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Jim Ellis Buick GMC Atlanta

Atlanta, GA

Overview
Employees
Reviews
4.3
1,621 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,621 reviews

August 13, 2022

John Jones did an excellent job for getting my vehicle completed and met every expectation that I had for this visit. Thank you John and tech More

by jimgetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
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Aug 18, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

August 10, 2022

Great customer service and communication. Would highly recommend to anyone for service on their Honda vehicle More

by shawnaphillips14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fortes
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Aug 14, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

August 09, 2022

I purchase many vehicles annually and this was one of the best experiences I've ever had. The GM and sales person assigned were top notch and would highly recommend this dealership. More

by DrsZarzana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Kleen
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Aug 12, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

August 05, 2022

I was disappointed that it took a week to repair my car. Also, during that week, my car was not washed and it was parked outside under a tree, making it extremely dirty. More

by Hzun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for bringing this to our attention. We sincerely apologize that your experience fell so far below our standards. Please give our Service Director, Jason Blanchard, a call at 678-259-0523 your earliest convenience to resolve this for you.

August 04, 2022

Our company has a 2022 vehicle that we put in for service and repair. We did it four different times taking up employees at our company time. End result, scratches on the vehicle in two different areas and r More

by Info
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kathy Perkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones, Brandon Cannon
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Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. Please give our Service Director, Jason Blanchard, a call at 678-259-0523 to discuss this further. Again, thank you for your feedback and have a wonderful day.

July 30, 2022

Great experience, everyone worked together to make it a seem less purchase, would definitely use them again More

by rtweedy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Quinones
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Aug 02, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2022

Presale service is great; post sale not so great! Still waiting on owed items. Nice showroom and pleasant staff. More

by sean71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Delacroix Kenya
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Aug 03, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Jason Blanchard, directly at 678-259-0523. Again, thank you for your feedback and have a wonderful day.

Aug 03, 2022 -

sean71 responded

Scott Unger has been helpful in getting post items done. Been waiting 6 weeks for dealer provided items.

July 27, 2022

Everyone in Customer Service was nice. Follow up was slow. My Rep was out sick. More

by WALKER.SHEILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones, Brandon Cannon
Report | Print
Aug 03, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Jason Blanchard, directly at 678-259-0523. Again, thank you for your feedback and have a wonderful day.

July 27, 2022

Service was slow and at times unresponsive. But overall I was informed of multiple issues and the work got done. More

by dmcd88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James ?
Report | Print
Aug 03, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Jason Blanchard, directly at 678-259-0523. Again, thank you for your feedback and have a wonderful day.

July 24, 2022

Excellent experience with fantastic customer service. Employees answered all my questions during my buying experience! More

by JKIVESTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JUAN URDANETA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Strong
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Jul 27, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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