Jim Ellis Buick GMC Atlanta

Easy appointment by phone for routine service. Steven was very nice and they got me in and out relatively quickly. First time using them and I will be back. Steven was very nice and they got me in and out relatively quickly. First time using them and I will be back. More

The one star is for Paloma. Bc she is amazing. Jason….won’t respond to my emails. Sold me a warranty that isn’t connected to my vin. Won’t respond back to me. The manager told m Bc she is amazing. Jason….won’t respond to my emails. Sold me a warranty that isn’t connected to my vin. Won’t respond back to me. The manager told me he’d call me back in a couple minutes yesterday….no call….Still don’t have my tag. And my tag is expired More

Recall work for air bag and a estimate for replacing windshield washer pump(later took a long time) windshield washer pump(later took a long time) More

POOR CUSTOMER SERVICE (TED) and THE TECHNICIAN LEFT ALL BLACK MARKS IN MY CAR AND HE DID NOT CHANGE THE STICKER FOR THE OIL CHANGE! THIS IS THE SECOND TIME THIS HAPPENED! I WILL NOT BE COMING BACK THERE! BLACK MARKS IN MY CAR AND HE DID NOT CHANGE THE STICKER FOR THE OIL CHANGE! THIS IS THE SECOND TIME THIS HAPPENED! I WILL NOT BE COMING BACK THERE! STOP ALL YOUR COMMERCIAL BECAUSE JIMMY STACY NONE OF THE ELLIS DONT CARE ! More

John Jones deserves to have his salary doubled: wonderful professional care in every respect. Service area spotless, staff cheerful, expert repair if our Buick. professional care in every respect. Service area spotless, staff cheerful, expert repair if our Buick. More

For my first time in 15 years I had a unsatisfactory experience with the service on my Yukon. Normally the technician keeps me informed and the status of the job. I left my Yukon the night before (Thurs experience with the service on my Yukon. Normally the technician keeps me informed and the status of the job. I left my Yukon the night before (Thursday)to allow an early start. I had to call in the afternoon (Friday)to see if my vehicle was ready. I was told at that time what was needed to do the repairs. The technician said he needed to check the price and would call me back. When he called back to let me know the price I approved the job to be done. It was a 3 hour repair and would not be finished until Monday. On Monday afternoon around 2:30 I sent a text asking if my vehicle was ready and I received a text back that the technician who was repairing my vehicle was off and would finish the job on Tuesday. This entire experience has been very inconvenient with lack of communication. With the benefit of texting, email and leaving messages in this day and age there is no excuse for the lack of communication. More

Ready for me when I arrived. “Ted” my service writer knows me and is always polite. Harley is the man with the wrench. I have been going to Jim Ellis GMC for over 20 years. As l “Ted” my service writer knows me and is always polite. Harley is the man with the wrench. I have been going to Jim Ellis GMC for over 20 years. As long as they continue with the excellent service and quality I will never go anywhere else. More

In the past Jim Ellis was the best, but now there are a lot of issues that need to be addressed. Sales lack of knowledge and service lack of service personal. Price gouging of customers with sales and serv lot of issues that need to be addressed. Sales lack of knowledge and service lack of service personal. Price gouging of customers with sales and service just to try to make up for lost revenue. More

Employees were friendly and professional. I wrote a check and was very surprised that it took at least 15 mins for the cashier to process the check thru your system. I was surprised also tha I wrote a check and was very surprised that it took at least 15 mins for the cashier to process the check thru your system. I was surprised also that my tires did not get rotated and balanced. More

The price increase is completely outrageous. . that will be my last appointment at Jim Ellis unfortunately. . that will be my last appointment at Jim Ellis unfortunately. More