Jim Ellis Buick GMC Atlanta
Atlanta, GA
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Always excellent! The entire service team here at Buick GMC is always professional, fast and courteous! This is how it should be done. Great experience every time. The entire service team here at Buick GMC is always professional, fast and courteous! This is how it should be done. Great experience every time. More
Replace seat trim. Everything went great, GM paid for the part and my POP paid the rest, Wait was the only thing that could be improved. I will use Jim Ellis Buick agai Everything went great, GM paid for the part and my POP paid the rest, Wait was the only thing that could be improved. I will use Jim Ellis Buick again, More
Great service as usual I'm always pleased with the service I get at this dealership; customer service people are great, the mechanical work is done right, and fast as possib I'm always pleased with the service I get at this dealership; customer service people are great, the mechanical work is done right, and fast as possible, and the price is not expensive; with the plus of getting certified service and parts. More
Great Customer Service Cortez Heath provide excellent customer service with my service needs. He kept me updated and let me know when my vehicle would be ready. Great Job! Cortez Heath provide excellent customer service with my service needs. He kept me updated and let me know when my vehicle would be ready. Great Job! More
The worst experience I have ever had,ever!!!! I will NEVER TAKE MY car back to Jim Ellis for service!!! My car was there from 8am until 3pm before they fixed it. I had an appointment for 8:30 am I will NEVER TAKE MY car back to Jim Ellis for service!!! My car was there from 8am until 3pm before they fixed it. I had an appointment for 8:30 am. More
First Oil Change on new truck The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was for an oil change. Brandon explained the first visit and what was done and should have been done at the selling dealer. Brandon is a wonderful service adviser and I highly praise him to all my friends. He is very helpful, always answers questions and is ALWAYS very king and considerate. More
Service and poor quality of car. My torque converter went out on my 2017 Denali and I was never offered a rental car. 2nd time my car has been in the shop. My torque converter went out on my 2017 Denali and I was never offered a rental car. 2nd time my car has been in the shop. More
It was just ok I felt pressured to leave my car overnight to just have the engine checked even though I expressed I didn’t have the time to. The service representati I felt pressured to leave my car overnight to just have the engine checked even though I expressed I didn’t have the time to. The service representative was not understanding and made me feel bad for not leaving it. He was also not reassuring that my warranty would probably cover the engine issue which made me worry I would have to pay a lot for the issue after we just bought our car from them in April. I also tried to get a shuttle to go across the street for a quick trip while my 90min car service was taking place. The service rep expressed that they couldn’t promise me that I would be picked up within two hours in time to get back to the dealer, it just seemed made up. More
Most excellent. The entire team at Jim Ellis Buick were incredible to work with. They made our buying experience enjoyable. Jim Ellis Buick team runs a very efficie The entire team at Jim Ellis Buick were incredible to work with. They made our buying experience enjoyable. Jim Ellis Buick team runs a very efficient and timely process. Our transaction, training and transition of ownership went so smooth. We were in and out in no time. More
Good Work Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional ser Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional service that would need to be done in the near future - though he did not give me the hard sell, which I appreciated. I do wish the Express Service Center was still operating, which is the only reason I gave "Customer Service" a lower rating. I feel this change was made to better accommodate the dealership than the customers. More