Jim Ellis Buick GMC Atlanta

Great experience Ricardo Nash was awesome. Went out of his way the assist us in the purchase of our new GMC Denali XL. He was conscience of our time and made things Ricardo Nash was awesome. Went out of his way the assist us in the purchase of our new GMC Denali XL. He was conscience of our time and made things easy. More

Great recovery There was a problem with my original appointment and I was forced to return for some scheduled repairs and maintenance. The apologized profusely and r There was a problem with my original appointment and I was forced to return for some scheduled repairs and maintenance. The apologized profusely and reached out to personally reschedule at my convenience. They made sure that the second appointment went smoothly and did a great job of addressing all my needs and concerns. More

Install new level ride sensor module I checked the car in a little before 10:00 a.m. and the sensor module was installed, tested, and ready to go by 1:00. Cortez Heath kept me informed on I checked the car in a little before 10:00 a.m. and the sensor module was installed, tested, and ready to go by 1:00. Cortez Heath kept me informed on progress. The problem was corrected and has not recurred since. More

Quick routine service Easy to work with Tom Rickard and I could wait for my car without long wait time. Would highly recommend Jim Ellis Buick GMC Atlanta. Easy to work with Tom Rickard and I could wait for my car without long wait time. Would highly recommend Jim Ellis Buick GMC Atlanta. More

1st Service Maintenance My 1st Service Maintenance on my Denali. Came in 1 hr early than my schedule appointment. Brandon proceeded to get my SUV prep to go in w/o hesitatio My 1st Service Maintenance on my Denali. Came in 1 hr early than my schedule appointment. Brandon proceeded to get my SUV prep to go in w/o hesitation. Brandon also explain what the Service included. I had another request regarding my SUV. Before, leaving the dealership Brandon made sure my special request was honored. Thank you for assisting me. More

Great job! I went in without an appointment for an oil change. I was told that they were booked for the day but they could take me, but it would be a 3 hour wait I went in without an appointment for an oil change. I was told that they were booked for the day but they could take me, but it would be a 3 hour wait. I decided to wait. Thankfully it didn't take 3 hours. Everyone was very nice. This is my favorite place to have my car serviced More

Internet/Out Of Town Purchase Testimony From the very get go, when I discovered the exact vehicle I was wanting to purchase at Jim Ellis, my husband told me it had to be "too good to be true From the very get go, when I discovered the exact vehicle I was wanting to purchase at Jim Ellis, my husband told me it had to be "too good to be true". Well now that I am driving my new vehicle, I can attest that it was truly a blessing to have found and pursued Jim Ellis Buick as well as the BEST deal around. I researched for months and nobody in our market was willing to negotiate much past MSRP. And if the rate was good, the incentives were not and no one would consider both or a combination of promotions. And, most of the GM offers are only available to specific groups of which I am not a candidate. It has been 16 years since I purchased a vehicle, but I thought aggressive pricing and negotiation would still be part of the purchasing process. Well it is not in my market so I began to look outside of our area. Jim Ellis online pricing was exactly what they said it was where many dealerships have a bait and hook pricing scheme. I appreciated their transparency. I qualified for a generous discount as well as the most aggressive rate. That is how to win someone's business in this competitive world. In addition, they were generous about my trade and managed door to door delivery of my new vehicle and pick up of my trade. My visit with my driver was one of the highlights of the experience. Thank you Mr. Charlie for spending a little time with us and for braving the 6 hour one-way trip two times in one day. The only downside is that you have to commit to being patient. Buying out of town does not lend itself to driving the vehicle home today. The whole process took about two weeks, but it was definitely worth it. Initially I was unable to get someone on the phone at Jim Ellis- I guess they are just that busy ;) I am thankful I initiated an online chat with Michelle Floyd who was very helpful and got me plugged into the sales team. John Dobs was a rock star and walked me through the pre-purchase, delivery and the new vehicle orientation processes. Management (TJ, Michael M. & Dwight) offered white glove expedited service whenever possible and were creative in getting me the best price and financing options available. I have already recommended Jim Ellis to friends, family and colleagues and look forward to hearing future successful purchase stories down the road. Thank you Jim Ellis for the beautiful new vehicle and for doing exactly what you said you would! More