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Jim Ellis Buick GMC Atlanta

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.3
1,567 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,567 reviews

August 24, 2023

Ricardo was jam up helped out a ton and wasn’t even the main salesperson More

by slg1992002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler , Ricardo Nash, IRVING REYES, Tate Chesser, Mark Starks
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Sep 01, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thanks for highlighting some of our staff who helped make this such a great experience!

August 22, 2023

I came in when my check engine light was on. It was determined to be a known faulty part with GM. There was no charge to complete the service. I appreciate that. More

by PM0409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
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Sep 01, 2023 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

August 22, 2023

After waiting 2 weeks for a screw to come in for my tailgate. Turned out that it was not complete right. I am currently waiting on another screw or and washer to come in for the tailgate. More

by ifran
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Sep 01, 2023 -

Jim Ellis Buick GMC Atlanta responded

Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Jim Ellis Buick GMC

August 19, 2023

Ted was excellent given our situation. We had to get the car towed to this dealership at the last minute. Ted kept me up to date with the status and they turned it around faster than expec More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Weinsziehr
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Aug 22, 2023 -

Jim Ellis Buick GMC Atlanta responded

We're pleased to know we have been able to exceed your expectations and really help you out!

August 17, 2023

Vehicle have the same problem. I Had to take it to another dealership. Unprofessional service. More

by TJ.SERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted weinsziehr, John Jones
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Aug 21, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 17, 2023

This dealership went over and beyond to make sure I was happy when buying my 2023 Yukon XL Denali. Lenell was fantastic to work with. More

by russell11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenell Whitsey
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Aug 21, 2023 -

Jim Ellis Buick GMC Atlanta responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

August 16, 2023

I purchased a 2018 GMC Yukon from this dealership several years ago. I have left several VM's and sent an email to Mark Starks to call me regarding my GAP insurance. Here we are two weeks later almost and More

by jdeaton0928
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Starks
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August 15, 2023

Truck have same problem they said they fix. Have to take it to another dealership. More

by TJ.SERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 17, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 11, 2023

Friendly employees. Efficient protocols. Kept up to date with text communication. Appropriate pricing. An excellent experience. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
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Aug 17, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC.

August 10, 2023

I took my vehicle to this dealership in June to a few things fixed on the vehicle, I'm getting it back in July with nothing but an oil change done. Theodore Weinheizher was the service advisor I have eve More

by chanteriaT
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theodore Weinheizer
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Aug 14, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We appreciate you bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. If you're willing, please contact us at your earliest convenience so that we can work towards a resolution.

Aug 14, 2023 -

chanteriaT responded

I called for two weeks straight to speak with the general manager, Jamie Warren, but was sent to voicemail everytime. Unless I could speak with Mr. Warren, there is nothing else to talk about.

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