Back

Jim Ellis Buick GMC Atlanta

Atlanta, GA

4.3
1,521 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
Contact Dealership

5862 Peachtree Blvd.

Atlanta, GA

30341

Directions

By Type

Showing 1,521 reviews

November 14, 2014

Dissatisfied customer that will not be returning/reffering Bad experience with poor service and attention, very upset that after being a loyal customer to this service center was given the run around and then More

by OscarC554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mat Marchbank, A.G. Elder
Nov 14, 2014 -

Jim Ellis Buick GMC Atlanta responded

We are not sure who this customer is or what the issue was. We do not have the reputation for "swindling" customers. We'd really like to know who this is so we can attempt to correct the situation.

November 07, 2014

2014 Buick Regal GS Saw vehicle online and with USAA financing I came in to purchase. Finance manager made a mistake contract error after the purchase; I stated I would More

by austi30135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamine Kennedy, Kevin Cummings, Michael Zimmerman
October 18, 2014

Terrain 2014 On 9/30/14, just was looking around for a new SUV and like the GMC Terrain and was looking to purchase a used one. Went to Jim Ellis GMC/Buick in Cham More

by grant wallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustafa Adul-Kariem
August 29, 2014

Danon Henton in the service department was outstanding. We live in South Carolina and our Bruick broke down in Atlanta on a holiday weekend. It was towed to Jim Ellis Buick. When we went to pick it up, Mr More

by jgrados
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danon Henton
August 20, 2014

Courteous and Respectful Service Department I appreciate the extra initiative the Service Department took to insure my 2001 Oldsmobile Alero was clear from any manufacturer recalls, and took too More

by BJ74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 16, 2014, Saturday employee. Sorry forgot your name. :)
June 01, 2013

I had a deal at another dealership where I was pre-approved for a fully-loaded, Premium Enclave. I wanted to be smart and shop around. Sam and team promised they would match payment and waive firs More

by meganb24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 05, 2013 -

Jim Ellis Buick GMC Atlanta responded

We have researched this situation extensively and unfortunately - in this case - we got a different call from the bank than the other dealer did. This should not happen, but it did. We in no way tried to mislead the customer. Based on our experience - selling 3,000+ cars/year and financing approximately 70% - we did not think there would be a problem - at all - with approval. We are in this case, unfortunately, guilty of poor communication and for that I apologize. As a nationally-ranked, top Buick GMC "Mark of Excellence" Award winning dealer (based greatly on customer-reported sales satisfaction surveys), we do not have a reputation for misleading customers and in fact, we have a zero tolerance policy for doing so which is strictly enforced. I have apologized profusely to the customer and have endeavor to fix the situation so it never happens again. Mark Frost, General Manager

December 09, 2011

Every single thing about Jim Ellis' service department is A-1. From the first person you speak to on the telephone when making your appointment, to the service representatives, service manager, service tech More

by adinnj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Frost
October 06, 2011

I took my Yukon in for an oil change and tire rotation. Everything was fine until I picked up the car. First, some employee had parked a dealer truck so close to my driver's side that nobody could even sq More

by watchguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager
May 16, 2013 -

Jim Ellis Buick GMC Atlanta responded

At the time of this transaction, we had just opened the new facility and yes, space was tight. We have since made efforts to alleviate the situation. I believe in this case, in viewing the video of the vehicle coming in, the scratches were there. However, we did offer to fix the scratches. Doesn't happen often, but it does sometimes. I think the most aggravating part of this is the porter who parked the vehicle for delivery parked it about six inches from the car next to it. Not good, at all, and we apologized profusely. All though we are a nationally recognized "Mark of Excellence" dealer(award based on sales and customer reported satisfaction), yes, some days, we are not at our best. It is our goal to make those days far and few between. Mark Frost, General Manager

April 01, 2011

I as completely dissatisfied by the service. I came into the dealership on Thursday, March 24th. My mother was looking for a Lexus RX350 and I saw a fantastic vehicle on Autotrader. I came into the deale More

by fsuterry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David McBride and Kalo Brantley
May 16, 2013 -

Jim Ellis Buick GMC Atlanta responded

Yes, this transaction was more difficult than it needed to be. We are basically brokers for a number of banks and when there are problems, sometimes it takes longer than anticipated to sort things out. Still, we definitely could have done a much better of job communicating in this case. Mark Frost, General Manager

June 22, 2009

" My name is Joseph and I recently purchased a used 2007 Dodge Grand Caravan from Jim Ellis Chevrolet. My salesperson was Don Campbell. Mr. Campbell did an outstanding job during this sale making it very More

by salleyjl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Campbell
...
152