Jim Ellis Buick GMC Atlanta

I had a weird request. Tom took charge and got it done, I have long since run out of superlatives about this dealership, which I have been with for over thirty years. Suffice it to say that Tom and his peo I have long since run out of superlatives about this dealership, which I have been with for over thirty years. Suffice it to say that Tom and his people look after me well, for which I am always very grateful., More

Rude service This is the second time I have had this service advisor. Both times he has been rude and it seemed an effort for him to help me. Free wiper blades w This is the second time I have had this service advisor. Both times he has been rude and it seemed an effort for him to help me. Free wiper blades were included in the service and he forgot to have it done. He seemed annoyed that I realized it. Instead of having them installed he simply put the blades on the check out counter and walked off. Even though I bought my car at this dealership I will not be back for service. More

Professional and Respectable Staff Reggie Stagmaier is the most professional auto sales representative I have ever dealt with. He is extremely knowledgeable and honest thus making the t Reggie Stagmaier is the most professional auto sales representative I have ever dealt with. He is extremely knowledgeable and honest thus making the transaction a breeze. I would recommend Jim Ellis Automotive to anyone. It was our 5th transaction there and all have been a pleasurable experience. More

GREAT CUSTOMER SERVICE Mr John Anderson was great, I was in and out to make my next appt I had for that day. Keep up the timely great work. Mr John Anderson was great, I was in and out to make my next appt I had for that day. Keep up the timely great work. More

Unnecessary roughness handling my vehicle. When parking my Acadia the tech did not come to a complete stop when changing gears from Drive to Reverse and from Reverse to Drive(Causes transmissio When parking my Acadia the tech did not come to a complete stop when changing gears from Drive to Reverse and from Reverse to Drive(Causes transmission problems). Radio tuner changed and volume turned so high that I could hear it in the customer lounge. I went to investigate when I realized that this was my vehicle. I noticed that my Acadia was driven off site for tire rotation. After asking the Service Advisor why, I was told that the my Acadia had to be taken across the street to have the tires rotated. Oil, oil filter change and tire rotation should be completed at one facility and not two or more. To me, this is inappropriate behavior when handling a customer's vehicle in a rough manner. After all, I am the customer and at the very least expect those handling my vehicle to treat it appropriately. FYI: Invoice No. 569385, Date of service:29 March 2019 Service Advisor: John Anderson This makes me wonder how the technician drove my Acadia to the tire rotation shop across the street. More

Awesome service Brought car in with no appointment due to studder. Cortez was able to get my car diagnosed and serviced. Explained repair needs and ordered parts. Brought car in with no appointment due to studder. Cortez was able to get my car diagnosed and serviced. Explained repair needs and ordered parts. More

Wasted our time! After requesting 2 vehicles be available for a test drive prior to arrival, and waiting another 45 minutes after arrival, still NO vehicle available t After requesting 2 vehicles be available for a test drive prior to arrival, and waiting another 45 minutes after arrival, still NO vehicle available to test drive! Wasted my entire afternoon. I won’t be going back and certainly don’t recommend their team to work with! More

Best Customer Experience Brandon was awesome!! The staff was very courteous and even the iPhone charger was necessary!! Keep it up!!! They are familiar with my vehicle. Tom wa Brandon was awesome!! The staff was very courteous and even the iPhone charger was necessary!! Keep it up!!! They are familiar with my vehicle. Tom was pleasant as well, he’s usually my service advisor. More

Great! The overall service was great and Brandon Cannon was excellent to work with during my visit! Thank you for sending this out to your customer. The overall service was great and Brandon Cannon was excellent to work with during my visit! Thank you for sending this out to your customer. More