Jim Ellis Buick GMC Atlanta - Service Center

The first time I brought my car here was because I was having issues with my engine. After they gave me a call and said my car was ready the same day I picked it up my engine light came right back on and having issues with my engine. After they gave me a call and said my car was ready the same day I picked it up my engine light came right back on and didn’t go off. So I kept calling but they seemed to never receive my calls after a day I returned my car and had them see what issue they couldn’t fix. I received my car again and this time my light came on so they put me in a lender and kept my car for some days to see what the issue was. After 4 days I received my car back and it’s working fine. More

There was political paraphernalia on countertops and desktops. Your political and/or religious affiliations should not be on display. If my thoughts and values differs from the display Jim Ellis could desktops. Your political and/or religious affiliations should not be on display. If my thoughts and values differs from the display Jim Ellis could lose a customer. The service desk clerk was ready to charge my account without first identifying if I was covering via a warranty. Having the warranty coverage saved me over $600. No one speaks or acknowledges your presence. Sure 2 reps were servicing customers. The 3rd rep was talking between the two servicing the other customers. No one said, good morning. We will be right with you. The 3rd rep after talking sat at the open terminal and became working on something on the computer. Never once did he acknowledge my presence nor address my need. After 10-15 minutes, one of the other reps finished assisting a customer. AND then said to me “do you have an appointment?” I had an appointment 15 minutes ago when I walked through your door sir. Good morning to you too. Whatever happened to loaner cars? I appreciate JE paying for a Lyft to the airport, but I still had to pay for a rental car until JE was finished repairing the warranty covered repairs. Fortunately, the repairs only took 3 days. And, my return to pick up my car was much more customer friendly than my initial visit to drop off my car…with the exception of the political paraphernalia. While I will recommend their service (because my car is running great), I will not be a repeat customer of this JE location. And if I walk into another JE and no one speaks or their political views or on display…I will no longer do business with this company. More

I came in when my check engine light was on. It was determined to be a known faulty part with GM. There was no charge to complete the service. I appreciate that. It was determined to be a known faulty part with GM. There was no charge to complete the service. I appreciate that. More

After waiting 2 weeks for a screw to come in for my tailgate. Turned out that it was not complete right. I am currently waiting on another screw or and washer to come in for the tailgate. tailgate. Turned out that it was not complete right. I am currently waiting on another screw or and washer to come in for the tailgate. More

Ted was excellent given our situation. We had to get the car towed to this dealership at the last minute. Ted kept me up to date with the status and they turned it around faster than expec We had to get the car towed to this dealership at the last minute. Ted kept me up to date with the status and they turned it around faster than expected. Very pleased. More

Vehicle have the same problem. I Had to take it to another dealership. Unprofessional service. I Had to take it to another dealership. Unprofessional service. More

Truck have same problem they said they fix. Have to take it to another dealership. Have to take it to another dealership. More

Friendly employees. Efficient protocols. Kept up to date with text communication. Appropriate pricing. An excellent experience. Efficient protocols. Kept up to date with text communication. Appropriate pricing. An excellent experience. More

I took my vehicle to this dealership in June to a few things fixed on the vehicle, I'm getting it back in July with nothing but an oil change done. Theodore Weinheizher was the service advisor I have eve things fixed on the vehicle, I'm getting it back in July with nothing but an oil change done. Theodore Weinheizher was the service advisor I have ever had, he never kept me "advised" on what was going with my vehicle for the whole month it was up there. I had to make all the calls to the warranty company and keep calling the dealership to see if I speak with him, I only got in touch with him once. Very unprofessional, nonchalant attitude. When I got my vehicle back it looked like someone just ransacked my vehicle, my child's car seat was broken, cargo net had been tampered with and I asked for it to be detailed and that was not done. I feel mistreated and taken advantage of. I will NEVER go back to this place the WORST service. More

Service was fantastic. Answered all my questions and worked with us to secure extended warranty Answered all my questions and worked with us to secure extended warranty More