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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,546 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,546 reviews
July 26, 2018
Service I came to the dealership with the on board diagnostic light on and my vehicle was diagnosed and repaired the same day which I appreciated. Thanks, D I came to the dealership with the on board diagnostic light on and my vehicle was diagnosed and repaired the same day which I appreciated. Thanks, Diana More
by DCG3924
Verified CustomerEmployees Worked With
Tom Rickard
July 25, 2018
Communication Once you drop your vehicle off it is very hard to get an update or talk to service advisor. I even tried to call the dealership manager. Let him a voi Once you drop your vehicle off it is very hard to get an update or talk to service advisor. I even tried to call the dealership manager. Let him a voice mail to call and have yet to get a returned call. ( not very good customer service in my opinion ). My service advisor was very friendly and easy to work with. More
by ROGER.MURRAY
Employees Worked With
SueAnn Tortino
July 25, 2018
2.5 hours for an oil change If they take so long to do a simple oil change then what will happen if I actually bring them a bigger job? I had an appointment and went out of my wa If they take so long to do a simple oil change then what will happen if I actually bring them a bigger job? I had an appointment and went out of my way to schedule it at a slow time. More
by MCLAUGHLINBR
Employees Worked With
John Anderson
July 24, 2018
No one answers service phone number - just hangs up on you. I tried for hours to call service. No one answered, no way to leave a message to have some one call back. I had to go to dealer to make service appoin I tried for hours to call service. No one answered, no way to leave a message to have some one call back. I had to go to dealer to make service appointment. This is no way to run a business. That being said my face-to-face interactions with service personnel were excellent. My work was done in a timely manner while I waited. More
by LENPARSONS
Employees Worked With
Tom Rickard, Cortez Heath
July 23, 2018
Oil Change Service Service Reps very respectful and professional. Service quick along with complimentary car wash. I really like the wait area. great place to bring y Service Reps very respectful and professional. Service quick along with complimentary car wash. I really like the wait area. great place to bring your car for service. I like to acknowledge Tom who signed me in while Cortez was assisting another customer; as well as Scott who was just pleasant in passing as I waited. All very professional and genuinely friendly. Cortez is consistently very nice, professional, prompt and pleasant to do business with. More
by CFELTON
Employees Worked With
Tom Rickard, Scott Bergstrom, Cortez Heath
July 20, 2018
Terrain SErvice Great service, kept me informed throughout the day on the progress of the service and the additional work that was necessary andneeded to get done . Great service, kept me informed throughout the day on the progress of the service and the additional work that was necessary andneeded to get done . Always great service with excellent staff and team. More
by PATRICK.RILEY
Employees Worked With
Brandon Cannon, Cortez Heath
July 20, 2018
Great service center Competent, prompt and good communications all at a fair price and I highly recommend them. They will tell you what they recommend and why, but I have Competent, prompt and good communications all at a fair price and I highly recommend them. They will tell you what they recommend and why, but I have never experienced attempts to "up sell" services or repairs. More
by Satisfied repeat customer
Employees Worked With
Tom Rickard
July 19, 2018
Chevy Equinox 2013 I want to thank Cortez Heath for always providing excellent service and keeping me up to date and informed about all my vehicle needs. Also giving me I want to thank Cortez Heath for always providing excellent service and keeping me up to date and informed about all my vehicle needs. Also giving me the time to prepare for all the additional needs of my vehicles. I appreciate the time and concern Cortez Heath provides to our family. Thank you for superb service always. Amber Nielsen More
by AMBER2Q
Employees Worked With
Also I’d like to thank Rosetta for making me feel appreciated and welcomed as always. Amazing service. Thank you very much. , Cortez Heath
July 19, 2018
downhill convenience and pricing. No cnbc on television for long wait. 285 drive is intolerable. Service on gmc twice former price. Lack of in depth knowledge of car repair needed,(i v No cnbc on television for long wait. 285 drive is intolerable. Service on gmc twice former price. Lack of in depth knowledge of car repair needed,(i visited an independent garage later, what a difference for half the estimated cost) atmosphere just not as friendly as previos years? More
by CONARD2
Employees Worked With
?have no idea who others?, John Anderson
July 18, 2018
Poor follow-up Was told by service advisor on two occasions that he would follow-up with me by the end of the day (after I had to call to check status). And of cours Was told by service advisor on two occasions that he would follow-up with me by the end of the day (after I had to call to check status). And of course that wasn't done. Was told that my car would be available for pick-up on Saturday and that I would get a call by end of day Friday confirming that car would be ready and cost of repair. That was not done. After repeated phone calls on Saturday (my car had been there since Monday, a faulty water pump had been installed about 6 wks prior) I finally was informed my car was ready 30mins before service department closed and I live about 30minutes away (advisor was not in on Saturday. I feel like I got more help from the CSRs that answered the phone). Just really disappointed considering that this is the only transportation for my family. I feel that the advisor has poor follow-up, if he was not sure when my car would be ready or the cost, say that upfront, not tell me you would call by end of day when you know that you won't. Treat your customer as you would like to be treated. I know that this is a minor issue for some, but like I said, this is our only source of transportation. I felt like I was disregarded. I pass by a ton of auto repairs for service, to come here because I thought the service would be different. I beginning to think that this is not the case. Eventually I did receive help from the service manager, I believe, on Saturday. Once I was in for an oil change and I waited in the waiting room for over three hours because they forgot to tell me my car was ready. On another occasion I bought a battery from Sams club however they were unable to install. I took the battery to Ellis for them to install but they couldn't use it and I had to but one from them. They told me that the original battery was placed in my car,and it also said it on the paperwork, but of course it wasn't and I had to travel back to pick it up. Sorry for long message but needed to vent. More
by KIMBRYANT1201
Employees Worked With
Elise Schaaf, Brandon Cannon
