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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,607 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,607 reviews
July 18, 2018
Poor follow-up Was told by service advisor on two occasions that he would follow-up with me by the end of the day (after I had to call to check status). And of cours Was told by service advisor on two occasions that he would follow-up with me by the end of the day (after I had to call to check status). And of course that wasn't done. Was told that my car would be available for pick-up on Saturday and that I would get a call by end of day Friday confirming that car would be ready and cost of repair. That was not done. After repeated phone calls on Saturday (my car had been there since Monday, a faulty water pump had been installed about 6 wks prior) I finally was informed my car was ready 30mins before service department closed and I live about 30minutes away (advisor was not in on Saturday. I feel like I got more help from the CSRs that answered the phone). Just really disappointed considering that this is the only transportation for my family. I feel that the advisor has poor follow-up, if he was not sure when my car would be ready or the cost, say that upfront, not tell me you would call by end of day when you know that you won't. Treat your customer as you would like to be treated. I know that this is a minor issue for some, but like I said, this is our only source of transportation. I felt like I was disregarded. I pass by a ton of auto repairs for service, to come here because I thought the service would be different. I beginning to think that this is not the case. Eventually I did receive help from the service manager, I believe, on Saturday. Once I was in for an oil change and I waited in the waiting room for over three hours because they forgot to tell me my car was ready. On another occasion I bought a battery from Sams club however they were unable to install. I took the battery to Ellis for them to install but they couldn't use it and I had to but one from them. They told me that the original battery was placed in my car,and it also said it on the paperwork, but of course it wasn't and I had to travel back to pick it up. Sorry for long message but needed to vent. More
by KIMBRYANT1201
Verified CustomerEmployees Worked With
Elise Schaaf, Brandon Cannon
July 18, 2018
Great Service The service at Jim Ellis GMC continues to be excellent. They are highly responsive, tkae the time to listen and explain how they will fix a problem. The service at Jim Ellis GMC continues to be excellent. They are highly responsive, tkae the time to listen and explain how they will fix a problem. More
by TODDSMALLWOOD
Employees Worked With
Tom Rickard
July 17, 2018
The most professional place I have ever been! Make sure you see these guys first! They are hands down the best service center I have ever been to. Brent and Roger were informative, on the spot Make sure you see these guys first! They are hands down the best service center I have ever been to. Brent and Roger were informative, on the spot honest, and as professional as it gets, The entire staff was too. I highly recommend this place to everyone! More
by NWISEJR
Employees Worked With
Brent Martin, Roger Garner
July 16, 2018
Service department sucks I will never do any business with Jim Ellis again. Not friendly at all. The stereotype that women are stupid and don’t have an idea about cars is an u I will never do any business with Jim Ellis again. Not friendly at all. The stereotype that women are stupid and don’t have an idea about cars is an understatement. The service guy had the nerve to say apparently you don’t know how to work the air conditioners. More
by kyslee1215
Employees Worked With
Not sure of his name
July 13, 2018
Great Value, good service but the time was way toooo long! The service was great the price was reasonable but ti was 2 hours 15 minutes for an oil change and I had an appointment It should have taken less tha The service was great the price was reasonable but ti was 2 hours 15 minutes for an oil change and I had an appointment It should have taken less than 45 minutes More
by WDBLANKENSHIP
Employees Worked With
Brandon Cannon
July 13, 2018
Outstanding Tom definitely took care of replacing my windshield promptly. He was very understanding of my questions and would quickly return my calls. I was assu Tom definitely took care of replacing my windshield promptly. He was very understanding of my questions and would quickly return my calls. I was assured that if I needed anything, to please let him know. Thank you! More
by JODYBARBRE
Employees Worked With
Tom Rickard
July 12, 2018
Brandon,is very professionally and a great guy to work with. Brandon, is very professionally and a great guy to work with. I will continue to take my vehicle to this Jim Ellis location for service Brandon, is very professionally and a great guy to work with. I will continue to take my vehicle to this Jim Ellis location for service More
by rbmorris0
Employees Worked With
Brandon Cannon
July 12, 2018
Battery replacement My Car brought in by tow due to battery issue - battery less than 2 years old. Battery was replaced timely. No charge to me - great !!! My Car brought in by tow due to battery issue - battery less than 2 years old. Battery was replaced timely. No charge to me - great !!! More
by LAKPELE
Employees Worked With
John Anderson
July 11, 2018
Excellent service Great service at a great price. I’ll be going back for sure! Staff were friendly and helpful. Sorted out the problem with no fuss in a great time. Great service at a great price. I’ll be going back for sure! Staff were friendly and helpful. Sorted out the problem with no fuss in a great time. More
by RICHARDPORTER1979
Employees Worked With
Cortez Heath
July 11, 2018
Excellent Cortez was very accommodating and friendly upon my arrival. He was great about keeping me in the loop regarding what the diagnostic test revealed reg Cortez was very accommodating and friendly upon my arrival. He was great about keeping me in the loop regarding what the diagnostic test revealed regarding the service to my vehicle and made sure that I understood and was comfortable with the service provided. More
by LORIHENNESSEY
Employees Worked With
Cortez Heath
