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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,604 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,604 reviews
April 17, 2018
Service writer excellent, phone scheduling very poor After a continuing problem with my GMC Acadia (that I had previously brought in for service) I called Jim Ellis service to schedule another appointmen After a continuing problem with my GMC Acadia (that I had previously brought in for service) I called Jim Ellis service to schedule another appointment. Unfortunately the person who answered the phone was rude and abrupt and informed me there was no way possible I could wait for my vehicle. Fortunately the service writer Brandon was excellent and took the time for explanation and the reasoning behind everything. Brandon was very honest with me and was very helpful. I appreciate everything he did to reassure this customer. More
by NLPEEK
Verified CustomerEmployees Worked With
Brandon Cannon
April 13, 2018
Absolutely the best! I would never go anywhere else for service! Tom Rickard and his team are fabulous! They are incredibly knowledgeable, honest, attentive and always p I would never go anywhere else for service! Tom Rickard and his team are fabulous! They are incredibly knowledgeable, honest, attentive and always put the client first. Thank you!!! More
by CMY
Employees Worked With
Tom Rickard
April 12, 2018
Great service again Time crunch and Tom Rickard and team delivered. Always treat my family great no matter what issues we have. Very attentive and deliver great customer Time crunch and Tom Rickard and team delivered. Always treat my family great no matter what issues we have. Very attentive and deliver great customer service. More
by JIMBANKS1959
Employees Worked With
Tom Rickard
April 12, 2018
Good folks to do business with. Ok thanks His co eas very good on time and did good job.next time you dont need to ask for 25 words to say a co did a good job or not. My time is too Ok thanks His co eas very good on time and did good job.next time you dont need to ask for 25 words to say a co did a good job or not. My time is too impt. To spend doing 25 words when I told you the work is good or not. Get a life and cut it down to less than 25 words. You get it.?Ok thanks. Tom was tops in his job.Ok thanks. More
by FWESLEY
Employees Worked With
Tom Rickard, Matt Braun
April 11, 2018
Service rep was not sensitive to our questions and did not follow up on them. Used parts that were replaced were not offered when the car was picked up. Left rep was not sensitive to our questions and did not follow up on them. Used parts that were replaced were not offered when the car was picked up. Left the question to us if those things really needed to be replaced. More
by GMC customer
Employees Worked With
Tom Rickard
April 11, 2018
Awesome Brandon was awesome, he kept me aware of the progress of my service every step of the way I will be back when I need service, Brandon was awesome, he kept me aware of the progress of my service every step of the way I will be back when I need service, More
by DAWSON.L.BROOKES
Employees Worked With
Brandon Cannon
April 09, 2018
Worst experience I've heard of at a service department My wife felt belittled and frankly insulted by the experience she had with Tom during her experience at this service department. To be honest, if I co My wife felt belittled and frankly insulted by the experience she had with Tom during her experience at this service department. To be honest, if I could give negative scores I really would at this point. She was profoundly disturbed by the interaction with Tom - and I will never put her in that situation ever again. She actually was fearful during her time there. Seriously? You just don't treat people that way - ever. Let alone in a customer service environment. This interaction has soured us on the entire GMC experience. We have chosen to buy a GMC SUV and also lease a Chevy car within the last two years. If this is the kind of person that this dealership employs, we will never purchase from this dealer or any other GMC dealership for that matter. More
by JJPETERSON002
Employees Worked With
Tom Rickard
April 09, 2018
Outstanding GMC service center The Jim Ellis Buick GMC Service center is outstanding. All work is done professionally, in a timely fashion, and is reasonably priced. They always a The Jim Ellis Buick GMC Service center is outstanding. All work is done professionally, in a timely fashion, and is reasonably priced. They always are available for those repairs that pop up unexpectedly. Tom Rickard, who is my service manager, is always courteous and professional and available to provide any assistance needed. More
by BKCOLEMN
Employees Worked With
Tom Rickard
April 09, 2018
Great service, Great value for the visit. Got an oil and filter, a scheduled inspection, and recommendations regarding tire replacement all at a reasonable price. Wait time was 2 hours, only i Got an oil and filter, a scheduled inspection, and recommendations regarding tire replacement all at a reasonable price. Wait time was 2 hours, only issue. But will return. More
by WBODDIE
Employees Worked With
none of above. ?Anderson
April 07, 2018
Vladimir works another miracle Vladimir got the part and installed the bulb himself (I had been stopped by the police about tail lights). I have never gotten in and out of any car Vladimir got the part and installed the bulb himself (I had been stopped by the police about tail lights). I have never gotten in and out of any car place so quick (And yes I paid for the part). More
by STEWROB
Employees Worked With
Vladimir Kochubey
