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Jim Ellis Buick GMC Atlanta

Atlanta, GA

4.3
1,567 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,567 reviews

April 01, 2023

It’s an awesome experience to have a quick and efficient service. John had an excellent and exceptional customer service ! Thank you John. More

by BIGOBEY2003
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Apr 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

We're glad everything was completed quickly and to your satisfaction!

April 01, 2023

Experienced, and reflected in the delivery of the quality expected from GMC. My time was as important to them as it was to me. They treated me like I wanted to be treated! Thank you all and I will be back More

by ACATDOG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service mgr exceptional , John Jones
Apr 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

March 30, 2023

Great team. Very helpful and accommodating. Frank Vasquez asked me how he could assist me and listened to my needs. No hard sell and willing to negotiate a fa More

by lpgustafson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Vasquez was amazing., Mark Starks
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are so pleased you enjoyed your visit to Jim Ellis Buick GMC!

March 30, 2023

Great folks and wonderful experience at this dealership! Highly recommend! Fantastic staff and professional dealer! More

by Jon Vansant
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Strong, Jake Bugrovsky, Tate Chesser
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

We're pleased to know we have been able to exceed your expectations and really help you out!

March 30, 2023

They had difficulty getting to my license plate lamp in order to replace the bulb so they found another route to it. Now the cover is loose. I’m so annoyed. More

by stefonward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to let us know about your experience. To replace the bulb on your Hummer it needs to be accessed through the spare tire case on the back of the vehicle. Since you were unable to provide the key for that case we offered you the option to try another route and let you know that this option could potentially cause damage. This was the option you approved. If you would like to discuss this further please reach out to our Service Director, Quinton Manston, at 678-259-0523.

Apr 03, 2023 -

stefonward responded

That’s incorrect. No specific options were communicated. Actually, when I picked the vehicle up I was told “we were able to get it done without having access to the lock, however I s on there pretty secure”. I assumed he was referring to the apparatus itself not the “hummer flap”. The assumption was made because there was no alternate conversation. There was no “hey, we did this and thus this is now like this”.

March 30, 2023

I had no problems while I was there. And i.loved the service I received More

by Wmel05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC!

March 23, 2023

This is the best place in town to have your car serviced and the love that is shared between you and the service department is really genuine and heart felt. My service guy is John he is the best even at 6 More

by PEARLROBBINS61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Nash, John Jones
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC! If you're ever in need of more help, please let us know!

March 23, 2023

Muy bueno eselente trabago megusto mucho la attention que nos brindaron ami y amifamilia grasias More

by Carrillosamuel1049
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Bugrovsky
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to let us know about your experience!

March 21, 2023

absolutely amazing! I can’t remember everyone’s name that helped me but there were at least 3 men in the service center that helped me when I was in a major crisis. They More

by Gracebradach1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Wow, it's experiences like yours that really keep us motivated! If you're ever in need of more help, please let us know!

March 19, 2023

The service advisor was great , the mechanic said he completed the work. I left only to find out he ever put in the switches. Has to go back . Wasted a whole day More

by tpvitale54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

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