Jim Ellis Buick GMC Atlanta

Great customer service and experience every time Since purchasing my first Buick in 2015, I have been happy with every experience since the very first time. From sales to service, I'm very happy. Since purchasing my first Buick in 2015, I have been happy with every experience since the very first time. From sales to service, I'm very happy. More

He was amazing great customer service skills punctual and professional and on time loved that he sold the vehicle not pressuring me to buy the vehicle professional and on time loved that he sold the vehicle not pressuring me to buy the vehicle More

Patience Advisor and technician were extremely patient and paid attention to my concerns. I usually go to Mall of Georgia location but they treated me like a Advisor and technician were extremely patient and paid attention to my concerns. I usually go to Mall of Georgia location but they treated me like a regular here. I will definitely return to this location for future service. More

Service Department appointment John Jones was extremely helpful in taking care of our repairs and answering all our questions. And he was very helpful in getting the alert signal w John Jones was extremely helpful in taking care of our repairs and answering all our questions. And he was very helpful in getting the alert signal working and attaching our tag. As mentioned before, we are very disappointed that the car did not come with a convenience/cargo net. We appreciate Jake, our salesman following up on how we liked the care. We thank him for his concern. More

Just awesome. Original plan was a Chevy brand car from the Jim Ellis location, but expanding our options, we ended up down at the gmc dealership. It took about as l Original plan was a Chevy brand car from the Jim Ellis location, but expanding our options, we ended up down at the gmc dealership. It took about as long as new car buying takes. Once given the okay to proceed with the purchase, everything was a smooth sail. I honestly never stop talking about how amicable and great the Jim Ellis employees are, but with the recent visit, I will definitely, highly recommend anyone to gmc with Jim Ellis. Mike was a fantastic person to do business with, and Sergio was great at helping us decide what car was best for us. More

Found my car!! Bought a used car from out of state.everything went great .good price and great service thanks to Nicole she helped me with everything! thanks again. Bought a used car from out of state.everything went great .good price and great service thanks to Nicole she helped me with everything! thanks again.. More

Complete disappointment I arrived 15 minutes early for my 10:30am appointment for an oil and filter change. I did not leave until 1:30pm. As usual, there always seems to be I arrived 15 minutes early for my 10:30am appointment for an oil and filter change. I did not leave until 1:30pm. As usual, there always seems to be some issue that magically occurs between the time I drop the car for service and the time it's complete. This time an estimated $2k of work. Including some issue with the tire pressure sensor that had not one time showed up until after the technician put it on the rack. What really burns me its this after waiting 3 hours for a simple service. I go out to my car to leave and there is a Warning message on the dashboard in plain sight. I had to wait an additional 15 minutes to have some one come out and check both the tire and the warning light on the dashboard. This is all around poor customer service. Why would any one bring a car to the front with this warning still on the dashboard. It's plain to see there is a problem. I loved my car when I bought it from Jim Ellis but the service is abysmal. I would never buy another car because the service is regularly terrible. I've only had a few bright spots when Brandon has been my service advisor. I am completely disappointed and now that it's time to buy, I will be going elsewhere. More

Disappointed with service While the end result of service was great, I am dissatisfied with the lack of transparency the manager and service staff have, resulting in paying 25% While the end result of service was great, I am dissatisfied with the lack of transparency the manager and service staff have, resulting in paying 25% more than what I should have. At the time of checkout, I presented discounts that were directly from the Jim Ellis GMC website. These deals corresponded with the EXACT parts that they advertise in the service shop on the television. When presenting the discounts I was informed I was not eligible for them because I didn’t receive those parts. Confused because I was never informed I had “options” on parts, I asked to speak with the manager. The manager informed me that he cannot give me a discount because I didn’t have those parts installed. Instead I had the more expensive parts installed without my knowledge of having an option. Especially because the parts they advertise online and in the shop were not the ones they installed and were 30% more in price. I was then insulted by the manager as he informed me they could remove the parts and replace them with the “cheaper” parts, however that would be my cost. This is not how service should be completed. After further discussion, the manager provided a lousy 10% off on select parts, which still didn’t put me to where the “cheaper” parts started in price, let alone the discount codes I had presented. This was a disappointing service visit and I will not be back until things are made right. More

Jake and John are great! The two employees mentioned are great. I do need to take the car in to service due to a vibration but I’d recommend the dealership none the less. The two employees mentioned are great. I do need to take the car in to service due to a vibration but I’d recommend the dealership none the less. More

Problem not resolved I spent three hours at the service center waiting for my truck issues to be looked at and fixed. As far ae i can tell, i was charged for a diagnostic I spent three hours at the service center waiting for my truck issues to be looked at and fixed. As far ae i can tell, i was charged for a diagnostic on my truck and was supposed to have my audio system reprogrammed so it did not randomly switch back and forth from various screens uncontrolably.. I was also supposed to find out why my USB ports do not register in the system. None of these items were fixed. I can tell that anything was done at all. I will need to go back again to see if these problems can be fixed. More