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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,523 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,523 reviews
October 12, 2017
Great Service TJ and team helped me locate a vehicle and made the whole process enjoyable. Wonderful experience! They gave me a great overview of the vehicle and h TJ and team helped me locate a vehicle and made the whole process enjoyable. Wonderful experience! They gave me a great overview of the vehicle and have followed up to ensure I was satisfied More
by Tobinmacys
Employees Worked With
TJ, Nicole and Mike, Mark Frost, Brittney Tucker
October 12, 2017
Purchase of new vehicle Great buying experience due to a customer oriented company. Very nice employees, very informative, and everyone acts like they love there job which is Great buying experience due to a customer oriented company. Very nice employees, very informative, and everyone acts like they love there job which is rare to find in a company! A lot of car dealerships are pushy and kind of aggressive and Jim Ellis is not pushy at all which I loved. More
by restaurant owners
Employees Worked With
Dustin, Jake Bugrovsky
October 06, 2017
Poor Service I scheduled an oil change with with Tom Rickard. I called prior to arriving and spoke with a customer service professional. I was advised to take vehi I scheduled an oil change with with Tom Rickard. I called prior to arriving and spoke with a customer service professional. I was advised to take vehicle to new car dealership. I arrived and Tom M. told me that they didn't do oil changes at that location and I needed to drive up the hill to the express shop. He didn't get my service advisor at my request. I drove over to the express lane and explained to Cortez, who was very apologetic. He even insisted on getting Tom Rickard over to assist, but I wasn't feeling well and declined. I wanted to just be done. More
by Tip_yeathisme
Employees Worked With
Tom M, Tom Rickard
September 28, 2017
Wonderful Experience I set out on my Saturday with a list of Brands and Models I wanted to look at in addition to my lengthy "wants" out of a new vehicle. As I was looking I set out on my Saturday with a list of Brands and Models I wanted to look at in addition to my lengthy "wants" out of a new vehicle. As I was looking around at different car dealerships I drove into Jim Ellis. When I walked into the dealership I was approached by Nina Richardson. She made me feel very comfortable from the very beginning! She is very personable and knowledgeable. Don't care for pushy sales folks! Not wanting to draw her away from another potential sale; I was very clear that I was doing "research" and would not be leaving the dealership with a car on this day. Nina never flinched, got defensive or arrogant in fact the total opposite. Nina is an amazing salesperson. She made me feel like I was a friend. She had answers to all of my questions, she was knowledgeable about the inventory and offered reasonable suggestions that met both my "wants" and my budget. Needless to say my shopping stopped here and I left with a vehicle that didn't just meet but exceeded my expectations! Nina exemplifies great customer service. If you are shopping for a car visit Jim Ellis Buick GMC Atlanta and ask for Nina, she is AMAZING! More
by Ribbit
Employees Worked With
Nina Richardson
September 07, 2017
Battery issue Kim is just awesome! I had a battery issue and she had me all taken care before I brought my vehicle to the dealership. Thank you so much for taking Kim is just awesome! I had a battery issue and she had me all taken care before I brought my vehicle to the dealership. Thank you so much for taking care of my family and I. More
by Shanika Montford
Employees Worked With
Kim Clark
August 30, 2017
Amazing Salesperson As I was looking around at different car dealerships and I found Jim Ellis. I walked into the dealership and I met Nina Richardson. She made me feel c As I was looking around at different car dealerships and I found Jim Ellis. I walked into the dealership and I met Nina Richardson. She made me feel comfortable at first approach. She was very personal,personable and expendable. I had never had a woman salesperson before and I am not a big fan of pushy car salesman. She was the total opposite of pushy salesman. Nina was an exemplary salesperson. She exemplified great customer service. If you need a car see Nina. More
by hooper, c
Employees Worked With
Nina Richardson
August 30, 2017
Great customer service I always bring my truck here for services or repairs, and the customer service agents are great and make your waiting experience the more comfortable I always bring my truck here for services or repairs, and the customer service agents are great and make your waiting experience the more comfortable and shorter possible. There are office facilities to help you stay productive, they have shuttle service or help you get a rental car if necessary, and eventually they may have a courtesy vehicle available. More
by Andres
Employees Worked With
Tom Rickard, Kim Clark
June 16, 2017
Brought my car in for service on passenger window They had to keep the car awhile & offered to take me home via the shuttle. They had to order a part & I brought it back the next day. Wonderful servic They had to keep the car awhile & offered to take me home via the shuttle. They had to order a part & I brought it back the next day. Wonderful service! More
by SDM123
Employees Worked With
Brandon Cannon
June 13, 2017
Poor experiance with service. Had car in to fix a loud bang and loss of turn signal sound and door chime. Service tech heard same sounds and said he fixed the problem. They charged Had car in to fix a loud bang and loss of turn signal sound and door chime. Service tech heard same sounds and said he fixed the problem. They charged $792.00 for this and it did not fix problem. Called dealer and talked to Mark Christian who refused to refund my $792.00 and fix the problem correctly. Do not ever take your car to this dealer if you don't want to get ripped off More
by buickguy
Employees Worked With
Mark Christian
June 06, 2017
Great Experience Everyone was really great and friendly at the dealership. I was very impressed - a much different car buying experience than the last one I had. Dion Everyone was really great and friendly at the dealership. I was very impressed - a much different car buying experience than the last one I had. Dion was great to work with also. I definitely recommend Jim Ellis - and Dion - to anyone that is looking to purchase a new car. Being a single/widowed woman buying a vehicle can be a daunting and uncomfortable experience. However, I did not feel pressured at any point, nor did it seem like anyone was 'messing' with me. Very up front and professional. Thanks so much for the great experience!! More
by Cindy P
Employees Worked With
Dion Jackson
