Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Jim Ellis Buick GMC Atlanta

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.3
1,567 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
Contact Dealership

5862 Peachtree Blvd.

Atlanta, GA

30341

Directions

By Type

Showing 1,567 reviews

August 20, 2022

John Jones always provides excellent service. I would recommend Jim Ellis to anyone needing Buick/GMC service. More

by Skavilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2022

Very poor communication regarding status of vehicle. Had to reach out multiple times for an update. Never able to resolve the issue. Incredibly frustrating. More

by alancosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Jones, Brandon Cannon
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Alan, Thank you for bringing this to our attention. We take these concerns seriously and will be using this feedback to better our processes moving forward. Our Service Director is looking into this and contacting you shortly, if he hasn't already. Thank you again for taking the time to let us know about your experience. We sincerely appreciate your business and hope to correct this for you soon.

Aug 23, 2022 -

alancosby responded

No need. I have gotten rid of the GMC Sierra and purchased a Toyota Tundra.

August 17, 2022

The manager did not stand behind the handshake agreement from the salesman that I would buy the car with the rubber floor mats thrown in. They forgot to add the mats at closing then came to the conclusion t More

by AHush
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dwight Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AKIL BREWSTER
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our General Manager, Jamie Warren, at 770-284-55699. Again, thank you for your feedback and have a wonderful day.

August 17, 2022

John was great and they got my car fixed at a price that worked for me. More

by DRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
August 17, 2022

They were very easy to deal with and when we got there our vehicle was ready and the ecact price we were quoted. More

by Deborah1056
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Nash, IRVING REYES
Report | Print
August 15, 2022

Excellent service. Great team to work with. Will work to get you the best deal possible. More

by seminole_67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, AKIL BREWSTER, Brent Kleen
Report | Print
Aug 19, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 13, 2022

John Jones did an excellent job for getting my vehicle completed and met every expectation that I had for this visit. Thank you John and tech More

by jimgetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Aug 18, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

August 10, 2022

Great customer service and communication. Would highly recommend to anyone for service on their Honda vehicle More

by shawnaphillips14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fortes
Report | Print
Aug 14, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

August 09, 2022

I purchase many vehicles annually and this was one of the best experiences I've ever had. The GM and sales person assigned were top notch and would highly recommend this dealership. More

by DrsZarzana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Kleen
Report | Print
Aug 12, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

August 05, 2022

I was disappointed that it took a week to repair my car. Also, during that week, my car was not washed and it was parked outside under a tree, making it extremely dirty. More

by Hzun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for bringing this to our attention. We sincerely apologize that your experience fell so far below our standards. Please give our Service Director, Jason Blanchard, a call at 678-259-0523 your earliest convenience to resolve this for you.

1
...
53
54
55
...
157