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Jim Ellis Buick GMC Atlanta

Atlanta, GA

4.3
1,519 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,519 reviews

May 27, 2018

3X a Charm This is my 3rd vehicle purchased from Jim Ellis Auto Group. I've had the pleasure of working with John Nadobny each time. He is the Michael Jordan of More

by Quintin Daniels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nadobny, Michael Drew
May 28, 2018 -

Jim Ellis Buick GMC Atlanta responded

Thanks for the positive review and recommendation! If you have any further questions, please give us a call. We're always happy to help!

May 26, 2018

2018 Sierra Denali I will recommend any friends and family to this dealership. Transition was smooth and comfortable, and my wait time wasn’t as long as I expected. More

by G. Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Manji, Michael Drew, Dave Mathews
May 30, 2018 -

Jim Ellis Buick GMC Atlanta responded

Thanks for your kind words and recommendation! If there is anything additional we can assist you with, don't hesitate to reach out!

May 26, 2018

Awesome experience every time. I have lost count of the number of vehicles I have purchased from Jim Ellis Buick GMC Atlanta or from one of the Jim Ellis family dealerships. I recen More

by Billy Turlington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Drew
May 30, 2018 -

Jim Ellis Buick GMC Atlanta responded

Thanks, Billy! We really appreciate your continued business with us! If you ever have additional questions or needs about your new vehicle, don't hesitate to reach out! Safe travels!

May 25, 2018

Excellent The Service was absolutely great, the employees were nice and respectable. They held my appointment and the workers held a great conversation with me More

by SSG.J.WALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aramis Frazier
May 30, 2018 -

Jim Ellis Buick GMC Atlanta responded

We're glad to hear you received such great service during your recent visit! We hope you choose us again in the future! Take care!

May 24, 2018

Unsatisfactory My service manager must have been having a bad day. He was angry and sullen. Didn't know about my app't.. and had an attitude as if it were my fault. More

by JUDITHJPICKENS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rickard
May 25, 2018 -

Jim Ellis Buick GMC Atlanta responded

Thank you for sharing your experience with us. We would like the chance to talk to you further so please do call us at (888) 472-9035 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 25, 2018 -

Jim Ellis Buick GMC Atlanta responded

We apologize that you didn't enjoy your recent visit with us! We understand that Scott, our service manager, reached out to see what we can do to turn this situation around. We are glad to hear that you will be visiting with us again in the future and we are sorry that we dropped the ball this time.

May 22, 2018

Excellent My wife took her car in via an appointment. Everything was done on time while she waited for the car. She was very pleased with the service she rece More

by WINGCAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rickard
May 25, 2018 -

Jim Ellis Buick GMC Atlanta responded

We're glad to hear everything was done to your satisfaction! Thanks again for your business! Take care!

May 19, 2018

Lousy scheduling With a scheduled 1:40 appointment, the car was taken in for service at around 3:30. Additionally, I asked only for an oil and filter change and ended More

by JGPIANO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Rickard, John Anderson
May 18, 2018

Purchase new vehicle Purchased my vehicle and SIM card was not present inside (which controls navigation). It had to be ordered and I waited for it to come in before some More

by New customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rickard, TJ Manji, Nicole Quinones
May 20, 2018 -

Jim Ellis Buick GMC Atlanta responded

We really appreciate all of your feedback! We apologize for any bumps in the road, but are glad we could provide you with an overall fantastic buying experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 18, 2018

Air Conditioning repair Got my heating and air fixed this week the repairs were done effectively unfortunately the customer service rep did not keep me updated over the 2 day More

by KCCUMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Cannon
May 16, 2018

Will continue to buy cars from this location I found this dealership because of their partnership with WSB-TV in Atlanta. I was referred to Reggie who was beyond kind, patient, and helpful. I had More

by rsutcliffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Stagmaier and Mike Mills
May 25, 2018 -

Jim Ellis Buick GMC Atlanta responded

Thanks for the wonderful review! We look forward to your next visit! Safe travels!

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