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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,803 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,803 reviews
April 01, 2011
I as completely dissatisfied by the service. I came into the dealership on Thursday, March 24th. My mother was looking for a Lexus RX350 and I saw a fantastic vehicle on Autotrader. I came into the deale the dealership on Thursday, March 24th. My mother was looking for a Lexus RX350 and I saw a fantastic vehicle on Autotrader. I came into the dealership and was helped by Kalo Brantley and David McBride who are sales consultants at the dealership. I saw the car and advised Kalo Brantley that I was looking for a Lexus for my mother. I loved the car and had my mother fill out a credit application online. Kalo Brantley had me wait for over an hour while they check my mother’s credit and talked to her regarding other pertinent information. After waiting over an hour, I was advised that the credit person had left for the day. I was told by Kalo that he would contact me tomorrow on Friday March 25th to confirm that everything was approved. I along with my mother advised Kalo Brantley that my mother was 2 hours away in Columbus and that she was coming up on Friday to purchase the vehicle. On Friday, we did not receive a call and after my mother came up, we called Kalo. Kalso advised that they were really busy and that they had a large sale and was crowded. Kalo advised me that the he was still waiting on the credit approval person there to review my mother’s file and call me back. Kalo said he would call me back one the loan was approved. I did not hear from Kalo again at all Friday. I then called on Saturday and spoke to the internet sales consultant David McBride. He apologized saying he thought that Kalo was going to call me back. I advised that he never did. David McBride said he would call me back Saturday by end of business day and that he would have the loan person for Jim Ellis Chevrolet call my or my mother back. No one ever called us back on Saturday. On Sunday, we went to look for another Lexus and my mother found a 2008 Lexus and purchased the vehicle the same day. It was not until Monday did Kalo Brantley contact us asking if we were still interested in the Lexus RX350. We applied for a loan on the vehicle on Thursday March 24th. This was the worse service I have ever experienced. Kalo Brantley and David McBride was told that we wanted to buy the Lexus and that my mother was driving over 2 hours to come and pick up the vehicle. Not only did they not call like they said they would, but they placed blame on each other from David McBride saying Kalo Brantley was supposed to call me back to Kalo Brantley saying he was really busy and had a lot of people at the dealership to blaming the loan person as being too busy or leaving early for the day. We committed to purchasing the Lexus and Kalo was telling us he would call us back but never did or how busy they were. We had filed out all the paperwork and was waiting for a response on approval but never received it. The customer service of Kalo Brantley and David McBride was horrible. Not only did it disappoint me but also disappointed my mother who drove up to Atlanta to purchase the vehicle. These two people who are in sales should find another job because they provided such horrific customer service. They lost a sale for the Lexus and also lost a customer to any Jim Ellis dealership. Not only did they lose the sale, and business but I will let everyone know how terrible the service is and how horrible we were treated. More
by fsuterry
Employees Worked With
David McBride and Kalo Brantley
June 22, 2009
" My name is Joseph and I recently purchased a used 2007 Dodge Grand Caravan from Jim Ellis Chevrolet. My salesperson was Don Campbell. Mr. Campbell did an outstanding job during this sale making it very Dodge Grand Caravan from Jim Ellis Chevrolet. My salesperson was Don Campbell. Mr. Campbell did an outstanding job during this sale making it very painless and quick. Not only did he respond to my internet inquiry the very next morning, he brought the vehicle for me to see that very next day. We negotiated the deal over the phone and all I had to do was apply for credit using the “easy to use” internet credit application. Once submitted, I was contacted by Don within a couple of hours (if that long) letting me know that my credit was approved and what kind of interest rate and payments I could expect on the used Dodge. He also added a DVD Player (installed) at no additional charge so that my young children could enjoy movies on long trips. The great salesmanship didn’t stop there. Don brought the vehicle to my job in Villa Rica, GA the next day for a test drive and demonstration of the car features. Since I liked the vehicle, and more importantly, the service, I agreed to purchase the Dodge. I gave him copies of driver’s license and a down payment and he brought me my new vehicle the next day. His second visit to my job was even more surprisingly fast. We met to review and sign the paperwork, he demonstrated the usage of the newly installed DVD Player and asked me if needed any additional demonstrations. I also liked that when his work phone rang, he let the person know very quickly that he was “servicing” a customer and would have to call them back. I have purchased many items online, even a vehicle before. But never has the process been this seamless. Jim Ellis Chevrolet and Don Campbell really know what internet shopping is all about. THANK YOU!! -- Joseph." More
by salleyjl
Employees Worked With
Don Campbell
April 14, 2008
Easiest car purchase I've ever made. Great people, especially Randy Stephenson who handle my sale. If you are looking for a Tahoe, this is your guy! I found the exact vehicle I wanted on their web especially Randy Stephenson who handle my sale. If you are looking for a Tahoe, this is your guy! I found the exact vehicle I wanted on their web site and contacted them by phone. They called back with a great quote and I went in for a test drive. I then asked about changing the figures by adding some addtional down payment they re-calculated and we moved to the finance department where everything was exactly as we had discussed. A great deal and a great dealship. I've had several follow-up calls from Randy and others to make sure everything is good with my new Tahoe. I would recommend Jim Ellis Chevrolet to anyone looking for a new Chevy. More
by twpreston
Employees Worked With
Randy Stephenson
