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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,623 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,623 reviews
August 28, 2020
It was a pretty good service. I appreciate that they located the problem and fixed with 2 days. I wasn’t 100% please with my first interaction with my service rep. He wasn’t rude, but definitely wasn’t located the problem and fixed with 2 days. I wasn’t 100% please with my first interaction with my service rep. He wasn’t rude, but definitely wasn’t very friendly. Nicole was very nice and helpful! More
by FINESSHILL
Verified CustomerEmployees Worked With
Nicole Quinones
August 27, 2020
Best experience I ever had with the dealership; they are so helpful and the whole process was smooth and easy, rond is a great salesperson; I would love come again for my new car...:) so helpful and the whole process was smooth and easy, rond is a great salesperson; I would love come again for my new car...:) More
by SAM.AWAN91
Employees Worked With
Rond
August 27, 2020
Our “advisor” never communicated with us until I finally got thru the gauntlet of on hold calls and reprimanded him for not keeping open communication. Then the charged me for a sensor that was, again, ne got thru the gauntlet of on hold calls and reprimanded him for not keeping open communication. Then the charged me for a sensor that was, again, never communicated as needing changed. We asked for the complimentary cleaning. If it was done, it was half assed at best. Seriously, they may have turned a water hose on. The “screening at the door” was laughable. I was already in and waiting on someone to acknowledge the fact I was there before anyone asked, “You’re not supposed to be in here. Were you temp checked before coming in?” no, maybe man the station? It’s not my job. I get the we’re in a pandemic, but poor customer service can’t hide behind a crisis. It’s only magnified More
by TONALTRIBE
Employees Worked With
I don’t recall our “advisors” name. His wife had COVID is what I remember.
August 27, 2020
Always a great experience dealing with the service department. Friendly, reliable and expedient. So much better than dealing with service professionals that know your car. department. Friendly, reliable and expedient. So much better than dealing with service professionals that know your car. More
by DLF052267
Employees Worked With
John Anderson
August 20, 2020
Absolutely the best new car buying experience ever! Impressed with the professionalism and customer service of every employee encountered. No haggling, no pressure, extremely knowledgeable. Especially Impressed with the professionalism and customer service of every employee encountered. No haggling, no pressure, extremely knowledgeable. Especially impressed with Gavin Harrison. He definitely knows his product; if he couldn’t answer our questions on the spot, he knew how to get the answer and did so promptly. I would definitely recommend this dealership to others. More
by ANNGNIX
Employees Worked With
Gavin Harrison
August 19, 2020
Since purchasing my Buick Encore in 2015, I've always received the best service. They are friendly, very professional and fast service. Excellent service department. received the best service. They are friendly, very professional and fast service. Excellent service department. More
by JERSEY091207
Employees Worked With
John Anderson, Cortez Heath
August 15, 2020
2019 acadia denali Drove 2 1/2 hours to visit this dealer. Good selection and great sales team. Ask for Irving Reyes, he is great very patient and answered all questions Drove 2 1/2 hours to visit this dealer. Good selection and great sales team. Ask for Irving Reyes, he is great very patient and answered all questions. More
by psanford1717
Employees Worked With
irving reyes, Michael Mills
August 14, 2020
Excellent Service was great. people were great, what I hate though are these surveys. If I had a problem with anything you would have known at time of service. Service was great. people were great, what I hate though are these surveys. If I had a problem with anything you would have known at time of service. More
by VAS2246
Employees Worked With
Tim Brown
August 11, 2020
First time there. Fantastic customer service and experience. I will be back. I loved the fact that they followed the guidelines for social distancing and took measures to protect the customers. T experience. I will be back. I loved the fact that they followed the guidelines for social distancing and took measures to protect the customers. They explained what was wrong my car and made recommendations. They were very friendly and professional. I was very pleased. More
by Kim
Employees Worked With
Timothy Brown
August 11, 2020
Nicole and Micheal and other staff were great. Went above and beyond for me, and I appreciate that.One of the best car buying experience i ever had. 👌🏽👌🏽 and beyond for me, and I appreciate that.One of the best car buying experience i ever had. 👌🏽👌🏽 More
by RONIMOREDD2688
