Jim Ellis Buick GMC Atlanta

They were great. Very friendly and knowledgeable about their vehicles. I enjoyed working with them. Very friendly and knowledgeable about their vehicles. I enjoyed working with them. More

The department was easy to work with and the employees were pleasant. Work was done as promised. were pleasant. Work was done as promised. More

Had an appointment which means nothing. When you arrive they share 48-72 hours for diagnostic service and it was 72 hours. When you arrive they share 48-72 hours for diagnostic service and it was 72 hours. More

Everything was perfect. I appreciate the service they gave me. The service manager was great and when he told me vehicle will be ready, it was ready to go I appreciate the service they gave me. The service manager was great and when he told me vehicle will be ready, it was ready to go More

Muy Amables y sin precios escondidos , muy placentera compra. Sin tantos rodeos, muy buena comunicación. compra. Sin tantos rodeos, muy buena comunicación. More

JUAN URDANETA is ALL I should say! Juan was THE best in handling everything and all paperwork required for my recent purchase prior to me coming on the lot. He was proficient, easy to Juan was THE best in handling everything and all paperwork required for my recent purchase prior to me coming on the lot. He was proficient, easy to work with and very professional in making sure I made my sons baseball practice on time. His prompt and immediate responses to my questions or concerns were addressed head on. Thank YOU Juan for making my truck buying experience pleasurable and quick! His quote is you’ve WON with Juan and that was certainly the case!! More

The first time I brought my car here was because I was having issues with my engine. After they gave me a call and said my car was ready the same day I picked it up my engine light came right back on and having issues with my engine. After they gave me a call and said my car was ready the same day I picked it up my engine light came right back on and didn’t go off. So I kept calling but they seemed to never receive my calls after a day I returned my car and had them see what issue they couldn’t fix. I received my car again and this time my light came on so they put me in a lender and kept my car for some days to see what the issue was. After 4 days I received my car back and it’s working fine. More

I came to Jim Ellis GMC to test drive a 2020 Buick Envision. My sales person was a young man named Nathan Watson. and he could not have been nicer or kinder.as I explained my reasons for not buying t Envision. My sales person was a young man named Nathan Watson. and he could not have been nicer or kinder.as I explained my reasons for not buying today. This staff bent over backwards to make this happen the way I wanted it to go. The car was as perfect as a 3 yr car could be so I took it home that day. More

There was political paraphernalia on countertops and desktops. Your political and/or religious affiliations should not be on display. If my thoughts and values differs from the display Jim Ellis could desktops. Your political and/or religious affiliations should not be on display. If my thoughts and values differs from the display Jim Ellis could lose a customer. The service desk clerk was ready to charge my account without first identifying if I was covering via a warranty. Having the warranty coverage saved me over $600. No one speaks or acknowledges your presence. Sure 2 reps were servicing customers. The 3rd rep was talking between the two servicing the other customers. No one said, good morning. We will be right with you. The 3rd rep after talking sat at the open terminal and became working on something on the computer. Never once did he acknowledge my presence nor address my need. After 10-15 minutes, one of the other reps finished assisting a customer. AND then said to me “do you have an appointment?” I had an appointment 15 minutes ago when I walked through your door sir. Good morning to you too. Whatever happened to loaner cars? I appreciate JE paying for a Lyft to the airport, but I still had to pay for a rental car until JE was finished repairing the warranty covered repairs. Fortunately, the repairs only took 3 days. And, my return to pick up my car was much more customer friendly than my initial visit to drop off my car…with the exception of the political paraphernalia. While I will recommend their service (because my car is running great), I will not be a repeat customer of this JE location. And if I walk into another JE and no one speaks or their political views or on display…I will no longer do business with this company. More

Most everything went well, but at the end it was late and the detailing shop was closed. As we were not nearby, the sales representative said they would try and get us a detail at a nearby Jim Ellis store. I the detailing shop was closed. As we were not nearby, the sales representative said they would try and get us a detail at a nearby Jim Ellis store. It seemed like a great customer service event. However, we never received any thing on the detail even after contacting the sales representative a few days later. You missed a great chance to give superior customer service and satisfaction. More