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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
955 Reviews

955 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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April 01, 2023

It’s an awesome experience to have a quick and efficient service. John had an excellent and exceptional customer service ! Thank you John. More

by BIGOBEY2003
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Apr 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

We're glad everything was completed quickly and to your satisfaction!

April 01, 2023

Experienced, and reflected in the delivery of the quality expected from GMC. My time was as important to them as it was to me. They treated me like I wanted to be treated! Thank you all and I will be back More

by ACATDOG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service mgr exceptional , John Jones
Apr 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

March 30, 2023

They had difficulty getting to my license plate lamp in order to replace the bulb so they found another route to it. Now the cover is loose. I’m so annoyed. More

by stefonward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to let us know about your experience. To replace the bulb on your Hummer it needs to be accessed through the spare tire case on the back of the vehicle. Since you were unable to provide the key for that case we offered you the option to try another route and let you know that this option could potentially cause damage. This was the option you approved. If you would like to discuss this further please reach out to our Service Director, Quinton Manston, at 678-259-0523.

Apr 03, 2023 -

stefonward responded

That’s incorrect. No specific options were communicated. Actually, when I picked the vehicle up I was told “we were able to get it done without having access to the lock, however I s on there pretty secure”. I assumed he was referring to the apparatus itself not the “hummer flap”. The assumption was made because there was no alternate conversation. There was no “hey, we did this and thus this is now like this”.

March 30, 2023

I had no problems while I was there. And i.loved the service I received More

by Wmel05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC!

March 23, 2023

This is the best place in town to have your car serviced and the love that is shared between you and the service department is really genuine and heart felt. My service guy is John he is the best even at 6 More

by PEARLROBBINS61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Nash, John Jones
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC! If you're ever in need of more help, please let us know!

March 21, 2023

absolutely amazing! I can’t remember everyone’s name that helped me but there were at least 3 men in the service center that helped me when I was in a major crisis. They More

by Gracebradach1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Wow, it's experiences like yours that really keep us motivated! If you're ever in need of more help, please let us know!

March 19, 2023

The service advisor was great , the mechanic said he completed the work. I left only to find out he ever put in the switches. Has to go back . Wasted a whole day More

by tpvitale54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 18, 2023

Failed to rotate tires nor inflate tires to correct pressure. No apology just another thirty minutes on top of an hour and a half oil change. More

by Tjs2investments
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted W in service
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 14, 2023

Great communication timely service free lift rides easy to work with will come back for oil change More

by Hunter
Recommend Dealer
Yes
Employees Worked With
John Jones
Mar 17, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hello, we are glad we could help! Thank you, and have a fantastic day!

March 13, 2023

Great Staff And Greater Service. I Highly Recommend This Department To Everyone That I Know. More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Mar 17, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC!

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