Jim Ellis Buick GMC Atlanta - Service Center

Pleasant experience. The only thing i was surprised about was the last time i came to this location for service they surprisingly washed and cleaned the interior for anot The only thing i was surprised about was the last time i came to this location for service they surprisingly washed and cleaned the interior for another older vehicle that i owned. But my newer car wasn't. More

Service dept is great and very friendly. Sales is still looking for something I might be cerrently be interested on. Sales is still looking for something I might be cerrently be interested on. More

I would like to see improvement with service advisors communicating with the customer more through text, since most of the time they don't answer when you call to check on your vehicle. communicating with the customer more through text, since most of the time they don't answer when you call to check on your vehicle. More

It was very good. They were polite, responsive, and kept me informed. I would go back again They were polite, responsive, and kept me informed. I would go back again More

Advisor was great, but the dealership finally addressed an issue that I had been requesting analysis for a number of years. The response was always, if we can’t see it or the computer doesn’t tell us, we c an issue that I had been requesting analysis for a number of years. The response was always, if we can’t see it or the computer doesn’t tell us, we can’t fix it. Upon diagnosis I learned two things: 1) the repair would be just under $1000, and 2) the extended warranty I bought from the dealership expired a year earlier as the 6 year warranty termination was based upon when the car was manufactured and not when I bought it. Since the car was 1.5 years old when I bought it from them, I effectively only got a 4.5 year warranty. More

Very good service and very quick. I came in without an appointment because I noticed an oil leak and my car was fixed the same day I came in without an appointment because I noticed an oil leak and my car was fixed the same day More

Fast and professional Very good service and caring staffing Attention to details Very helpful Precise staffing Attention to details Very helpful Precise More

Techs and customer service are always polite, helpful, and friendly. I think often the service takes an exceptionally long time and friendly. I think often the service takes an exceptionally long time More

It was a slammed Saturday afternoon when I came in. Brandon took care of me before my appointment and got me out of there in a hurry. He was very helpful and insightful. Awesome experience. Give Brando Brandon took care of me before my appointment and got me out of there in a hurry. He was very helpful and insightful. Awesome experience. Give Brandon a raise! More

Helpful staff. Answered questions. Very very long wait time. I enjoyed the staff and they were helpful. However, the wait time was incredibly long and inconvenient Answered questions. Very very long wait time. I enjoyed the staff and they were helpful. However, the wait time was incredibly long and inconvenient to my schedule. More