Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Jim Ellis Buick GMC Atlanta

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.3
1,567 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
Contact Dealership

5862 Peachtree Blvd.

Atlanta, GA

30341

Directions

By Type

Showing 1,567 reviews

August 04, 2022

Our company has a 2022 vehicle that we put in for service and repair. We did it four different times taking up employees at our company time. End result, scratches on the vehicle in two different areas and r More

by Info
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kathy Perkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones, Brandon Cannon
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. Please give our Service Director, Jason Blanchard, a call at 678-259-0523 to discuss this further. Again, thank you for your feedback and have a wonderful day.

July 30, 2022

Great experience, everyone worked together to make it a seem less purchase, would definitely use them again More

by rtweedy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Quinones
Report | Print
Aug 02, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2022

Presale service is great; post sale not so great! Still waiting on owed items. Nice showroom and pleasant staff. More

by sean71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Delacroix Kenya
Report | Print
Aug 03, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Jason Blanchard, directly at 678-259-0523. Again, thank you for your feedback and have a wonderful day.

Aug 03, 2022 -

sean71 responded

Scott Unger has been helpful in getting post items done. Been waiting 6 weeks for dealer provided items.

July 27, 2022

Everyone in Customer Service was nice. Follow up was slow. My Rep was out sick. More

by WALKER.SHEILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones, Brandon Cannon
Report | Print
Aug 03, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Jason Blanchard, directly at 678-259-0523. Again, thank you for your feedback and have a wonderful day.

July 27, 2022

Service was slow and at times unresponsive. But overall I was informed of multiple issues and the work got done. More

by dmcd88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James ?
Report | Print
Aug 03, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Jason Blanchard, directly at 678-259-0523. Again, thank you for your feedback and have a wonderful day.

July 24, 2022

Excellent experience with fantastic customer service. Employees answered all my questions during my buying experience! More

by JKIVESTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JUAN URDANETA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Strong
Report | Print
Jul 27, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 22, 2022

The dealership was very cleaned and the personnel was very knowledgeable, courteous and made my purchasing experience from Jim Ellis Buick a rememberable…so Thank You! Will definitely share my experien More

by RARESSENCES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Nash
Report | Print
Jul 26, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

July 15, 2022

Service people were friendly and helpful. Did their best to get work done in a reasonable time frame. More

by CAROLYNLANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garvey
Report | Print
Jul 19, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 14, 2022

James Hart was a pleasure to work with and I appreciate him fitting me in when my engine light came on and all I had was an. express service appointment. I've told all my friends about the Lyft service yo More

by PM0409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hart
Report | Print
Jul 17, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

July 14, 2022

Great people. Great job overall. All went well and car was detailed. I am very pleased More

by JIMLRVP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones, Brandon Cannon
Report | Print
Jul 17, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...
54
55
56
...
157