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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,618 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,618 reviews
August 24, 2018
Very good customer service in the Service Dept. My Service Advisor, John Anderson was the best. He was extremely courteous and attentive. He did not advise me to get any services that I did not ne My Service Advisor, John Anderson was the best. He was extremely courteous and attentive. He did not advise me to get any services that I did not need. He was knowledgeable and told me up front that the wait would be a little long because of the number of customers. I knew what to expect as far as the wait, but surprisingly, the time seemed to go fast and I did not get frustrated. (Maybe because of his positive attitude). After applying my points, the charges were minimal. Good customer service and low charges, how good can it get!!! I always go to Jim Ellis for Service on my SUV even though I can get service closer to my home. More
by MALTHOM
Verified CustomerEmployees Worked With
John Anderson
August 23, 2018
Great customer service My service advisor, Tom, was fantastic at quickly getting me in and out of the dealership and keeping me posted of the status of my repairs. My service advisor, Tom, was fantastic at quickly getting me in and out of the dealership and keeping me posted of the status of my repairs. More
by RSP
Employees Worked With
Tom Rickard
August 23, 2018
Always excellent! The entire service team here at Buick GMC is always professional, fast and courteous! This is how it should be done. Great experience every time. The entire service team here at Buick GMC is always professional, fast and courteous! This is how it should be done. Great experience every time. More
by charlescw
Employees Worked With
Tom Rickard, Elise Schaaf, Scott Bergstrom
August 23, 2018
Replace seat trim. Everything went great, GM paid for the part and my POP paid the rest, Wait was the only thing that could be improved. I will use Jim Ellis Buick agai Everything went great, GM paid for the part and my POP paid the rest, Wait was the only thing that could be improved. I will use Jim Ellis Buick again, More
by JLCOSTLOW
Employees Worked With
John Anderson, Scott Bergstrom
August 22, 2018
Great service as usual I'm always pleased with the service I get at this dealership; customer service people are great, the mechanical work is done right, and fast as possib I'm always pleased with the service I get at this dealership; customer service people are great, the mechanical work is done right, and fast as possible, and the price is not expensive; with the plus of getting certified service and parts. More
by Andres
Employees Worked With
Tom Rickard, Elise Schaaf, Brandon Cannon
August 21, 2018
Great Customer Service Cortez Heath provide excellent customer service with my service needs. He kept me updated and let me know when my vehicle would be ready. Great Job! Cortez Heath provide excellent customer service with my service needs. He kept me updated and let me know when my vehicle would be ready. Great Job! More
by CDINCOL22
Employees Worked With
Cortez Heath
August 21, 2018
The worst experience I have ever had,ever!!!! I will NEVER TAKE MY car back to Jim Ellis for service!!! My car was there from 8am until 3pm before they fixed it. I had an appointment for 8:30 am I will NEVER TAKE MY car back to Jim Ellis for service!!! My car was there from 8am until 3pm before they fixed it. I had an appointment for 8:30 am. More
by WANDAHM1930
Employees Worked With
John Anderson, Scott Bergstrom
August 21, 2018
First Oil Change on new truck The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was for an oil change. Brandon explained the first visit and what was done and should have been done at the selling dealer. Brandon is a wonderful service adviser and I highly praise him to all my friends. He is very helpful, always answers questions and is ALWAYS very king and considerate. More
by ANNEMDOUGLAS
Employees Worked With
Brandon Cannon
August 20, 2018
Service and poor quality of car. My torque converter went out on my 2017 Denali and I was never offered a rental car. 2nd time my car has been in the shop. My torque converter went out on my 2017 Denali and I was never offered a rental car. 2nd time my car has been in the shop. More
by TONYAPOLSON
Employees Worked With
Cortez Heath
August 17, 2018
It was just ok I felt pressured to leave my car overnight to just have the engine checked even though I expressed I didn’t have the time to. The service representati I felt pressured to leave my car overnight to just have the engine checked even though I expressed I didn’t have the time to. The service representative was not understanding and made me feel bad for not leaving it. He was also not reassuring that my warranty would probably cover the engine issue which made me worry I would have to pay a lot for the issue after we just bought our car from them in April. I also tried to get a shuttle to go across the street for a quick trip while my 90min car service was taking place. The service rep expressed that they couldn’t promise me that I would be picked up within two hours in time to get back to the dealer, it just seemed made up. More
by MRSFOX1985
Employees Worked With
I did not receive the names of the employees that helped me.
