Jim Ellis Buick GMC Atlanta

Fast diagnosis, quick repair. The customer lounge was comfortable, the service professionals were friendly and polite, and the wait time was reasonable They also answered other The customer lounge was comfortable, the service professionals were friendly and polite, and the wait time was reasonable They also answered other questions unrelated to the reason for the visit. More

TOO LONG FOR OIL CHANGE was a little disappointed this time had a 8 o'clock appointment didn't leave dealership until 12 it should not take 4 hours to get a oil change if yo was a little disappointed this time had a 8 o'clock appointment didn't leave dealership until 12 it should not take 4 hours to get a oil change if you have an appointment More

Automobile Purchase Barry Bacon was especially easy to work with through the entire time it took to actually gain possession of my new vehicle. He was extremely knowledge Barry Bacon was especially easy to work with through the entire time it took to actually gain possession of my new vehicle. He was extremely knowledgeable when it came to answering my questions (and always accessible) and very able when it came to finding the right vehicle for me. When he discovered that the chosen vehicle had already been sold, he came up with a great substitute that I liked even better than my first choice. I consider him a great resource to Jim Ellis Buick and I (and also my daughter) would want him to be our sales person again if the opportunity presents itself. More

Service I came to the dealership with the on board diagnostic light on and my vehicle was diagnosed and repaired the same day which I appreciated. Thanks, D I came to the dealership with the on board diagnostic light on and my vehicle was diagnosed and repaired the same day which I appreciated. Thanks, Diana More

Communication Once you drop your vehicle off it is very hard to get an update or talk to service advisor. I even tried to call the dealership manager. Let him a voi Once you drop your vehicle off it is very hard to get an update or talk to service advisor. I even tried to call the dealership manager. Let him a voice mail to call and have yet to get a returned call. ( not very good customer service in my opinion ). My service advisor was very friendly and easy to work with. More

Oil Change Service Service Reps very respectful and professional. Service quick along with complimentary car wash. I really like the wait area. great place to bring y Service Reps very respectful and professional. Service quick along with complimentary car wash. I really like the wait area. great place to bring your car for service. I like to acknowledge Tom who signed me in while Cortez was assisting another customer; as well as Scott who was just pleasant in passing as I waited. All very professional and genuinely friendly. Cortez is consistently very nice, professional, prompt and pleasant to do business with. More

Terrain SErvice Great service, kept me informed throughout the day on the progress of the service and the additional work that was necessary andneeded to get done . Great service, kept me informed throughout the day on the progress of the service and the additional work that was necessary andneeded to get done . Always great service with excellent staff and team. More

Great service center Competent, prompt and good communications all at a fair price and I highly recommend them. They will tell you what they recommend and why, but I have Competent, prompt and good communications all at a fair price and I highly recommend them. They will tell you what they recommend and why, but I have never experienced attempts to "up sell" services or repairs. More