Jim Ellis Buick GMC Atlanta - Service Center

It was a very fast turn as for as getting my car repaired. I love getting the video on what took place and how the mechanic explained everything in Great deals. I was very pleased for the end resul repaired. I love getting the video on what took place and how the mechanic explained everything in Great deals. I was very pleased for the end result. More

Quick and easy, the service department kept me informed and returned my vehicle very quickly. and returned my vehicle very quickly. More

I was able to make an appointment for the next day and all the work was done with expedience. The bill was large, but the service dept. honored the discount tickets I had previously received, so I was sat all the work was done with expedience. The bill was large, but the service dept. honored the discount tickets I had previously received, so I was satisfied. The car is running well. More

Insanely high labor rates. . 730 appt ..didnt leave until 11.. they made me pay for a new part that was revised under a service bulletin . 730 appt ..didnt leave until 11.. they made me pay for a new part that was revised under a service bulletin More

Excellent service as always. Friendly staff, quick turnaround, and my car runs perfectly. Highly recommend! Friendly staff, quick turnaround, and my car runs perfectly. Highly recommend! More

Very pleasant advisor and nice waiting area. wait time was exactly as promised. Very satisfied. wait time was exactly as promised. Very satisfied. More

Experimented team, very helpful. Schedule of the maintenance was on time. Great communication and updates via texts. Very nice and comprehensive report with pictures at the end o Schedule of the maintenance was on time. Great communication and updates via texts. Very nice and comprehensive report with pictures at the end of the reparation. More

Good overview of potential issues with truck after hitting deer. Liked the video walk through by service technician. hitting deer. Liked the video walk through by service technician. More

The dealership isn’t the problem it’s just certain service advisors who are the issue Chris Pennington one of the worst service advisors I had ever dealt with he giving the Jim Ellis service center an service advisors who are the issue Chris Pennington one of the worst service advisors I had ever dealt with he giving the Jim Ellis service center and Jim Ellis in general a bad look. He definitely needs to be retrained on how to communicate with customers and even with workers. He has a very condescending attitude with customers and employees in the presence of customers. He has to understand what stands one service department apart from other service departments is the customer service that’s what keeps customers returning and driving miles and miles away passing other service departments to receive excellent customer service and quality work. More