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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
955 Reviews

955 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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February 03, 2023

Ted in service is always great to deal with fair on pricing, he keeps my Buick running smoothly. More

by rodsel2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Feb 15, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thanks for highlighting some of our staff who helped make this such a great experience!

January 25, 2023

Needed a new battery, they did it as quickly as possible, washed my car and installed the battery, no problem More

by tomandsheilagh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Jan 31, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

Feb 01, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

January 22, 2023

My service experience was excellent. Jason and John Jones have been terrific in taking care of my service needs. More

by CHARTERMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, John Jones
Jan 31, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

Feb 01, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

Feb 01, 2023 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

January 21, 2023

John always provides the best customer service experience. I appreciate his help and explanations. Thank you More

by DSALANIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Jan 31, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are very happy we could provide you with a positive experience!

January 13, 2023

Did what needed to be done was fairly fast and easily done to my satisfaction More

by DTREADWAY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Jan 31, 2023 -

Jim Ellis Buick GMC Atlanta responded

We appreciate your positive review about your recent experience with us!

Feb 01, 2023 -

Jim Ellis Buick GMC Atlanta responded

We appreciate your positive review about your recent experience with us!

January 11, 2023

John took care of all my concerns in a timely manner and had everything set up for me to pick the car up and go More

by TYLER.BOYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Jan 31, 2023 -

Jim Ellis Buick GMC Atlanta responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 09, 2023

Service representative was friendly and helpful. I had only one issue. When my service was completed my car was parked a distance from the service department. I had look for my car. No explanation a More

by Sarahj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Jan 31, 2023 -

Jim Ellis Buick GMC Atlanta responded

Sarah, Thank you for taking the time to leave us this feedback. We take these concerns seriously and will use this feedback to better our processes moving forward.

January 04, 2023

My service guy Ted is a class act! His communication was top notch! Much appreciated! More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted W….Service Department
January 03, 2023

It took a really long time before my vehicle was looked at, but once it was diagnosed it was repaired quickly. Like all dealerships, the cost was too high. More

by DDOLLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
Jan 05, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to let us know about your experience. Unfortunately, the labor shortage and supply cost increase across the nation has affected everyone. We do set our prices in line with the current market and strive to be as competitive as possible. We are glad we were able to complete the repairs on your vehicle and we do appreciate your business.

December 30, 2022

I make sure the customer is satisfy and been nice professional with care always recommend More

by Kobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
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