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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,620 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,620 reviews
July 25, 2019
The sale was great; the service even better! When I purchased my new GMC Canyon I got a great deal. My sales person, Dave Mathews, was with me every step of the way (regrettably he has since move When I purchased my new GMC Canyon I got a great deal. My sales person, Dave Mathews, was with me every step of the way (regrettably he has since moved out of the area). The only issue I had was an add-on bed cover leak. The Sales Department tried to resolve the issue to no avail. Scott Bergstrom, the Service Manager, came on board and worked tirelessly with local technicians and GMC staff until the issue was resolved. I can't even imagine how many hours the staff at Jim Ellis GMC worked to resolve the issue. Everyone from the General Manager, Dave, Scott and even Mr. Ellis himself took personal interest in ensuring I was a happy customer. I encourage everyone I know to use Jim Ellis GMC anytime they need repairs or are interested in purchasing a new vehicle. More
by Happy Bob
Employees Worked With
Scott Bergstrom, Dwight Wood, Michael Mills
July 24, 2019
Perfect Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everythi Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everything, making sure necessary items were taken care of in the allotted timeframe. More
by ASLLOYD78
Verified CustomerEmployees Worked With
Brandon
July 24, 2019
Finance Experience I didn’t like/nor enjoy the fiancée experience after having such a great interaction with Blake. I purchased a vehicle on Friday and left with the ve I didn’t like/nor enjoy the fiancée experience after having such a great interaction with Blake. I purchased a vehicle on Friday and left with the vehicle and didn’t even get any paperwork for the car till the following Tuesday. You all do a great job advertising and staying in communication when someone is looking but once they come in after the sales person the service isn’t a good. I wanted to know options once i purchased on if there was a return policy and your internet person couldn’t answer or get back to me on that. I felt like when i went in to the finance office i was being pressured to get gap coverage which exceeded what i wanted to pay; however, instead of focusing on that and having me feel like i was making a bad decision it would have been better to say you can’t return the vehicle even if the next day. When a customer has to feel like they aren’t important and have to wait 4-5hrs to purchase and then pressure applied on the decision of what they can afford they won’t want to come back to buy again. If it wasn’t for Blake Kenya i would have left because i felt like he valued me as least as a customer. More
by dforest28
July 22, 2019
Paperwork We came on a Saturday to purchase truck, they didn't tell us that they didn't take debit card so called the bank to transfer funds to pay for truck an We came on a Saturday to purchase truck, they didn't tell us that they didn't take debit card so called the bank to transfer funds to pay for truck and that's when we was informed. They also ran my credit when I was paying cash, on top of that we had to return 3times and still haven't got paperwork for truck that we paid cash for. This was very unacceptable if this is how you treat people who are spending money...i will not tell people about this dealership. More
by richard.scott89
July 22, 2019
okay, not amazing Its okay for service, not amazing. Its super difficult to get a loaner car when having a car serviced from them. Honestly, I've always thought that t Its okay for service, not amazing. Its super difficult to get a loaner car when having a car serviced from them. Honestly, I've always thought that the reason people have their car serviced at a dealership - so its does not impede your day. Drop off the car, jump in your loaner, and off you go. I've had much better service at previous dealerships. More
by Lawren Thompson
Employees Worked With
John Anderson
July 22, 2019
Encore Cleanliness of dealership. Ricardo was very knowledgeable during my process of buying the Buick Encore. He explained all the features of the car inclu Cleanliness of dealership. Ricardo was very knowledgeable during my process of buying the Buick Encore. He explained all the features of the car including my Bluetooth and Onstar being setup More
by SANDYWILSON1
Employees Worked With
Ricardo Nash
July 21, 2019
19 Denali Great experience. Ricardo did a great job with my purchase and paid attention to what I was requesting. Overall, it was a great experience and look fo Great experience. Ricardo did a great job with my purchase and paid attention to what I was requesting. Overall, it was a great experience and look forward with doing business with this dealership in the future. More
by potter861
Employees Worked With
Ricardo Nash, Michael Mills
July 20, 2019
excellent service Excellent service, very knowledgeable sales and financial staff, very professional, organized and punctual. It’s was clearly a pleasure doing business Excellent service, very knowledgeable sales and financial staff, very professional, organized and punctual. It’s was clearly a pleasure doing business with Jim Ellis auto group (GMC) . More
by Ez3atv/Eric Nelson
Employees Worked With
Samuel Afeworki, John "DOBS" Nadobny, Dwight Wood
July 19, 2019
Very pleased with my car purchasing experience! The staff at Jim Ellis Buick made my car purchase experience very pleasant. They were professional and not pushy. Our salesman John Dobbs was very f The staff at Jim Ellis Buick made my car purchase experience very pleasant. They were professional and not pushy. Our salesman John Dobbs was very fair and thorough from test drive, through negotiations, to delivery. I also appreciated Michael MIlls in finance who went over the forms with us and made the process as painless as possible. The only negative was that someone "dropped-the-ball" when my test drive appointment was made (first visit). When I arrived at the dealership for my appointment, the salesman I was supposed to see never showed-up. So I sat in the front lobby for about 20 minute until John Dobbs took the lead, greeted me, and apologized for the delay. The car I scheduled to test drive was also not ready. So I had to wait about a half an hour while John went to get the car and bring it to me for the test drive. Besides that, every other aspect of the experience was very prompt and pleasant. Overall, I give the dealership AAA+. More
by Helen Knight
Employees Worked With
John "DOBS" Nadobny, Michael Mills
July 18, 2019
Great experience. Great sales manager. Didn’t play games, tried to earn our business, sales manager was great - sales guy was funny and knowledgeable. Took a long time, but everyone, even t Didn’t play games, tried to earn our business, sales manager was great - sales guy was funny and knowledgeable. Took a long time, but everyone, even the finance manager, was super nice and engaging. More
by rycarter
Employees Worked With
Other Employees :
Our sales guy was Neal. Great guy. , Michael Mills
