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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,621 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,621 reviews
December 05, 2019
Power steering Problem Electronic problem with power steering resolved. Had long wait because service area very busy. Made note not to make Mon morn appointment again. No ch Electronic problem with power steering resolved. Had long wait because service area very busy. Made note not to make Mon morn appointment again. No charge. More
by NINIF
Verified CustomerEmployees Worked With
Brandon Cannon - very courteous
December 03, 2019
Excellent experience Went in intending only to test drive/look at Buick Regal TourX. John had to go a bit out of his way to get the car, happened to bring up exactly the c Went in intending only to test drive/look at Buick Regal TourX. John had to go a bit out of his way to get the car, happened to bring up exactly the color and trim level I was most interested in, and after we liked the test drive, offered to work up numbers including Black Friday special pricing. Turned out to be such a great deal that we decided we couldn't pass it up. Very no-pressure process -- John gave us the info and let us make the decision. Michael Mills had to deal with problems for both the credit systems and the state DMV systems, but he kept us informed about the status and then quickly handled everything once the systems were back online. More
by scottwalker
Employees Worked With
John "DOBS" Nadobny, Dwight Wood, Michael Mills
December 02, 2019
Top Service, customer come first on their LOT. A 1 service Great Dealership. Southern hospitality. From the communication stand point the dealership was always communicate returning phone calls the service Great Dealership. Southern hospitality. From the communication stand point the dealership was always communicate returning phone calls the service was the best you could ask for at any dealership I have ever dealt with. Thanks Kelvin More
by kelvinfaison33
Employees Worked With
John "DOBS" Nadobny, Michael Mills, Blake Delacroix Kenya
November 28, 2019
Long waits and impersonal We purchased our 2016 Buick Enclave from Jim Ellis and have been disappointed every time we take it in for service. The service area is always way to We purchased our 2016 Buick Enclave from Jim Ellis and have been disappointed every time we take it in for service. The service area is always way too busy, long lines ,and always arguing amongst employees in front of customers. Employees seem stressed out and unhappy. Repairs are expensive and customer service is poor. On my recent visit, nobody called to tell us how much our repairs would cost. I had to call and authorize repairs, which included lots of Unexpected items I felt we didn’t really need such as new wipers, brake pads etc,, and all seemed way overpriced.. I reluctantly agreed. Then, nobody called tell me our car was ready, so we assumed it wasn’t. After a few days, I called and they told me it was ready! Ugh!. When I picked it up, it had not been washed or vacuumed which really should be part of the service especially given how long they had kept it and the price of the service. I will add Chevy dealership next door is much better, our other car is a Volt and they do a great job! More
by SCOTTO2
Employees Worked With
I can’t recall
November 27, 2019
Profesional It is my second time that they do the service to my GMC SAVANNA, and I am very satisfied because they are very professional thanks. It is my second time that they do the service to my GMC SAVANNA, and I am very satisfied because they are very professional thanks. More
by MARTINEZTITO12
Employees Worked With
John Anderson
November 26, 2019
Service Department Constantly make sure that service will be in properly carried out Finished in a timely matter kept me informed step by step with the service need very Constantly make sure that service will be in properly carried out Finished in a timely matter kept me informed step by step with the service need very very friendly More
by CALDWELLSUIT
Employees Worked With
Jake Bugrovsky, John Anderson, Michael Mills
November 25, 2019
Excellent and professional When i went to the dealership the welcome was good. I waited no later then a minute when the sales person Mark came and introduced himself to us. He w When i went to the dealership the welcome was good. I waited no later then a minute when the sales person Mark came and introduced himself to us. He was very professional and experienced in the cars he was selling. No hassles no hidden fees excellent dealership More
by Tyborn1
Employees Worked With
Mark Shaw and Antonio Benitz
November 25, 2019
Great service representative’ Mr. Brandon handled my situation with professional courtesy. He made the experience very tolerable. He paid close attention to the “details “ A job we Mr. Brandon handled my situation with professional courtesy. He made the experience very tolerable. He paid close attention to the “details “ A job well done. More
by JOHNGAIL5
Employees Worked With
Brandon Cannon
November 25, 2019
lousy service not professional not wasting time as this is a stupid exercise and will not spoil you day as the experience was terrible you dealership have failed on twice not wasting time as this is a stupid exercise and will not spoil you day as the experience was terrible you dealership have failed on twice More
by RAJ5
Employees Worked With
then phone receptionist , Jake Bugrovsky, Ricardo Nash
November 23, 2019
Easy on a Saturday morning In and out in an hour on a Saturday morning. Very kind and informative. I was not sure that a dealership would be so easy. In and out in an hour on a Saturday morning. Very kind and informative. I was not sure that a dealership would be so easy. More
by corbinconnie
Employees Worked With
Cortez Heath
