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Jim Ellis Buick GMC Atlanta

Atlanta, GA

4.2
1,499 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,499 reviews

September 07, 2017

Battery issue Kim is just awesome! I had a battery issue and she had me all taken care before I brought my vehicle to the dealership. Thank you so much for taking More

by Shanika Montford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Clark
August 30, 2017

Amazing Salesperson As I was looking around at different car dealerships and I found Jim Ellis. I walked into the dealership and I met Nina Richardson. She made me feel c More

by hooper, c
Recommend Dealer
Yes
Employees Worked With
Nina Richardson
August 30, 2017

Great customer service I always bring my truck here for services or repairs, and the customer service agents are great and make your waiting experience the more comfortable More

by Andres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rickard, Kim Clark
June 16, 2017

Brought my car in for service on passenger window They had to keep the car awhile & offered to take me home via the shuttle. They had to order a part & I brought it back the next day. Wonderful servic More

by SDM123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
June 13, 2017

Poor experiance with service. Had car in to fix a loud bang and loss of turn signal sound and door chime. Service tech heard same sounds and said he fixed the problem. They charged More

by buickguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Christian
Jun 14, 2017 -

Jim Ellis Buick GMC Atlanta responded

As one of the most highly awarded dealerships in Georgia, we are known for standing behind our work! In this case, a full refund of the charges for doing the work was asked for without the benefit of us being able to inspect the car again and see if it was, indeed, something we did incorrectly. We believe it is reasonable to be able to inspect the vehicle again if it is implied or stated that we did not fix it correctly before any refunds are issued. Kind Regards, Angela Nunnally Senior Client Communications Manager Jim Ellis Chevrolet & Buick GMC of Atlanta Direct: 770/234-8154 angelanu@jimellis.com

June 06, 2017

Great Experience Everyone was really great and friendly at the dealership. I was very impressed - a much different car buying experience than the last one I had. Dion More

by Cindy P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion Jackson
June 03, 2017

Best Experience Ever! John Nadobny was, hands down, the best salesman who has ever helped me buying a car. He was incredibly patient and good-natured. We could tell he had More

by Tim W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Simmons, John "DOBS" Nadobny
April 13, 2017

Engaging Service My salesman was a long time salesman of mine - Mr. Leland Sims, his knowledge was the key to me being able to get the vehicle that I have been researc More

by Korvette Kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leland Sims
August 12, 2016

Who dose this? The internet person (Nicole) was awesome. Upon arriving to the dealership my wife and I were greeted professionally, that's where the professionalism More

by Tbazz01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela Nunnally
Aug 12, 2016 -

Jim Ellis Buick GMC Atlanta responded

We apologize that we couldn't get the rate that you could get at the dealership you work at. What we quote is what we get from the banks we work with. No disrespect intended. Different banks have different guidelines and with any given customer situation, they come back with different rates. That's why we normally send the applications to another bank. And yes, the incentive "tagging" program that GM is running now has lead to a certain amount of dissatisfaction. The special incentives only apply to a limited amount of vehicles and it is very typical that "incentive watchers" wait for certain vehicles to apply and then reserve the applicable vehicles. We apologize for the miscommunication with the credit bureaus. They too rate customers differently so we normally pull all of the "big three" and use the best score to advocate the best possible rate for our customers. All that said, we apologize that you didn't have the promised "expect the best" experience from our Buick GMC dealership. Kind Regards, Angela Nunnally Senior Client Communications Manager Jim Ellis Chevrolet & Buick GMC of Atlanta Direct: 770/234-8154 angelanu@jimellis.com

July 01, 2016

THEY HAVE NO INTEGRITY!!! DO NOT TRUST ANYONE AT THIS DEALERSHIP!!! THEY HAVE NO INTEGRITY!!! This is a horrible dealership. Nobody in the company is on the same page. My wi More

by geiger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Banks, Terrence Liddell, Don, Nicloe, Mark Frost, Dan Ramsdell
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