Jim Ellis Buick GMC Atlanta

Service advisor was friendly and professional. Checked in on the status of the vehicle and provided an update. Appreciate for assistance. Thanks Checked in on the status of the vehicle and provided an update. Appreciate for assistance. Thanks More

They are always so nice. Ted Weinsziehr in customer service goes the extra mile to help! Ted Weinsziehr in customer service goes the extra mile to help! More

Friendly, fast and professional. Very happy with this service team and the maintenance they performed. Very happy with this service team and the maintenance they performed. More

Took vehicle in to get service and was told a diagnosis completely different from what two other mechanics said was the issue. completely different from what two other mechanics said was the issue. More

I’m truly happy that they solved my problem. Very good customer service and kept me informed Very good customer service and kept me informed More

The service was very quick also the service rep was very informative and he provided me with technical advice informative and he provided me with technical advice More

Everyone was very professional and took time to listen to my complaints from my last visit. Each complaint was addressed and completed in a timely manner. my complaints from my last visit. Each complaint was addressed and completed in a timely manner. More

Always extremely helpful, best prices and service on the east coast! Requests and questions were answered promptly and honestly. east coast! Requests and questions were answered promptly and honestly. More

HORRIBLE! !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a month ago and still don't have my tag and title because they are withholding it until I pay them an ADDITIONAL $1,000. At signing, they NEVER told me I was required to put down $1000 cash before I could drive off the lot. I signed for $28,892 per the bill of sale and drove off the lot thinking everything was finalized. A week later, I got a phone call from the shady salesman, Nathan Watson, stating that my bank is requiring that I put down $1000. I called my bank and they stated they are not requiring any down payment from me. A couple weeks later, I get another call from the finance manager at Jim Ellis Marc Starks. I called my bank on 3-way and he stated on a recorded call, "I made a mistake", and seconds later, "the dealership isn't gonna eat this". Evidently, he was supposed to add this $1000 to the total amount to make it $29,892. But when he called my bank to cash the check he told them "$28,892". I asked him several times on this same call, was I supposed to pay this $1000 at signing, because it was never discussed. He stated twice, "no but most times when our customers purchase a new vehicle they put down $1000". Like I said, this was never mentioned or discussed with me before signing and driving off the lot. My bank stated they will not give them anymore money as the check had already been cashed. So Jim Ellis is essentially trying to make me pay it and withholding my tag and title until I do. I will NEVER recommend this crooked business to anyone and I've already contacted Fox 5 and Channel 2 News stations. My next step is to sue. More

Jim Ellis had my truck for two days and sent it home without fixing the problem. The service advisor said they couldn’t find the problem I described. I learned this from the service advisor after leavi without fixing the problem. The service advisor said they couldn’t find the problem I described. I learned this from the service advisor after leaving messages for two days and then trying to reach the service manager. The service manager was supposed to call me back within 30 minutes and I never heard from him either. Do you have a bunch of lazy staff. I’ve shared photos of the service safety restraint light that keeps coming on every 20 to 30 miles. I’ll give Jim Ellis one more try to fix the truck the right way. Communication was terrible during the whole experience and no one seemed interested in helping. I was always passed off to somebody else or transferred. I would send your entire staff back for retraining, On the other hand, I had an incredible experience at the Jim Ellis Ford dealership, their service tech called me and informed me of any work that was being done. He went above and beyond. How many more times do I have to bring it to you to tell me that it’s not broken before I can claim a lemon law? More