Jim Ellis Buick GMC Atlanta

Franchely Reyes Tavarez will treat you like a bother The sales rep lady Nina was super friendly and curtius. The place we had a problem was when we were taken to the financing lady Franchely Reyes Tavare The sales rep lady Nina was super friendly and curtius. The place we had a problem was when we were taken to the financing lady Franchely Reyes Tavarez. I never felt so disrespected and not wanting my business because she took long on getting my paper work for signing which made her stat more time at her job. The first thing she said was we close at 9 and it 9 so. She had an awful attitude with me and my brother. She insulted my brother when he asked her to speak up and be curtius to me. She acted like we were wasting her time and didn't bother to speak up ( spoke softly I couldn't hear her at all I have a hearing problem I told her and she just ignores it). The whole time she was rolling her eyes and puffing. She insulted my brother and me. Didn't bother to explain what i was signing when i asked she kept saying to sign it. She was so rude and told us to hurry up because she leaves at 9. And when we finished singing she told me to put my own tag on my car and go find the sales lady becuase she had to leave. I asked her to call her for us to meet her outside and she mocked me by putting the phone on speaker and pressing random number and said she spoke with her and hanged up there was no conversation I heard she lied she just wanted us out. Please re train her in customer service or tell Nina to teach her to be nice to her clients which she is great (Sales lady who went above and beyond). Or tell Mrs Tavares if she doesn't like her job to find something else she actually loves to do. So messed up its ridiculous you guys have a lady like this. Nina Richardson is super sweet and will treat you like family.!!! More

Excellent Service -- will return So far thorough and Great customer service. Prefer Tom Rickard as Service Mgr - just the correct amount of pleasant and thorough explanations, Worke So far thorough and Great customer service. Prefer Tom Rickard as Service Mgr - just the correct amount of pleasant and thorough explanations, Worked in an Auto detailing also while I waited. More

Pleasant and patient Buying a car can be pretty stressful and unnerving but Nicole was so patient, friendly and understanding that she made the whole process a bit more pl Buying a car can be pretty stressful and unnerving but Nicole was so patient, friendly and understanding that she made the whole process a bit more pleasant. I would definitely refer other perspective buyers to her. More

Purchase of new vehicle Elvis Mera was great! Courteous and accommodating! Process was seamless and he worked with us to stay within budget. I ended up with car I’m happy wit Elvis Mera was great! Courteous and accommodating! Process was seamless and he worked with us to stay within budget. I ended up with car I’m happy with and feel good about the deal. More

Correcting my original review Nicole Was very knowledgeable. She answered all my questions. She activated on star and programed all of my contacts On my phone in the system. Nicole Nicole Was very knowledgeable. She answered all my questions. She activated on star and programed all of my contacts On my phone in the system. Nicole also advised she would be available anytime I had a question I could just call or come by the dealership. More

Great experience From test-driving, to financing & vehicle setup, great car buying experience @ Jim Ellis Buick GMC Atlanta. Received great customer service from Nina From test-driving, to financing & vehicle setup, great car buying experience @ Jim Ellis Buick GMC Atlanta. Received great customer service from Nina & TJ. Will buy again from them!!! Love my Buick Envision. More

Awesome car leasing experience! Nicole Quinones was the best sales associate I've ever worked with! She was kind, informative, relaxed, and made me very comfortable during the whole Nicole Quinones was the best sales associate I've ever worked with! She was kind, informative, relaxed, and made me very comfortable during the whole process. I will always come back to her for future leases / purchases! More

Jake came through! Jake worked hard to get me the best deal possible, was very thorough and helpful. TJ got me some great incentives and when the difference in price in Jake worked hard to get me the best deal possible, was very thorough and helpful. TJ got me some great incentives and when the difference in price in the next up package he let me know when he could have sold me the lower package at the same price. Jake has been great after the sale as well. More