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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,519 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,519 reviews
June 13, 2018
Oil change tire rotation Excellent service delivered in friendly environment and timely manner. Service manager was professional and keep me informed during the entire appoint Excellent service delivered in friendly environment and timely manner. Service manager was professional and keep me informed during the entire appointment and left me with additional information for future visits More
by scotchll
Verified CustomerEmployees Worked With
John Anderson
June 12, 2018
Excellent Service Robert's service was excellent. He communicated issue well & kept me in the loop every step of the way. I will recommend Jim Ellis GMC. Robert's service was excellent. He communicated issue well & kept me in the loop every step of the way. I will recommend Jim Ellis GMC. More
by EKLINELOCALUNA
Employees Worked With
Robert Sigman
June 12, 2018
Terrible I bought my vechicle from Jim Ellis Buick off of Peachtree Industrial. I take it for maintenance only where it was purchase but after yesterday experi I bought my vechicle from Jim Ellis Buick off of Peachtree Industrial. I take it for maintenance only where it was purchase but after yesterday experience I will be looking for another dealership. I went in for oil change was told that I needed new tires. I was there for 3 hours while I waited no follow up regarding the wait. I usually deal with Cortes but he was on vacation. I will say that Cortes has great customer service. The other guy not once did he touch base with me regarding the wait. Once my car was ready it can back not being washed from the outside. The one thing that I always look forward to is my car being washed when I get it serviced. I spoke with the manager and he made things worst. His response was maybe it long because we did not have the tires which made things worst. Because if the tires were not in stock, communicate with your customer. Now I will take my business elsewhere. I surely will miss Cortes. More
by MARIELLA_RAMOS
Employees Worked With
Brandon Cannon
June 07, 2018
Consistent mis-handling of service needs Dealer made a service appt to have check engine light checked- dropped off on Tuesday and Dealer didn't look at vehicle until Friday. Told me on Mond Dealer made a service appt to have check engine light checked- dropped off on Tuesday and Dealer didn't look at vehicle until Friday. Told me on Monday it would be ready the following Tuesday or Wednesday. No info to me at all, Tuesday, Wednesday or Thursday...so called 3 times and texted- zero response until called general number and they didn't even know my vehicle was there and it wasn't fixed and they needed more time after scehduling me the week before to get it fixed and they had it for ove 1.5 weeks and it still wasn't fixed. The vehicle is still under warranty yet this dealership did not and won't fix the problem. This dealership has also damaged my vehicle on previous visits while it was in for service. Consistently bad service from this group. The check engine light issue still not addressed and no one has followed up with me since they had it for ove 1.5 weeks. Pitiful customer service. More
by dihrdreb
Employees Worked With
various service dept people
June 06, 2018
Very good Kept me informed as to what was wrong. Listen to what I felt was the problem. And the service was completed within the time frame given. Wonderful ser Kept me informed as to what was wrong. Listen to what I felt was the problem. And the service was completed within the time frame given. Wonderful service!! A big improvement from the last time. Thank you all for listening. More
by TSP2N2
Employees Worked With
Brandon Cannon
June 06, 2018
just the best! Timely, courteous and good at what they do! Can count on being treated fairly and the work being done correctly. always ready to make it right. Timely, courteous and good at what they do! Can count on being treated fairly and the work being done correctly. always ready to make it right. More
by K1
Employees Worked With
Tom Rickard
June 05, 2018
Was the best experince I've had buying a car! From the time I contacted the dealership to the time I left with my car, all departments went out of their way. Jim Banks made it very easy to find From the time I contacted the dealership to the time I left with my car, all departments went out of their way. Jim Banks made it very easy to find the car I wanted. He followed up in a timely manner, with all the answers I needed and went out his to make sure I was happy, John helped answer all my question about vehicle as well onstar. and steered in the right direction purchasing a great package. Great personality as well ! Mike in financing was very helpful finding the lowest interest rate, as well the down payment correlating with lowest interest rate!! More
by thepatricks2004
Employees Worked With
Jim Banks handled sale! Super job, John Anderson, Michael Drew
June 01, 2018
I expect better. 4 plus hours to purchase is too long. Our salesman Dave Mathews was excellent, very professional. It took far too long to be sent to the finance department. Would not buy there again.2 day Our salesman Dave Mathews was excellent, very professional. It took far too long to be sent to the finance department. Would not buy there again.2 days after I brought the car home Mr Mills called and wanted an additional amount of money. He claimed their computer system didn’t transfer all of the amount owed to the final paperwork. The amount was on the paperwork when sales sent it to finance. In finance I signed multiple forms and purchased a warranty also. If their computer system doesn’t transfer properly buy a new one. Finance had plenty of time to review the deal before I got in there. Also Mr Mills spoke to my husband about this matter when clearly my name is on this loan and no one else. I have no problem with the sales staff except they aren’t friendly to you unless you are their customer. Never received a simple hello from anyone except my salesman. Finance tried to make their mistake my fault. Clearly they have things they could work on. More
by terrain2018
Employees Worked With
Michael Mills , Shawn Lim, Dave Mathews
June 01, 2018
A/C not working My air stopped working I called I was still under warranty. Long story short They fixed it. The length of repair was great Got my car back in 1 day. My air stopped working I called I was still under warranty. Long story short They fixed it. The length of repair was great Got my car back in 1 day. More
by MISSHENDRIX1962
Employees Worked With
Brandon Cannon
June 01, 2018
New Purchase Dave was very patient with me, he was friendly and professional and he answered every question I asked in regards to the New Buick Encore. Dave was very patient with me, he was friendly and professional and he answered every question I asked in regards to the New Buick Encore. More
by sjlc05
Employees Worked With
Dave Mathews
