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Jim Ellis Buick GMC Atlanta

Atlanta, GA

Overview
Employees
Reviews
4.3
1,623 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,623 reviews

May 18, 2022

Great service and it was a reasonable price. They didn’t try to upsell me on services not needed. More

by jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 20, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 18, 2022

They do a good job of getting us in and out for the most part. They have been slow recently but otherwise they have been pretty good. More

by CARMSTEAD
Recommend Dealer
Yes
Employees Worked With
John Jones, Tim Brown, Brandon Cannon, James Stecker
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May 20, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2022

I was lied to repeatedly and was not kept informed as to the status of the repair. More

by JTARLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Rowe
Report | Print
May 26, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Thank you again for taking the time to leave us your honest feedback.

May 16, 2022

My wife and I for a thermostat replacement we were nicked and dimed for everything. This car is a 2018 Arcadia denali there has been several major problems since we had it. I feel that this car is a lemon l More

by CHARLESLAMPLEY6505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name of any particular person just very frustrated with this vehicle.
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May 26, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to learn more about the situation that you described. If you are willing, please contact our service manager, Jason Blanchard, at 678-259-0523. We hope to hear from you soon.

May 15, 2022

Unhappy with my last service call Had my car for three weeks and didn’t address an issue we discussed several times More

by GMCJSC
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Rowe
Report | Print
May 17, 2022 -

Jim Ellis Buick GMC Atlanta responded

Please reach out to our service manager, Jason Blanchard, at 678-259-0523 so we can work towards a resolution. Thanks for bringing this to our attention. We hope to hear from you soon. All the best, Jim Ellis Buick GMC.

May 13, 2022

Don’t enjoy having to decline additional/upswell services every time. Wash/vacuum as part of regular maintenance appts would be appreciated More

by scottwalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 16, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2022

Service Department customer service communication is very bad. Pick my truck up yesterday after being service for coolant line R/R the line’s leak and truck ran hot and died. It’s 1:30pm the day after and no More

by BBQGUY4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven
Report | Print
May 17, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello, we are disappointed to see your low star rating. If you are willing, please reach out to our service manager, Jason Blanchard, at 678-259-0523 so that we can work towards a resolution. Thank you.

May 11, 2022

I have a magnificent service, the people are very professional, very nice work I highly recommended More

by joe@oncallelectricga.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 13, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC! Thanks again for the recommendation, and have an amazing day!

May 10, 2022

Great appointment service. Great customer service at entrance and seating. Staff was awesome. Also great work service on SUV! Thanks for your wonderful service. More

by MARILYNPERRY718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
Report | Print
May 13, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 09, 2022

Great service experience. Very friendly a d knowledgeable employees. Cared about my. Time and concerns More

by tweinsziehr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 11, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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