Jim Ellis Buick GMC Atlanta

Great experience After a terrible experience at a Chevrolet dealership South of Atlanta I called into Jim Ellis Buicks service department. A service rep took my vin nu After a terrible experience at a Chevrolet dealership South of Atlanta I called into Jim Ellis Buicks service department. A service rep took my vin number and confirmed that I did I have warranty left on my vehicle. A.G. was very helpful, courteous, and informative when I arrived. Although it was a busy afternoon he provided me with the details in regards to the many warranties still left on my Buick, as well as a temporary Buick for the weekend. He took time to ask if I had everything I needed. He also spoke highly of Mr. Jim Ellis when I inquired about him and his many dealerships. A.G. followed up my phone call to let me know when the parts would be in and then called when they finished that Monday afternoon. Overall, I enjoyed my time at the dealership. More

2014 Buick Regal GS Saw vehicle online and with USAA financing I came in to purchase. Finance manager made a mistake contract error after the purchase; I stated I would Saw vehicle online and with USAA financing I came in to purchase. Finance manager made a mistake contract error after the purchase; I stated I wouldn't agree to change the contract but would be amicable to renegotiate. Sales Manager threatened either I change the contract in their favor or return the car after keeping vehicle for 2 weeks; Because of the continued email and phone call hassle, I returned the car, requested return of my vehicle and title, and purchased same vehicle at other dealership with same bank I was approved with. After I returned the car, had to wait 2 days for my vehicle to be available when I noticed dealership had damaged my vehicle. Spoke to Buick manager about damages and he stated he would not fix even though he knew damages were done by his workers. Had to leave because manager refused to come out and talk regarding fixing damages. Buick dealership in Duluth assisted with damages done to my vehicle and purchased without hassle. Have all documented via email to include pictures of my damaged vehicle. Will never shop or do business there ever again! More

Terrain 2014 On 9/30/14, just was looking around for a new SUV and like the GMC Terrain and was looking to purchase a used one. Went to Jim Ellis GMC/Buick in Cham On 9/30/14, just was looking around for a new SUV and like the GMC Terrain and was looking to purchase a used one. Went to Jim Ellis GMC/Buick in Chamblee Ga and they gave GREAT service from the time I walked into the door. Once in the door Manager greeted me and pointed me to Salesman Mustafa who was great at explaining every aspect of the process and offered options and gave me a good offer that I purchased that day and loving the SUV alot. Oh, sorry and forgot the Internet service before going to the location was also great as well. More

Danon Henton in the service department was outstanding. We live in South Carolina and our Bruick broke down in Atlanta on a holiday weekend. It was towed to Jim Ellis Buick. When we went to pick it up, Mr We live in South Carolina and our Bruick broke down in Atlanta on a holiday weekend. It was towed to Jim Ellis Buick. When we went to pick it up, Mr. Henton and everyone in the service department treated us royally. Mr. Henton went above & beyond. 5 Stars for an amazing service department. More

Courteous and Respectful Service Department I appreciate the extra initiative the Service Department took to insure my 2001 Oldsmobile Alero was clear from any manufacturer recalls, and took too I appreciate the extra initiative the Service Department took to insure my 2001 Oldsmobile Alero was clear from any manufacturer recalls, and took took the extra step to correct the necessary defaults on my 2001 Oldsmobile Alero. No matter how old your car is, don't forget to ask about RECALLS on your vehicle. Alero Owner, Belle More

Every single thing about Jim Ellis' service department is A-1. From the first person you speak to on the telephone when making your appointment, to the service representatives, service manager, service tech A-1. From the first person you speak to on the telephone when making your appointment, to the service representatives, service manager, service technicians, and cashier - everyone is friendly, kind, and helpful. The service area itself looks like a movie set of what a perfect service area should look like. The waiting area is warm and comfortable, the restrooms are clean as a whistle, there is always fresh coffee and tea as well as bottled water and hot cereal packets. The television isn't too loud, there are separate reading and/or work areas, separate children's room, current magazines, just everything you could want so you can be comfortable and occupied while you wait for your vehicle. The service reps keep you apprised of what's going on with your vehicle, and if necessary the technicians come to talk to you about the work they are doing or which needs to be done. Every aspect of the Jim Ellis service experience is pleasant. More