Jim Ellis Buick GMC Atlanta

HORRIBLE! !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a !!!!! I wanted to give 0 stars but that wasn't an option. This dealership is crooked and uses unfair business practices. I purchased my vehicle over a month ago and still don't have my tag and title because they are withholding it until I pay them an ADDITIONAL $1,000. At signing, they NEVER told me I was required to put down $1000 cash before I could drive off the lot. I signed for $28,892 per the bill of sale and drove off the lot thinking everything was finalized. A week later, I got a phone call from the shady salesman, Nathan Watson, stating that my bank is requiring that I put down $1000. I called my bank and they stated they are not requiring any down payment from me. A couple weeks later, I get another call from the finance manager at Jim Ellis Marc Starks. I called my bank on 3-way and he stated on a recorded call, "I made a mistake", and seconds later, "the dealership isn't gonna eat this". Evidently, he was supposed to add this $1000 to the total amount to make it $29,892. But when he called my bank to cash the check he told them "$28,892". I asked him several times on this same call, was I supposed to pay this $1000 at signing, because it was never discussed. He stated twice, "no but most times when our customers purchase a new vehicle they put down $1000". Like I said, this was never mentioned or discussed with me before signing and driving off the lot. My bank stated they will not give them anymore money as the check had already been cashed. So Jim Ellis is essentially trying to make me pay it and withholding my tag and title until I do. I will NEVER recommend this crooked business to anyone and I've already contacted Fox 5 and Channel 2 News stations. My next step is to sue. More

I felt welcomed and understood even when I entered the wrong side of the service area where my car was to be serviced. Everyone I encountered was helpful as this was my first visit to a Jim Ellis facility wrong side of the service area where my car was to be serviced. Everyone I encountered was helpful as this was my first visit to a Jim Ellis facility. More

I set an appt for Thursday morning. A driver was sent to retrieve my truck 30 hrs ago. Communication was terrible. I could not reach Ted, Ted's manager, or the General Manager. Only aft A driver was sent to retrieve my truck 30 hrs ago. Communication was terrible. I could not reach Ted, Ted's manager, or the General Manager. Only after asking for GM did Ted call. I have been told that the warning light that keeps coming on ( Service Safety Restraint System ) was not diagnosed or fixed.Ted Stated "There is nothing they can do" I was patient for over a day without communication and repeated attempts to get ANYONE on the phone. Terrible customer service! Will not visit this dealer again! Overall bad experience with GMC... More

Great professionalism by service and parts department. Skip was extremely knowledgeable on the products I purchased for my vehicle. If I needed anything else in the future….Jim Ellis GMC Chamblee will be Skip was extremely knowledgeable on the products I purchased for my vehicle. If I needed anything else in the future….Jim Ellis GMC Chamblee will be my #1 choice. More

Excellent communication. Online scheduling is very easy to use. From start to finish, the experience was very good. Online scheduling is very easy to use. From start to finish, the experience was very good. More

I went in for an oil change because I had a coupon for $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, I should be able to get it for (duh) $79. Not going back. More

Juan is great to work with! He made a mostly remote transaction smooth, quick and pain free. He was always quick to respond and he's a man of word and didn't get any pressure, He made a mostly remote transaction smooth, quick and pain free. He was always quick to respond and he's a man of word and didn't get any pressure, last minute fees, or any of that other stuff I've seen some dealerships do. He also gives great resturant recommendations. I also got a check-in after the sale just making sure my daughter was happy with the car and didn't have any questions. Like he says... When you buy one, you get Juan for free! LOL More

The team at this location was very knowledgeable & professional from start to finish! This was my second experience with a Jim Ellis dealership & I’d definitely purchase from you all again! Lari Downs professional from start to finish! This was my second experience with a Jim Ellis dealership & I’d definitely purchase from you all again! Lari Downs & Mr. Wood were awesome! The receptionist was also very nice & had the most welcoming smile! Thanks for a smooth transaction! More

9 trips to have infotainment system replaced. 4th system, poor communication On status of parts and completion of repair 4th system, poor communication On status of parts and completion of repair More

I called the dealership on a car that they had for sale, I was given one price of 46,000 from one sales manager, then another price from somebody else for 51,000 I called them out on it. They said there’s n I was given one price of 46,000 from one sales manager, then another price from somebody else for 51,000 I called them out on it. They said there’s nothing they can do with the price , the car is 51 grand. Have a nice day. I don’t know you other people but 4K is a lot of money More