Jim Ellis Buick GMC Atlanta

Quick routine service Easy to work with Tom Rickard and I could wait for my car without long wait time. Would highly recommend Jim Ellis Buick GMC Atlanta. Easy to work with Tom Rickard and I could wait for my car without long wait time. Would highly recommend Jim Ellis Buick GMC Atlanta. More

1st Service Maintenance My 1st Service Maintenance on my Denali. Came in 1 hr early than my schedule appointment. Brandon proceeded to get my SUV prep to go in w/o hesitatio My 1st Service Maintenance on my Denali. Came in 1 hr early than my schedule appointment. Brandon proceeded to get my SUV prep to go in w/o hesitation. Brandon also explain what the Service included. I had another request regarding my SUV. Before, leaving the dealership Brandon made sure my special request was honored. Thank you for assisting me. More

Great job! I went in without an appointment for an oil change. I was told that they were booked for the day but they could take me, but it would be a 3 hour wait I went in without an appointment for an oil change. I was told that they were booked for the day but they could take me, but it would be a 3 hour wait. I decided to wait. Thankfully it didn't take 3 hours. Everyone was very nice. This is my favorite place to have my car serviced More

Internet/Out Of Town Purchase Testimony From the very get go, when I discovered the exact vehicle I was wanting to purchase at Jim Ellis, my husband told me it had to be "too good to be true From the very get go, when I discovered the exact vehicle I was wanting to purchase at Jim Ellis, my husband told me it had to be "too good to be true". Well now that I am driving my new vehicle, I can attest that it was truly a blessing to have found and pursued Jim Ellis Buick as well as the BEST deal around. I researched for months and nobody in our market was willing to negotiate much past MSRP. And if the rate was good, the incentives were not and no one would consider both or a combination of promotions. And, most of the GM offers are only available to specific groups of which I am not a candidate. It has been 16 years since I purchased a vehicle, but I thought aggressive pricing and negotiation would still be part of the purchasing process. Well it is not in my market so I began to look outside of our area. Jim Ellis online pricing was exactly what they said it was where many dealerships have a bait and hook pricing scheme. I appreciated their transparency. I qualified for a generous discount as well as the most aggressive rate. That is how to win someone's business in this competitive world. In addition, they were generous about my trade and managed door to door delivery of my new vehicle and pick up of my trade. My visit with my driver was one of the highlights of the experience. Thank you Mr. Charlie for spending a little time with us and for braving the 6 hour one-way trip two times in one day. The only downside is that you have to commit to being patient. Buying out of town does not lend itself to driving the vehicle home today. The whole process took about two weeks, but it was definitely worth it. Initially I was unable to get someone on the phone at Jim Ellis- I guess they are just that busy ;) I am thankful I initiated an online chat with Michelle Floyd who was very helpful and got me plugged into the sales team. John Dobs was a rock star and walked me through the pre-purchase, delivery and the new vehicle orientation processes. Management (TJ, Michael M. & Dwight) offered white glove expedited service whenever possible and were creative in getting me the best price and financing options available. I have already recommended Jim Ellis to friends, family and colleagues and look forward to hearing future successful purchase stories down the road. Thank you Jim Ellis for the beautiful new vehicle and for doing exactly what you said you would! More

Fast diagnosis, quick repair. The customer lounge was comfortable, the service professionals were friendly and polite, and the wait time was reasonable They also answered other The customer lounge was comfortable, the service professionals were friendly and polite, and the wait time was reasonable They also answered other questions unrelated to the reason for the visit. More

TOO LONG FOR OIL CHANGE was a little disappointed this time had a 8 o'clock appointment didn't leave dealership until 12 it should not take 4 hours to get a oil change if yo was a little disappointed this time had a 8 o'clock appointment didn't leave dealership until 12 it should not take 4 hours to get a oil change if you have an appointment More

Automobile Purchase Barry Bacon was especially easy to work with through the entire time it took to actually gain possession of my new vehicle. He was extremely knowledge Barry Bacon was especially easy to work with through the entire time it took to actually gain possession of my new vehicle. He was extremely knowledgeable when it came to answering my questions (and always accessible) and very able when it came to finding the right vehicle for me. When he discovered that the chosen vehicle had already been sold, he came up with a great substitute that I liked even better than my first choice. I consider him a great resource to Jim Ellis Buick and I (and also my daughter) would want him to be our sales person again if the opportunity presents itself. More

Service I came to the dealership with the on board diagnostic light on and my vehicle was diagnosed and repaired the same day which I appreciated. Thanks, D I came to the dealership with the on board diagnostic light on and my vehicle was diagnosed and repaired the same day which I appreciated. Thanks, Diana More

Communication Once you drop your vehicle off it is very hard to get an update or talk to service advisor. I even tried to call the dealership manager. Let him a voi Once you drop your vehicle off it is very hard to get an update or talk to service advisor. I even tried to call the dealership manager. Let him a voice mail to call and have yet to get a returned call. ( not very good customer service in my opinion ). My service advisor was very friendly and easy to work with. More