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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,546 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,546 reviews
September 27, 2018
Great job, start to finish! Cortez was courteous and efficient. I did not wait long for the work to be performed. Kirk was very through advising me to replace filters. I appreci Cortez was courteous and efficient. I did not wait long for the work to be performed. Kirk was very through advising me to replace filters. I appreciated him checking out all areas of my car. More
by sreid10255
Verified CustomerEmployees Worked With
Kirk Baggett, Cortez Heath
September 26, 2018
Horrible I inquired on a price for a 2018 Buick Encore- their advertised price included a $2k trade allowance and a $1k GMAC financing rebate. I used their own I inquired on a price for a 2018 Buick Encore- their advertised price included a $2k trade allowance and a $1k GMAC financing rebate. I used their own KBB cash offer link and got a cash offer of ~$9800 (pending inspection). Jon offered $1k over the $2k trade- the trade was a 2007 Jeep Wrangler Unlimited- 120K miles in good condition. I had done research on the trade in value of the Jeep and knew that $1k was ridiculous. Took it to Carmax for a cash offer and got a reasonable offer- sold it myself for $10k (a great sale price for the buyer). Bought an Encore from Carl Black at a good price- cash. Very disappointed w Jim Ellis- I bought my Mazda CX-9 from them, did the deal on the phone and that was a great experience in 2013. I tried to contact Jon several times but apparently my business or money aren't valued there. The only bright note in the whole experience was Barry Bacon, who was very pleasant and helpful- I am not tagging him in the employees below because the bad experience was all on Jon. Not sure if the experience difference is between their Mazda and Buick stores but I won't patronize them in the future. More
by GVL- zoom zoom
Employees Worked With
John "DOBS" Nadobny
September 25, 2018
Prompt and courteous. Nina has been very knowledgeable and helpful in our new car search. Cortz has been very prompt and helpful with the service or our existing car. Nina has been very knowledgeable and helpful in our new car search. Cortz has been very prompt and helpful with the service or our existing car. More
by LDOMENICO
Employees Worked With
Nina Richardson, Cortez Heath
September 25, 2018
Great Service When I take my car in for service the staff is friendly and ready to check me in. The service time is always reasonable. I appreciate the time they When I take my car in for service the staff is friendly and ready to check me in. The service time is always reasonable. I appreciate the time they take to review the services performed and areas I need to pay attention to for future service. More
by KEVANSJOHNS
Employees Worked With
John Anderson
September 24, 2018
Excessive Wait I waited for just shy of 3 hrs for an oil change and tire rotation. I made an appointment in advance, arrived on time and still waited almost three ho I waited for just shy of 3 hrs for an oil change and tire rotation. I made an appointment in advance, arrived on time and still waited almost three hours. Upon arrival I was told 90 minutes, which I consider lengthy, but in hindsight 90 minutes would have been great. Had someone communicated with me to advise of the delay my frustration would have tempered a bit, but I never heard from anyone until I was greeted by the service rep and led to the cashier. The rep was friendly so my issue is with the process, not the personnel More
by J Eubanks
Employees Worked With
Cortez Heath
September 22, 2018
Great service My car is always done in a timely manner. I feel confident that everything is being checked out when I bring my car in for service. My car is always done in a timely manner. I feel confident that everything is being checked out when I bring my car in for service. More
by FLOSSYGAIL
Employees Worked With
Tom Rickard
September 19, 2018
Good Experience I live in Newnan. I had to drive 1.5 hours to get to this dealership because they had the best deals in the Atlanta Area. Nina was an Awesome Sales I live in Newnan. I had to drive 1.5 hours to get to this dealership because they had the best deals in the Atlanta Area. Nina was an Awesome Sales Rep and Mike the finance Manager was an amazing person to work with. Good sales experience. More
by nashjamiel
Employees Worked With
Nina Richardson, Michael Mills
September 19, 2018
Efficient, courteous service ! We recently purchased a new Denali in Alabama. (we have a lake house there) The staff at Jim Ellis were very accommodating and friendly both on the We recently purchased a new Denali in Alabama. (we have a lake house there) The staff at Jim Ellis were very accommodating and friendly both on the phone in at the facility. We will definitely use this facility in Atlanta for ALL service on this vehicle! More
by LITZ75219
Employees Worked With
K'Ron in the parts dept. (I'm not sure of the spelling, but he went above and beyond), Brandon Cannon
September 19, 2018
Timeliness The service to the vehicle was fine but the timeliness was not great. They said 90 min and it took a little over 2 hours and would have taken longer i The service to the vehicle was fine but the timeliness was not great. They said 90 min and it took a little over 2 hours and would have taken longer if I hadn't gone to the service attendant to ask where my car was. After walking around i saw it in the lot and it was complete. So who knows how long it would have taken if i wouldn't have pointed it out to the attendant. While the difference between 2 hours and 90 minutes seems small, i was on my lunch and was told 90 minutes. My expectation would be to meet or exceed that timeframe. I am in the customer service business so i know how hard it is to please everyone but you start by setting the expectation. When you buy a 75k vehicle your expectations for great service is a little higher. More
by JUDYVAUGHN
Employees Worked With
not sure - i think it was Brandon Cannon.
September 19, 2018
Awesome dealership! Great experience! The best price!! Took too long on financing however. Had to wait at least 5 hrs. However, the price was worth the wait! Great experience! The best price!! Took too long on financing however. Had to wait at least 5 hrs. However, the price was worth the wait! More
by joyce.educator
Employees Worked With
Barry Bacon, Michael Mills
