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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,604 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,604 reviews
August 07, 2018
Service Extremely lengthy time for an oil change and tire rotation. Just over 2 hours. Additionally my tire system monitoring was not reset. After I receiv Extremely lengthy time for an oil change and tire rotation. Just over 2 hours. Additionally my tire system monitoring was not reset. After I received the warning light later in the afternoon, I had to make a special trip back to go get this reset, I had someone new as my advisor..it was not Tom. Though when I went back Cortez was extremely helpful and quick to fix the problem. He is always extremely nice and helpful when I see him. More
by JPPSP
Verified CustomerEmployees Worked With
Do not remember who was my advisor that day..not someone I had worked with in the past., Cortez Heath
August 07, 2018
New Tire I was in need of a new tire immediately. The parts department located the tire and set me up for an appointment with service within one hour. Also, I was in need of a new tire immediately. The parts department located the tire and set me up for an appointment with service within one hour. Also, I was provided a price match for the tire as offered. More
by cbenson770
Employees Worked With
John Anderson
August 07, 2018
Great Service! Very professional and knowledgeable. Kept me in the loop of what was going on with my vehicle. Felt like they cared and had my best interest at hear Very professional and knowledgeable. Kept me in the loop of what was going on with my vehicle. Felt like they cared and had my best interest at heart. More
by LSSMITH080472
Employees Worked With
Tom Rickard, Brandon Cannon, John Anderson, Scott Bergstrom, Cortez Heath
August 07, 2018
Unknowledgable about vehicle and disorganized and unprofessi The sales person and Manager David and Dwight was unknowledgable about the vehicle and also the gm code needed to purchase . They did not share the in The sales person and Manager David and Dwight was unknowledgable about the vehicle and also the gm code needed to purchase . They did not share the information code with other staff and they were all over the place . The only thing they know how to do is keep calling to sale vehicle when I went in to purchase and told them I was purchasing vehicle but the service was poor and unprofessional. They need extensive training on customer service and also on what is needed from employees of gmc who’s family is purchasing a vehicle. Kim in service and parts was professional and followed up and kept her word and kept me informed on parts that were ordered as add on. Would not buy from that location again More
by dundasfamily
Employees Worked With
Ricardo Nash, Dave Mathews, Dwight Wood
August 07, 2018
Great experience! Great employees! Tom Rickard helped me twice last week when my car was having issues. When I called after my first visit, sharing what little information I could, he k Tom Rickard helped me twice last week when my car was having issues. When I called after my first visit, sharing what little information I could, he knew exactly what the problem was. He got my car fixed quickly and I was on my way. Thank you! More
by KWELDEN
Employees Worked With
Tom Rickard
August 07, 2018
Great experience Ricardo Nash was awesome. Went out of his way the assist us in the purchase of our new GMC Denali XL. He was conscience of our time and made things Ricardo Nash was awesome. Went out of his way the assist us in the purchase of our new GMC Denali XL. He was conscience of our time and made things easy. More
by JUDYVAUGHN
Employees Worked With
Ricardo Nash, Michael Mills
August 07, 2018
Great recovery There was a problem with my original appointment and I was forced to return for some scheduled repairs and maintenance. The apologized profusely and r There was a problem with my original appointment and I was forced to return for some scheduled repairs and maintenance. The apologized profusely and reached out to personally reschedule at my convenience. They made sure that the second appointment went smoothly and did a great job of addressing all my needs and concerns. More
by MIKE@IMBERHOME.COM
Employees Worked With
John Anderson, Scott Bergstrom
August 06, 2018
Tire replacement Truck was brought in for a tire replacement and after waiting 45 minutes, I was told they didn't have the tire and would have to wait for one to be de Truck was brought in for a tire replacement and after waiting 45 minutes, I was told they didn't have the tire and would have to wait for one to be delivered. More
by MLAWRENZ
Employees Worked With
John Anderson
August 06, 2018
Install new level ride sensor module I checked the car in a little before 10:00 a.m. and the sensor module was installed, tested, and ready to go by 1:00. Cortez Heath kept me informed on I checked the car in a little before 10:00 a.m. and the sensor module was installed, tested, and ready to go by 1:00. Cortez Heath kept me informed on progress. The problem was corrected and has not recurred since. More
by asheffer
Employees Worked With
John Anderson, Cortez Heath
August 02, 2018
Very Disappointed ... No Follow Through. I brought my Buick in for service and had a list of things to correct.Come to find out I had a leak into the cabin. I was told it was corrected. I hav I brought my Buick in for service and had a list of things to correct.Come to find out I had a leak into the cabin. I was told it was corrected. I have asked twice to be contacted with regard as to where and how this leak occurred ... I am still waiting. I had a list of issues I wanted to fix and had to bring the car in a second time to have them look at the car for estimates. I have no idea about the quality of the work done since I still have NO idea as to where the leak originated. My service rep was nice but I can't say I am pleased with having to call for a third time to find out about the leak. It kind of makes me simply want to give up and sell the car and go back to my Hondas! More
by kathyveitch
Employees Worked With
John Anderson
