Jim Ellis Buick GMC Atlanta

Most excellent. The entire team at Jim Ellis Buick were incredible to work with. They made our buying experience enjoyable. Jim Ellis Buick team runs a very efficie The entire team at Jim Ellis Buick were incredible to work with. They made our buying experience enjoyable. Jim Ellis Buick team runs a very efficient and timely process. Our transaction, training and transition of ownership went so smooth. We were in and out in no time. More

Good Work Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional ser Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional service that would need to be done in the near future - though he did not give me the hard sell, which I appreciated. I do wish the Express Service Center was still operating, which is the only reason I gave "Customer Service" a lower rating. I feel this change was made to better accommodate the dealership than the customers. More

General Service The service was good but 90 minutes is a lot of time to wait. So given the option of 90 minutes or going to a quick service at a little lesser price c The service was good but 90 minutes is a lot of time to wait. So given the option of 90 minutes or going to a quick service at a little lesser price could win out over time. More

Problem quickly identified and repair quickly made My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely man My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely manner. More

Fast/courteous/professionals I've come to this sevice center at least 4 times and the staff are always fast, courteous and professional. The text message updates are awesome as th I've come to this sevice center at least 4 times and the staff are always fast, courteous and professional. The text message updates are awesome as they allow me to continue on with my day, pay online, and inform the service center when I'll return to retrieve my car. I always recieve a call if they find an issue that needs to be addressed and they've even offered cheaper solutions (website referrals for parts) to repairs that they've identified. All in all a service center that I trust More

Great service!! Great truck!! Jake took great car of us and was a pleasure to deal with. I would definitely come back next time I'm in the market for the vehicle. Jake took great car of us and was a pleasure to deal with. I would definitely come back next time I'm in the market for the vehicle. More

Worthy of your trust! Love this team of expert professionals. They do not try to up-sell you meaning they only provide the service you need. They literally made several r Love this team of expert professionals. They do not try to up-sell you meaning they only provide the service you need. They literally made several recommendations "not" to do all of the work I inquired about as in their opinion it was not yet needed. When was the last time you heard that? From the arrival for check in to the complimentary shuttle service home and back to the service center when my car was ready this was a first class operation. Oh and my 2004 Buick Regal (yes 2004) purrs like a kitten! Thank you Cortez and the rest of the Jim Ellis team for a job well done. You're simply the best! More

Came for an Acadia, was disappointed, bought a Sierra Everyone there treated us well, starting with Michelle Floyd on the phone. We wanted to buy a GMC Acadia Denali package. The vehicle we wanted was "ou Everyone there treated us well, starting with Michelle Floyd on the phone. We wanted to buy a GMC Acadia Denali package. The vehicle we wanted was "out" when we arrived, so we test drove a red one. We were very disappointed in the 2018 Acadia Denali. We have a 2014 Acadia Denali so we know how nice they can be. GM has chopped up the 2018. They are not as wide, not as long, and they tapered the back so much that the third row seat can only accommodate two people instead of three. The power folding mirrors are gone, the heads up display is gone, the air conditioned seats are not nearly as cold, and the front seats are cheaper overall, as well as not as wide. I felt cramped driving the 2018. I do not recommend the 2018 to anyone. Buy a used one, before 2017, you will love it. As for the Sierra, the whole experience was good. Ricardo was excellent to deal with on both the Acadia and the Sierra, and was not pushy or over bearing. We enjoyed our interactions with him and would recommend Ricardo to anyone. When we arrived to finalize the deal on the truck, it was ready, and cleaned, etc. Ricardo had seen to it that the preliminary paperwork was completed, so our time there was shortened. We drove away in a new GMC Sierra Denali and love it so far. More

3.5 experience at Jim Ellis Dwight used the scare tactic “price only good for today “. We did not appreciate that. Nina was great. I plan to pick up my truck on 8/11. Dwight used the scare tactic “price only good for today “. We did not appreciate that. Nina was great. I plan to pick up my truck on 8/11. More