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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,604 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,604 reviews
August 22, 2018
Great service as usual I'm always pleased with the service I get at this dealership; customer service people are great, the mechanical work is done right, and fast as possib I'm always pleased with the service I get at this dealership; customer service people are great, the mechanical work is done right, and fast as possible, and the price is not expensive; with the plus of getting certified service and parts. More
by Andres
Verified CustomerEmployees Worked With
Tom Rickard, Elise Schaaf, Brandon Cannon
August 21, 2018
Great Customer Service Cortez Heath provide excellent customer service with my service needs. He kept me updated and let me know when my vehicle would be ready. Great Job! Cortez Heath provide excellent customer service with my service needs. He kept me updated and let me know when my vehicle would be ready. Great Job! More
by CDINCOL22
Employees Worked With
Cortez Heath
August 21, 2018
The worst experience I have ever had,ever!!!! I will NEVER TAKE MY car back to Jim Ellis for service!!! My car was there from 8am until 3pm before they fixed it. I had an appointment for 8:30 am I will NEVER TAKE MY car back to Jim Ellis for service!!! My car was there from 8am until 3pm before they fixed it. I had an appointment for 8:30 am. More
by WANDAHM1930
Employees Worked With
John Anderson, Scott Bergstrom
August 21, 2018
First Oil Change on new truck The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was for an oil change. Brandon explained the first visit and what was done and should have been done at the selling dealer. Brandon is a wonderful service adviser and I highly praise him to all my friends. He is very helpful, always answers questions and is ALWAYS very king and considerate. More
by ANNEMDOUGLAS
Employees Worked With
Brandon Cannon
August 20, 2018
Service and poor quality of car. My torque converter went out on my 2017 Denali and I was never offered a rental car. 2nd time my car has been in the shop. My torque converter went out on my 2017 Denali and I was never offered a rental car. 2nd time my car has been in the shop. More
by TONYAPOLSON
Employees Worked With
Cortez Heath
August 17, 2018
It was just ok I felt pressured to leave my car overnight to just have the engine checked even though I expressed I didn’t have the time to. The service representati I felt pressured to leave my car overnight to just have the engine checked even though I expressed I didn’t have the time to. The service representative was not understanding and made me feel bad for not leaving it. He was also not reassuring that my warranty would probably cover the engine issue which made me worry I would have to pay a lot for the issue after we just bought our car from them in April. I also tried to get a shuttle to go across the street for a quick trip while my 90min car service was taking place. The service rep expressed that they couldn’t promise me that I would be picked up within two hours in time to get back to the dealer, it just seemed made up. More
by MRSFOX1985
Employees Worked With
I did not receive the names of the employees that helped me.
August 16, 2018
Most excellent. The entire team at Jim Ellis Buick were incredible to work with. They made our buying experience enjoyable. Jim Ellis Buick team runs a very efficie The entire team at Jim Ellis Buick were incredible to work with. They made our buying experience enjoyable. Jim Ellis Buick team runs a very efficient and timely process. Our transaction, training and transition of ownership went so smooth. We were in and out in no time. More
by jds859
Employees Worked With
Barry Bacon, Michael Mills
August 15, 2018
Good Work Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional ser Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional service that would need to be done in the near future - though he did not give me the hard sell, which I appreciated. I do wish the Express Service Center was still operating, which is the only reason I gave "Customer Service" a lower rating. I feel this change was made to better accommodate the dealership than the customers. More
by DAVID.KIRK
Employees Worked With
Brandon Cannon
August 15, 2018
General Service The service was good but 90 minutes is a lot of time to wait. So given the option of 90 minutes or going to a quick service at a little lesser price c The service was good but 90 minutes is a lot of time to wait. So given the option of 90 minutes or going to a quick service at a little lesser price could win out over time. More
by bcoons0
Employees Worked With
Brandon Cannon
August 15, 2018
Problem quickly identified and repair quickly made My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely man My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely manner. More
by CMJ1261
Employees Worked With
Tom Rickard
