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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,621 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,621 reviews
May 21, 2020
Poor Overall Experience I understand that COVID-19 has severely limited the way that business can be conducted, and I also understand that I am not this dealership's only cus I understand that COVID-19 has severely limited the way that business can be conducted, and I also understand that I am not this dealership's only customer. With that said, here are my thoughts on my overall experience with the dealership. Initially my experience was positive in the dealerships' ability to make a "sight-unseen" trade-in offer, and to make what I considered to be a fair offer for the new car I wanted to purchase. After the initial offer is when the service of the sales and finance teams began to become poor. I had to work around the Nicole's (salesperson) schedule to finalize the details of the offer and delivery timeline. Much of the time she was not at work due to limited hours of operation. Instead of passing me off to someone who was currently working that could answer questions or assist me, I was often told that she would address it with her supervisor the following day when she arrived to work. I would have to follow up with her more often than her getting back to me. Once I was finally able to get everything settled, I was given misleading information multiple times during the day of delivery once of when I could expect the vehicle to arrive. Once the delivery driver arrived, he told me that I needed to navigate through a stack of paperwork and sign it. This was troublesome because we were not familiar on how or what to sign certain documents, and the delivery driver was not familiar either. Once my wife and I signed all of the paperwork I asked if there was any copies for us. The delivery driver informed me that we would receive all of our documents of the sale in the mail. During inspection of the vehicle, I was able to identify that the driver's side tire had a large screw in the sidewall. the delivery driver called Adam (sales manager) who said that they could either take the car back and deliver it again with a new tire, or I could have the tire replaced and he would reimburse me in the form of a check. I chose to have the tire replaced locally since the delivery procedure was already a hassle. I took my vehicle to the local Buick dealership to have the tire replaced for a total of $241.31 out of my pocket. I sent a copy of the invoice and receipt to both Adam and Nicole, but never received confirmation. Over the course of the past 4 weeks since I accepted delivery of the car, I have still not received any paperwork for the vehicle sale nor any reimbursement for the tire that I had to replace. I have texted, e-mailed and called Nicole, Adam and Brady (finance) on several occasion to ask for assistance with resolving both of these matters. Nicole informed me that she is out of work for a week, but would send an e-mail to her supervisor. Adam informed me that he transferred stores and would e-mail someone to have it taken care of. When I reached back out to him the following day to see if there was any progress, he said that the finance manager was not at work, but would handle it when he came in the following day. I then reached out to Brady to confirm that he was tracking the issues that I was having. Brady replied that he would handle it first thing in the morning. I sent him a follow-up reply that following morning and still have not received a reply, the documents or the reimbursement check. I have made consistent efforts to stay in touch with all three people that were a part of the new vehicle sale. It has been 4 weeks, and I still do not have what I was promised. I also have no way of knowing if these issues are being resolved because none of these employees of the dealership follow up with me to let me know any statuses, so I am left in the dark to continuously call, text or e-mail them. I will be following up with BBB as well as legal counsel to address this issue further. Once again, I understand that COVID-19 has affected us all, and I am not the only customer for this dealership. It does not excuse a lack of communication and problem resolution. More
by reconshaun
Verified CustomerEmployees Worked With
Adam (sales manager), Brady Koerner, Nicole Quinones
May 19, 2020
Jill Ellis GMC came to my home and picked up my wife’s car for a service engine light. They had it back in a timely manner and provided good service. I am very pleased with there customer service. Jame car for a service engine light. They had it back in a timely manner and provided good service. I am very pleased with there customer service. James More
by JAMESMCNEESE7
Employees Worked With
John Anderson
May 15, 2020
Awesome service! The wait time was good and so was the price. Service advisor was helpful and friendly. Got my truck back like new again. GMC rocks! price. Service advisor was helpful and friendly. Got my truck back like new again. GMC rocks! More
by DWAYNEMSULLIVAN
Employees Worked With
Timothy Brown
May 13, 2020
Unexpected Service Service always makes the effort and does a great job providing updates while waiting and providing a nice place to work and enjoy free coffee and wate Service always makes the effort and does a great job providing updates while waiting and providing a nice place to work and enjoy free coffee and water while waiting. More
by Charlie
Employees Worked With
Cortez Heath, Blake Delacroix Kenya
May 12, 2020
Always great service I have been getting major repairs completed here since the purchase of my car in 2013. The team has always been professional and Brandon Cannon is gr I have been getting major repairs completed here since the purchase of my car in 2013. The team has always been professional and Brandon Cannon is great! More
by Mrs. Rapping
Employees Worked With
Brandon Cannon
May 12, 2020
Great Customer Service Brandon Cannon was our customer service representative and did and outstanding job of informing me of the problems and cost of my car to be repaired. Brandon Cannon was our customer service representative and did and outstanding job of informing me of the problems and cost of my car to be repaired. He answered all my questions in a timely manner. I would recommend using Jim Ellis Buick/GMC. More
by MAEVANS83
Employees Worked With
Brandon Cannon
May 12, 2020
We had an amazing experience. The guys at Jim Ellis worked hard to give us a great deal! We love our new Yukon XL! It’s perfect for our family! worked hard to give us a great deal! We love our new Yukon XL! It’s perfect for our family! More
by SARABETH1981
Employees Worked With
Ricardo Nash, Michael Mills
May 11, 2020
Great experience purchasing my vehicle! I went to this dealership just to continue my care buying research. I left with a new vehicle because of one really big reason - Jake Bugrovsky, my sa I went to this dealership just to continue my care buying research. I left with a new vehicle because of one really big reason - Jake Bugrovsky, my salesperson. Jake was patient, allowed me to ask 1,000 questions and never once pressed me to hurry or pull the trigger on the sale. He even sat a couple of models side-by-side that he had to go get. Jake has also since followed up plus quickly got the accessories I wanted with my vehicle. Thanks to Jake, I am very pleased with this dealership and will recommend him to others! More
by Elizabeth Baldwin
Employees Worked With
Jake Bugrovsky
May 11, 2020
20 Yukon Great service! Very happy to be part of the Jim Ellis Automobile Family. I have purchased 4 vehicles since July 2016. Going forward please treat me as Great service! Very happy to be part of the Jim Ellis Automobile Family. I have purchased 4 vehicles since July 2016. Going forward please treat me as a loyal consumer in all respects. More
by LMASSEY0
Employees Worked With
Brandon Cannon, Irving Reyes, Barry Bacon
May 10, 2020
Consistently excellent service I've been a customer of this dealership for over thirty years and have never, ever been let down. Very often, the service department goes "above and I've been a customer of this dealership for over thirty years and have never, ever been let down. Very often, the service department goes "above and beyond," identifying problems I didn't know I had and recommending solutions, leaving the decision always to me. More
by Ed111
Employees Worked With
John Jones
