Jim Ellis Buick GMC Atlanta
Atlanta, GA
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Consistent mis-handling of service needs Dealer made a service appt to have check engine light checked- dropped off on Tuesday and Dealer didn't look at vehicle until Friday. Told me on Mond Dealer made a service appt to have check engine light checked- dropped off on Tuesday and Dealer didn't look at vehicle until Friday. Told me on Monday it would be ready the following Tuesday or Wednesday. No info to me at all, Tuesday, Wednesday or Thursday...so called 3 times and texted- zero response until called general number and they didn't even know my vehicle was there and it wasn't fixed and they needed more time after scehduling me the week before to get it fixed and they had it for ove 1.5 weeks and it still wasn't fixed. The vehicle is still under warranty yet this dealership did not and won't fix the problem. This dealership has also damaged my vehicle on previous visits while it was in for service. Consistently bad service from this group. The check engine light issue still not addressed and no one has followed up with me since they had it for ove 1.5 weeks. Pitiful customer service. More
Very good Kept me informed as to what was wrong. Listen to what I felt was the problem. And the service was completed within the time frame given. Wonderful ser Kept me informed as to what was wrong. Listen to what I felt was the problem. And the service was completed within the time frame given. Wonderful service!! A big improvement from the last time. Thank you all for listening. More
just the best! Timely, courteous and good at what they do! Can count on being treated fairly and the work being done correctly. always ready to make it right. Timely, courteous and good at what they do! Can count on being treated fairly and the work being done correctly. always ready to make it right. More
Was the best experince I've had buying a car! From the time I contacted the dealership to the time I left with my car, all departments went out of their way. Jim Banks made it very easy to find From the time I contacted the dealership to the time I left with my car, all departments went out of their way. Jim Banks made it very easy to find the car I wanted. He followed up in a timely manner, with all the answers I needed and went out his to make sure I was happy, John helped answer all my question about vehicle as well onstar. and steered in the right direction purchasing a great package. Great personality as well ! Mike in financing was very helpful finding the lowest interest rate, as well the down payment correlating with lowest interest rate!! More
I expect better. 4 plus hours to purchase is too long. Our salesman Dave Mathews was excellent, very professional. It took far too long to be sent to the finance department. Would not buy there again.2 day Our salesman Dave Mathews was excellent, very professional. It took far too long to be sent to the finance department. Would not buy there again.2 days after I brought the car home Mr Mills called and wanted an additional amount of money. He claimed their computer system didn’t transfer all of the amount owed to the final paperwork. The amount was on the paperwork when sales sent it to finance. In finance I signed multiple forms and purchased a warranty also. If their computer system doesn’t transfer properly buy a new one. Finance had plenty of time to review the deal before I got in there. Also Mr Mills spoke to my husband about this matter when clearly my name is on this loan and no one else. I have no problem with the sales staff except they aren’t friendly to you unless you are their customer. Never received a simple hello from anyone except my salesman. Finance tried to make their mistake my fault. Clearly they have things they could work on. More
A/C not working My air stopped working I called I was still under warranty. Long story short They fixed it. The length of repair was great Got my car back in 1 day. My air stopped working I called I was still under warranty. Long story short They fixed it. The length of repair was great Got my car back in 1 day. More
New Purchase Dave was very patient with me, he was friendly and professional and he answered every question I asked in regards to the New Buick Encore. Dave was very patient with me, he was friendly and professional and he answered every question I asked in regards to the New Buick Encore. More
Excellent atmosphere and service! I just purchased a new car and my experience went so smooth! I’ve always purchased my cars flat out with no car payment so this was my first time goin I just purchased a new car and my experience went so smooth! I’ve always purchased my cars flat out with no car payment so this was my first time going though this process. They were so helpful and made me feel comfortable every step of the way. Love my new car! And when I decide to trade in or purchase another car once my daughter starts driving I will be going right to Jim Ellis Buick GMC Atlanta! More
Initial 7500 mile service It was my first trip and I took my GMC Yukon to wring service center but Robert took great care of me rather than sending me across the way. He was fr It was my first trip and I took my GMC Yukon to wring service center but Robert took great care of me rather than sending me across the way. He was friendly and professional and took excellent care of me. I appreciate his courtesy and help and will recommend Jim Ellis when I have the opportunity. More
Great experience I went in to see if the 4 cylinder engine would have enough pep to suit my needs. The salesman, Dave Mathews, listened to my request and, although I m I went in to see if the 4 cylinder engine would have enough pep to suit my needs. The salesman, Dave Mathews, listened to my request and, although I made it clear I wasn’t ready to buy, took his time to answer my questions and take me on a test drive. No pressure. Everyone I met was simply trying to do what they needed to to make sure I was satisfied. I bought the truck the next day. Financing plan was much better than I expected, too. I’ve made certain I’ve shared my experience with everyone who will stand still long enough to listen. I came to Jim Ellis because a great friend had had a similar buying experience about a year ago and because of all the positive things people say about the people. More