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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,618 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,618 reviews
September 02, 2018
I thought I was at a shade tree mechanic First I want to say that my service person Brandon and the shuttle guy Tony are good guys. My tire censors worked before I got tires installed. After First I want to say that my service person Brandon and the shuttle guy Tony are good guys. My tire censors worked before I got tires installed. After the tires where installed, the back censors didn't work. I drove home and the flat tire light came on. I went back the next day and they had the nerve to tell me that the batteries went bad. Now they told me the day before the hope the mechanic didn't break them. They checked again the next day and said they are sure he didn't, but all 4 needed to be replaced. To make these better I just had to pay for the parts and they would cover the labor. It just so happened that the batteries only died in the back 2 censors and not the front ones. I expect this crap from a shade tree mechanic and not a business like this. It seems like that every time I bring my car in, I have to go back the next day due to something going on and it cost me more money. I am not sure if I can go back there again. I spent about $800 the first day and then had to spend another $300 the next day for something I still say that they messed up. NOT happy at all. I really want to go back up there and start slapping the crap out of people, but I am not that kind of guy. A very bad taste is in my mouth right now. I try to stay away from bad shops, so I went to the dealership. I am not sure where to go now. More
by rhines3
Verified CustomerEmployees Worked With
Brandon Cannon
September 02, 2018
Awesome! Professional! Courteous! Great Deal! This Dealership is amazing! They gave me a awesome deal and knew their stuff! If your looking for a dealership that has the vehicle you want and giv This Dealership is amazing! They gave me a awesome deal and knew their stuff! If your looking for a dealership that has the vehicle you want and gives top notch service, this is the one!!!!! I just moved into the Atlanta area wanted to find a dealership that I could trust and Jim Ellis is number 1!! Definitely worth driving downtown in traffic to deal with this dealership! Keep up the good work and look forward to working with Jim Ellis for all my purchase and service needs! More
by Denali321
Employees Worked With
Mark Shaw, Dave Mathews, Michael Mills
August 31, 2018
Best experience ever!!!! Jim Banks the best sells technician. My husband use to do all of the car buying and unfortunately I lost him in December, my anxiety of buying a new c Jim Banks the best sells technician. My husband use to do all of the car buying and unfortunately I lost him in December, my anxiety of buying a new car was extremely high. Him made the process effortless. Thank you!!! More
by TDILLOW.DILLOW
Employees Worked With
Jim Banks, Michael Mills
August 31, 2018
Slow, expensive, and still not fixed. Came in for warning lights on parking sensors. They took all day to diagnose. Then had to leave car overnight (no loaner) bc pick too late at that p Came in for warning lights on parking sensors. They took all day to diagnose. Then had to leave car overnight (no loaner) bc pick too late at that point. Came back to get it the next day (over $1000 in repairs). And realized still not working. In addition, NO PAINT on sensor!! Told me to come back for paint. I don’t have time for that. More
by ALLIVACCARO
Employees Worked With
Cortez Heath
August 30, 2018
Great Car Buying Experience I enjoyed working with the team at Jim Ellis GMC Atlanta. Nicole, T.J. and Mike did a great job working with me to find my new vehicle. They took the I enjoyed working with the team at Jim Ellis GMC Atlanta. Nicole, T.J. and Mike did a great job working with me to find my new vehicle. They took the time to explain all the options available and made it easy for me to make my selection. I am really loving my new GMC Sierra! More
by bbush3
Employees Worked With
TJ Manji, Nicole Quinones, Michael Mills
August 30, 2018
Service Cortez did an awesome job explaining To me what the problem was. He also recommended what services I need next. I usually see Tom when I get there or Cortez did an awesome job explaining To me what the problem was. He also recommended what services I need next. I usually see Tom when I get there or make an appointment. Unfortunately, he was out of the office, but Cortez jumped in a reassured me he could be of assistance. I truly appreciate the great customer service. Thank you. More
by ZIGZAG4901
Employees Worked With
Tom Rickard, Cortez Heath
August 30, 2018
service personal was very helpful in getting issue resolved All issues were resolved very quickly ,Service manager stepped in and got problems resolved in a very fair way,I was pleased that everyone was honest All issues were resolved very quickly ,Service manager stepped in and got problems resolved in a very fair way,I was pleased that everyone was honest and truthful in getting things resolved. More
by TG.RANSON
Employees Worked With
John Anderson
August 28, 2018
Service experience Service advisor Cortez was great, He kept us inform about the status of the car all the time . Service was fast and the staff was really fri Service advisor Cortez was great, He kept us inform about the status of the car all the time . Service was fast and the staff was really friendly. More
by ADRIANAB0
Employees Worked With
Cortez Heath
August 28, 2018
Always a good experience I didn't buy my car from Jim Ellis, I got it through Carvana, but they have been my dealership for everything and I wouldn't trade them for the world. I didn't buy my car from Jim Ellis, I got it through Carvana, but they have been my dealership for everything and I wouldn't trade them for the world. They always have good timing even if they are running behind. And if that happens, they are always willing to accommodate for your wait time. They are honest and being a single woman it is really important for me to go to a dealership that I can trust. Although most men deal in the service department, I never feel like they are taking advantage of me and are telling me the truth about my car. More
by LATANYA71207
Employees Worked With
Dwight Wood, Cortez Heath
August 24, 2018
Response Time Their approach and making you feel comfortable keeping you informed visa text message or in person response to in and out service department Very ple Their approach and making you feel comfortable keeping you informed visa text message or in person response to in and out service department Very pleasing and professional personalities More
by CALDWELLSUIT
Employees Worked With
Jake Bugrovsky, John "DOBS" Nadobny
