be done. I currently have no idea if you are going to call me or not or when. I have no clue. Thanks for nothing. More

I had an appointment but my service was delayed to the next day. Very inconvenient next day. Very inconvenient More

It was some of the best service I’ve had at any dealership. I will continue to go back. dealership. I will continue to go back. More

1st trip they did not do all the work quoted , 2nd trip they did not get all completed , now they want a 3rd trip to do replace a few bulbs that should have been check out before the vehicle was released , they did not get all completed , now they want a 3rd trip to do replace a few bulbs that should have been check out before the vehicle was released , I want be back More