Jim Ellis Buick GMC Atlanta - Service Center

Having your vehicle break down is a very frustrating and difficult time in itself. This was even more difficult for me as I was beginning my vacation and totally out of my home area when my 2019 GMC Yukon b difficult time in itself. This was even more difficult for me as I was beginning my vacation and totally out of my home area when my 2019 GMC Yukon broke down. I explained this to Tim early Saturday morning (July 22, 2023) as we were being dropped off by AAA with our broken vehicle. He committed to performing a diagnostic and providing more details by Monday or Tuesday of the following week. This was totally fine with me as we were flying to Vegas and wouldn't arrive back to the Atlanta area until Thursday evening. On Tuesday evening, I had not heard from Tim at all so, I called to check status. I was told Tim was the only service advisor working that week and he would need to call me back. By Thursday, there was still no response from Jim Ellis GMC so, I just booked a flight from Vegas directly back to Jacksonville as I didn't have a way home. I was finally able to reach Tim Thursday morning upon returning to Jacksonville. He explained how extremely busy they've been and how he only has one transmission tech; however, he would get a diagnosis to me by the end of day. This was the only poor commitment kept. Tim called later in the day to inform me I needed a transmission valve (of some sorts) and cost would be $2600. I was less than 1000 miles outside the extended warranty. At that time, I didn't confirm if I wanted work completed, I told him to allow me to do some research and I would call back. Of course, I tried to call back the same day to confirm I would allow the work to be done. I left a message on Tim's voicemail and also texted their text messaging system. NO RESPONSE! On, Monday, July 31, 2023, I called back to confirm if the work was being completed and parts ordered. He confirmed it was in progress. On Tuesday, August 1, 2023, Tim called to advise my entire transmission needed to be replaced and cost would be $6700. My vehicle was not ready for pickup until Thursday, August 3, 2023. We then made arrangements to travel back to GA on the following Monday. The communication throughout this 2 week process was horrible! I DO NOT recommend this company at all. If I could rate 0 stars, I absolutely would. I feel like the misdiagnosis or change in diagnosis was done with malice after I called to request a supervisor. A supervisor never called me back by the way. Do better Jim Ellis! I work with my service advisor in Jacksonville and have never had these kinds of issues. More

Good customer service when ever there’s a problem or you need assistance they are always there need assistance they are always there More

I brought my Yukon in for a few issues one being the windshield and they didn’t even clean it to address the issue wrote dirty on paperwork. Have a rattle in the back said they greased the stoppers. Ra windshield and they didn’t even clean it to address the issue wrote dirty on paperwork. Have a rattle in the back said they greased the stoppers. Rattle is still there. My car was there for two day and nothing was fixed. Don’t think they really even looked at my car to try and fix it.the service people are very nice but can not explain the work that was done very well More

John was great to work with at the service desk. We had a complicated issue with our 09 Buick. John made sure that the technicians drove the car long enough to experience the problem and solve it. We had a complicated issue with our 09 Buick. John made sure that the technicians drove the car long enough to experience the problem and solve it. Great job! More

Easy to make appt. Courteous service .mgr. Only problem was that tech left greasy fingerprints on the dash that I had to buy cleaner to remove. Got the impression that Courteous service .mgr. Only problem was that tech left greasy fingerprints on the dash that I had to buy cleaner to remove. Got the impression that he was overloaded so was not too perturbed. That having been said I would recommend Jim Ellis without reservation. More

Nathan was awesome! Worked hard to get what I wanted. I will definitely refer friends to Jim Ellis. Worked hard to get what I wanted. I will definitely refer friends to Jim Ellis. More

They were friendly, polite and communicative by providing consistent updates while getting my service done. consistent updates while getting my service done. More

The repair of my pickup truck was completed in a timely manner and resolved the engine coolant leaking problem. manner and resolved the engine coolant leaking problem. More

Staff is extremely helpful, informative and polite. They were also flexible with scheduling which is important for me. They were also flexible with scheduling which is important for me. More

I was pleased with the service. I came in from across town and the wait was not as long as I thought it would be. I came in from across town and the wait was not as long as I thought it would be. More