Jim Ellis Buick GMC Atlanta

Great job My service agent was Cortez and he’s very thorough. Never disappoints. I’ve had a few people before working with him and he’s by far the best! My service agent was Cortez and he’s very thorough. Never disappoints. I’ve had a few people before working with him and he’s by far the best! More

Tom was very helpful with an issue that was not easy I'm beginning to think this car is a lemon, but the service center is nothing but helpful. Tom recognized that I had to get my kids from school when m I'm beginning to think this car is a lemon, but the service center is nothing but helpful. Tom recognized that I had to get my kids from school when my car broke down, and got me on my way quickly. More

Kind and courteous service people Everyone there was very professional very polite kind and taking care of all our needs. Very happy with this dealership their service department is e Everyone there was very professional very polite kind and taking care of all our needs. Very happy with this dealership their service department is excellent More

SOLD ME A NEW VEHICLE THAT THEY HAD BEEN USING AS A LOANER TRANSPARENCY IS NOT IN JIM ELLIS BUICK GMC'S VOCABULARY, BUT DECEITFUL SHOULD BE IN THE DEALERSHIPS MISSION STATEMENT!!!! There's not much to be said TRANSPARENCY IS NOT IN JIM ELLIS BUICK GMC'S VOCABULARY, BUT DECEITFUL SHOULD BE IN THE DEALERSHIPS MISSION STATEMENT!!!! There's not much to be said other than don't trust Jim Ellis Buick GMC of Atlanta. I purchased what was suppose to be a new GMC Sierra Denali that without disclosing to me prior to my purchase had been used as a new car loaner. When I got the vehicle home I went to sync my phone to the vehicle and found another individuals name and phone had already been synced. I then call that individual to ask why his number was synced to my truck and he told me that Jim Ellis had given him the vehicle as a loaner for over a week. My first question is how can they sell a vehicle as new if it had been used as a dealership loaner without disclosing that information to the buyer? DO YOURSELF A FAVOR AND BUY FROM ANOTHER DEALERSHIP, ANY DEALERSHIP! More

Great & Easy I really liked that I got a price quote before I came into the dearlership. I came from Florida and didn't want to waste my time, but Dwight Wood gav I really liked that I got a price quote before I came into the dearlership. I came from Florida and didn't want to waste my time, but Dwight Wood gave me the best price possiable. More

Great! My experience could not have been better. Tom is the absolute best! He is always on the ball, knows exactly what is needed and takes care of everythin My experience could not have been better. Tom is the absolute best! He is always on the ball, knows exactly what is needed and takes care of everything. More

Easy and quick John was great! No hassle and they got me through the process quickly. They explained everything well and gave fine a good job following up with me John was great! No hassle and they got me through the process quickly. They explained everything well and gave fine a good job following up with me since my purchase. More

In and out quickly I had a 30K oil change. I came in and they said it would take 90 minutes, but out in about 60 minute and they threw in a car wash. The team here is I had a 30K oil change. I came in and they said it would take 90 minutes, but out in about 60 minute and they threw in a car wash. The team here is always friendly and prompt and I appreciate they have a location to work while you wait, along with the ability to book appointments online. More

Great customer service!! Service was done in a timely manner. The young man was very friendly. Great customer service. I will recommend to friends, and family. Thanks for ever Service was done in a timely manner. The young man was very friendly. Great customer service. I will recommend to friends, and family. Thanks for everything. More

Work gets done but very expensive Ok, we all know that a dealership is going to be more expensive with the upkeep and maintenance of a vehicle than a independent owner, right? So know Ok, we all know that a dealership is going to be more expensive with the upkeep and maintenance of a vehicle than a independent owner, right? So knowing that, I would NEVER go to a dealership to get my care serviced until I bought my Yukon Denali. I had taken it to Autozone to do a basic battery replacement and the guy told me, "I am not going to touch that with the way they have that battery stationed under the harness". That told me right there that something about these cars are different. I truly believe that GMC made these cars so that only their dealerships/technicians can work on them. I had another small repair I wanted done but another car service place said they didn't feel comfortable working on this truck without violating the warranty. So needless to say I still go to the dealership to save myself time from being told they can't do it. (If anyone reading this knows of a independent auto repair ship, please let me know). So Jim Ellis GMC, I have nothing bad to say about them, it's just expensive. I just bought my truck in for the 100K service where they CHANGED FLUIDS, (differential fluid, coolant fluid, transmission fluid, oil change, spark plugs - that was it) my bill came to a whooping $1300 with $800 being labor!!! I think that is outrageous! Luckily I have the money (yes I was given a "estimate" beforehand) or I would have been stuck like Chuck! Now I'm no mechanic, but that just seems way out of line to charge that much for changing fluids. I've gotten actual repairs from this place (fuel injectors replaced) and it didn't cost that much! So I'll end this with I'm very much going to really try and find a auto shop that can work on GMC Yukon's cause it can't be this expensive to maintain, yes it's a high end truck but labor is thru the roof, IMO.... Other than that, employees are nice, place is nice if you have to sit and wait, even the shuttle and driver are nice. Would love it if it wasn't so pricey.... More