Jim Ellis Buick GMC Atlanta

Terrible customer service experience It was a nightmare. I had to replace my passenger side mirror. The actual service tech that was helping me could not have been nicer. I sent him pi It was a nightmare. I had to replace my passenger side mirror. The actual service tech that was helping me could not have been nicer. I sent him pics of my mirror to help determine what parts I would need. I picked up my vehicle at 7 pm on June 22. My service advisor, Tom Rickard, said in a "tone" something to the effect of "you really did a number on your mirror, AND you have an oil leak." I was too tired to really explain that my son was the one who "did a number on my mirror"...it was late and raining and I just wanted to pay my $553 dollars and leave. Upon leaving the dealership, raining....I begin to adjust my "new" mirror and quickly discovered it did not move left or right. Could not see on passenger side of the car. I immediately called back and a nice lady who answered the phones assured me that Scott the mgr would be in at 8am and would take care of it the next morning. I arrived bright and early on Sat morn, around 8:10am. The first person I saw was my "advisor", Tom and I said hey , my mirror does not move left or right. He said, "I know". I said you knew and you did not bother to tell me? And he said, "we only replaced the parts you ordered." (this was all in front of another customer). And I said, you didn't think to advise me that maybe I needed another part? And he said, "we did not diagnose your car". And I said you just told me you knew it didn't move left or right". He told me to "hold on" and I said I do not want to discuss this with you, I want the manager Scott. After waiting for almost a solid HOUR for Scott....we talked and he rigged my mirror so it at least moves. But not impressed by him either. He was called at least 3x that I was waiting...he kept saying he was "off site" (which means just a few doors down at the most) and ONLY came after Taylor (so nice and Helpful) called HER SUPERVISOR and Scott showed up. When you buy a car you buy into the service department as well. This is my 2nd GMC. Your dept was hands down 100% better when everyone went to the same building. Never has been the same. Bc of this experience I am not sure I would ever buy or lease from this dealership again. My parents are on their 5th Acura....and a large part of their decision is how they are treated. More

THE WORSE EXPERIENCE EVER!!!!!! I bought a new GMC Canyon and I left the dealership in my old car to pick up a friend so I can go back to get the truck. We arrived at the dealership I bought a new GMC Canyon and I left the dealership in my old car to pick up a friend so I can go back to get the truck. We arrived at the dealership about an hour later. As I pulled out of the dealership I noticed that there were 48 miles on the vehicle and not 18 miles that was on my paperwork. I had only been gone an hour. I was sure my paperwork and the dashboard displayed 18 Miles. I didn’t even test drive the vehicle so it should have still been 18-20 miles on it. So I started searching for the features that the salesman sold me on. Only to find there was no OnStar or Satellite Radio in this vehicle. And he specifically said that he got the vehicle registered with OnStar before I left. When I called Jim Banks (salesman) he acted as if he was too busy to talk because he had a customer and he said he’d have someone to call me. That never happened! He did take the time to tell me he put a book for the radio in the glove box. So I opened the book and the radio wasn’t even the same as the radio in the vehicle so I knew this had to be on purpose. This is a brand new vehicle and the owners manuals are in all of the vehicles so why did he have to put a special booklet in the glove box? Long story short the vehicle had been switched and I returned the truck immediately!!! After sitting at the dealership from 10am to 7pm they finally got me into another vehicle with all of the features. However, they were trying to be trifling by suggesting they just switch out the mirror in the vehicle to give me OnStar instead of giving me what I paid for. The vehicle had no satellite radio capabilities so the problem wouldn’t have been solved by adding the mirror. That was another thing that pissed me off!! Why was this the first option? Putting me into the vehicle that I paid for should have been the ONLY option!!! The manger Michael Drew and salesperson Nina Richardson went above and beyond to try to make everything right and I did appreciate that. However, even days after the incident I called to speak with the owner because I didn’t feel good about the Bait and Switch! I would have felt better if the salesman had called and apologize, but he avoided me at all cost. He could have at least act like it was an accident even if it was intentional. My question is how many people have they done this to that didn’t catch it?! More

Bad experience Service was horrible. The guys that work inside was playing around while cars was lined to to get serviced. Failed to follow up properly I will never Service was horrible. The guys that work inside was playing around while cars was lined to to get serviced. Failed to follow up properly I will never go back to this location again. They had my car for a week and was not able to provide me with a loaner car to get back and forth to work. They showed no care of my situation. More