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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
955 Reviews
Call Service Center (770) 525-7429

955 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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October 24, 2023

Too 3 different trips all day 2 get 0 done/pay $195 w light off More

by maellis371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Receptionist 5 stars, John Jones, IRVING REYES
Report | Print
Oct 27, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 05, 2023

I did like the service manager I worked with. Shop was too busy, service too rather long time! More

by Inadbullard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Recardia was helpful
Report | Print
Oct 13, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 30, 2023

Great service, thanks for checking my truck out. John was very friendly and professional. I look forward to my next service. More

by CEO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
September 30, 2023

Very poor communication I can not recommend this dealership. I will not use again. No follow up More

by KEVINJAMESMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
Report | Print
September 18, 2023

Jim Ellis provides great service at every visit. All work performed as promised and with no delay. More

by richard.fuenes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Sep 22, 2023 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

September 15, 2023

Fast and friendly service. Got my car back ahead of time, which was a plus! More

by michelle.ridgeway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Sep 22, 2023 -

Jim Ellis Buick GMC Atlanta responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 14, 2023

Dropped off for a Monday appointment, didnt get a simple diagnosis until early Wednesday. Held my car for 2 more days without repair. Calls to the service rep to return and repair went unanswered and with More

by jchilds2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
Report | Print
Sep 17, 2023 -

Jim Ellis Buick GMC Atlanta responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

September 13, 2023

The department was easy to work with and the employees were pleasant. Work was done as promised. More

by robyn.gaillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted W
Report | Print
Sep 17, 2023 -

Jim Ellis Buick GMC Atlanta responded

We sincerely value your business and look forward to your next visit!

September 13, 2023

Had an appointment which means nothing. When you arrive they share 48-72 hours for diagnostic service and it was 72 hours. More

by frankspeer
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
Report | Print
Sep 17, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

September 07, 2023

Everything was perfect. I appreciate the service they gave me. The service manager was great and when he told me vehicle will be ready, it was ready to go More

by TJONES61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Sep 13, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for choosing Jim Ellis Buick GMC as your first choice for all your automotive needs!

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