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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,621 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,621 reviews
May 01, 2020
Left in the dark They had my car for a month, never called with updates. My issue was a leak from the sunroof that was flooding my car. They had my car so long that They had my car for a month, never called with updates. My issue was a leak from the sunroof that was flooding my car. They had my car so long that there was a layer of mold all over the interior of my car.. They even wanted to charge me to replace the air system because it molded while the car just sat there waiting on a 3rd party to check it out. I to ask them to see if my insurance would add the cost to their claim..... they said if I wanted to they would call but it was a waste of time. The insurance did pay for it. More
by DANCOR31
Verified CustomerEmployees Worked With
James Stecker
April 30, 2020
Excellent service from Jim Ellis Buick GMC service dept. Tim was awesome, excellent advice on getting Truck squared away. Highly recommend the use of this service dept! Tim was awesome, excellent advice on getting Truck squared away. Highly recommend the use of this service dept! More
by Lboyle
Employees Worked With
Tim
April 29, 2020
Everyone I came in contact with with was very friendly and professional. My salesman, Gavin so amazing and so helpful throughout the entire process. thank you everyone! I love my car and professional. My salesman, Gavin so amazing and so helpful throughout the entire process. thank you everyone! I love my car More
by CAMPBELLJ849
Employees Worked With
Gavin Harrison
April 29, 2020
Overcharged and poor communication Tim and Brandon are the two people I worked with. I was overcharged tremendously and the communication about what was being done to my car and how muc Tim and Brandon are the two people I worked with. I was overcharged tremendously and the communication about what was being done to my car and how much it was actually going to cost was horrible. I bought my car at Jim Ellis and have had it serviced there every time. Yet, at 108k miles I'm having to replace the engine. More
by DANNAMTHOMPSON
Employees Worked With
Tim, Brandon
April 28, 2020
Look at your deal before you sign Let me start by saying I did receive the deal I was seeking, however I did have to play the "game" and it started with my pre approved offer from Cap Let me start by saying I did receive the deal I was seeking, however I did have to play the "game" and it started with my pre approved offer from Capitol One. When I spoke with the salesman he was friendly and "checked" with the finance manager and told me they could do my deal and presented me with a document saying all I needed to do was sign. It was not even close to the amount I proposed and had many other added charges. I did not sign and then Samuel said Oh I did not even compare them. Said the problem was Capitol One did not approve my amount which was a total lie as I was well under ~10K of my limit. NOT HAPPY WITH THIS. Once again he went to see the finance office and they agreed to my deal after I provided them with my corporate ID. I arrived a few minutes later than my ETA on the day of delivery and had to wait while it was recleaned, (There was 2 days between last visit) The front desk lady did not greet me and was a bit pointed when I asked for Sam when I arrived, asking if I had an appointment. Not knowing the Finance Manager was also named Sam, when he came out he was very friendly and nice and even sweetened the deal by letting me know that GM could finance at a lower APR and it would give an additional $500 off. I must say that Sam (in Finance) was the most friendly, profession individual there. The delivery process was OK, but felt like an inconvenience. More
by white.craig
Employees Worked With
Samual (Sales) Sam (Finance)
April 27, 2020
Transmission Took into dealer to check transmission and see if service or TSB needed to be performed. Test drove and decided there were no codes and transmission Took into dealer to check transmission and see if service or TSB needed to be performed. Test drove and decided there were no codes and transmission was not acting up. More
by BOBMENTZER
Employees Worked With
Tim Brown
April 24, 2020
Tahoe Tire Replacement On a Saturday I discovered a giant bolt in my tire. Jim Ellis Chevrolet was booked solid but they called over to Jim Ellis GMC and they were able to On a Saturday I discovered a giant bolt in my tire. Jim Ellis Chevrolet was booked solid but they called over to Jim Ellis GMC and they were able to get me in. My service advisor was expecting me and had me out of there in less than an hour. It is an excellent and very comfortable environment, far nicer than Jim Ellis Chevrolet (sorry about that Chevy!). Also, Jim Ellis tire prices are extremely competitive, even better than Costco! I would definitely choose to go back here for all of my Tahoe service. More
by FOPAW
Employees Worked With
I think it was John Anderson? Super nice guy, was the only male service person there., John Anderson
April 24, 2020
Overall good, but not matching advertised detail Overall they got my vehicle in, serviced, and back to me the same day. My vehicle wasn't washed upon return and only the driver side was vacuumed. I Overall they got my vehicle in, serviced, and back to me the same day. My vehicle wasn't washed upon return and only the driver side was vacuumed. I was appreciative they could get me in with COVID going on, but your commercials advertise the white glove detail for new customers and I'm a faithful returning customer. I'd just like to see a little more attention to the details like getting my vehicle back completely clean/detailed. It's the small things that stand out. Thanks and stay safe! More
by Dave
Employees Worked With
Tom Rickard, John Anderson
April 24, 2020
This experience was normal. Overall service at Jim Ellis GMC, Atlanta has been good. Wish there was a loaner program available. Living the distance makes it inconvenient to use shuttle service. GMC, Atlanta has been good. Wish there was a loaner program available. Living the distance makes it inconvenient to use shuttle service. More
by SPRUILLJL
Employees Worked With
Timothy Brown
