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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,499 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,499 reviews
April 01, 2019
Unnecessary roughness handling my vehicle. When parking my Acadia the tech did not come to a complete stop when changing gears from Drive to Reverse and from Reverse to Drive(Causes transmissio When parking my Acadia the tech did not come to a complete stop when changing gears from Drive to Reverse and from Reverse to Drive(Causes transmission problems). Radio tuner changed and volume turned so high that I could hear it in the customer lounge. I went to investigate when I realized that this was my vehicle. I noticed that my Acadia was driven off site for tire rotation. After asking the Service Advisor why, I was told that the my Acadia had to be taken across the street to have the tires rotated. Oil, oil filter change and tire rotation should be completed at one facility and not two or more. To me, this is inappropriate behavior when handling a customer's vehicle in a rough manner. After all, I am the customer and at the very least expect those handling my vehicle to treat it appropriately. FYI: Invoice No. 569385, Date of service:29 March 2019 Service Advisor: John Anderson This makes me wonder how the technician drove my Acadia to the tire rotation shop across the street. More
by sigik
Verified CustomerEmployees Worked With
John Anderson
March 31, 2019
Excellent Job, keep up the good work . I was happy with the deals that I made, first of all. Then with those that worked with me, I was very pleased. I would recommend this dealership and a I was happy with the deals that I made, first of all. Then with those that worked with me, I was very pleased. I would recommend this dealership and all that helped me to others that may be looking for a good deal. More
by JOCOOK2209JOCK
March 30, 2019
Wasted our time! After requesting 2 vehicles be available for a test drive prior to arrival, and waiting another 45 minutes after arrival, still NO vehicle available t After requesting 2 vehicles be available for a test drive prior to arrival, and waiting another 45 minutes after arrival, still NO vehicle available to test drive! Wasted my entire afternoon. I won’t be going back and certainly don’t recommend their team to work with! More
by Tpadolsky
Employees Worked With
Kathy Cain, Blake Delacroix Kenya
March 28, 2019
Best Customer Experience Brandon was awesome!! The staff was very courteous and even the iPhone charger was necessary!! Keep it up!!! They are familiar with my vehicle. Tom wa Brandon was awesome!! The staff was very courteous and even the iPhone charger was necessary!! Keep it up!!! They are familiar with my vehicle. Tom was pleasant as well, he’s usually my service advisor. More
by CANDACERGILYARD320
Employees Worked With
Tom Rickard, Brandon Cannon
March 28, 2019
Great! The overall service was great and Brandon Cannon was excellent to work with during my visit! Thank you for sending this out to your customer. The overall service was great and Brandon Cannon was excellent to work with during my visit! Thank you for sending this out to your customer. More
by MLEWISPARNELL
Employees Worked With
Brandon Cannon
March 27, 2019
Service center is grear John in service is the best. His attention to the customer is a true testament to Jim Ellis having the right people in place to get the job done. John in service is the best. His attention to the customer is a true testament to Jim Ellis having the right people in place to get the job done. More
by JFBEULE
Employees Worked With
John Anderson
March 26, 2019
New Tires and Alignment Thank you Cortez and Jim Ellis for taking care of installing new tires and the alignment of my car. I appreciate that Cortez gave me everything for a Thank you Cortez and Jim Ellis for taking care of installing new tires and the alignment of my car. I appreciate that Cortez gave me everything for a $70 rebate gift card (that I was unaware of) from GM for purchasing my tires from Jim Ellis GM certified service center. Everything was easy from making an appointment to waiting with complimentary coffee tea and water and checking out. And I also get discounted oil changes and free tire rotations at every service. More
by MomRichmondATL
Employees Worked With
Cortez Heath
March 23, 2019
AT4 review Dealer was good Fit and finish on truck was not so good 9 mi on it but scuff marks on AT4 emblem and door edge inside driver door. Spot got missed a Dealer was good Fit and finish on truck was not so good 9 mi on it but scuff marks on AT4 emblem and door edge inside driver door. Spot got missed and wasn’t covered by spray bed liner. Bed liner had couple of discolorations. Steering wheel slightly off center. More
by shane589
Employees Worked With
John Jones, Barry Bacon, Michael Mills
March 22, 2019
Horrible Experience--Complete Lack of Care for Customers I found the service advisor and service manager that I dealt with at Jim Ellis GMC to be dishonest, unprofessional, and completely disrespectful. GM s I found the service advisor and service manager that I dealt with at Jim Ellis GMC to be dishonest, unprofessional, and completely disrespectful. GM sold me a new vehicle which turned out to be a lemon. Jim Ellis was not responsible for this sale, but they were the dealer I brought the car to for repairs. After SEVERAL weeks in the shop, I was told the car was repaired and waiting for me to pick up. When I got there the next morning, I could tell right away that the issue was not handled. I let the advisor and the manager both know my concern, and they assured me nothing was wrong. When I first approached the advisor, he rudely said "what do you want me to do" as if I was being ridiculous by saying I was concerned it wasn't fixed right. When I got home that after noon, sure enough the issue was a prevalent as ever. The gentlemen treated me as if I was completely naïve, clueless, and unaware. I don't know if its because I'm young or what that they thought they could get away with this, but in reality I'm a armed forces veteran and am finishing my doctorates degree.. so I'm pretty sure my awareness is just fine. After returning the vehicle to be repaired AGAIN, it was out another couple of weeks, when I was told to come and pick it up. When I got there, the vehicle was FILTHY, as if they hadn't even attempted to get all of the dust and grime from the shop out of my car. Why would any decent customer representative think it was okay to leave someone's car looking like this after all the trouble I have already been through? Once again, when I pointed this out, I was treated as if it was an inconvenience. Sorry guys, it was you who were clueless, unaware, and INCONVENIENT. By the way, I never received the repair paperwork from the service center regarding the final repairs that had to be made. This paperwork is required by law to be given to customers upon receipt of their vehicle. I believe this was an obvious attempt to suppress evidence from my lemon case. This entire process with the lemon has been horrible, and Jim Ellis did everything they could to make sure it was even worse. I will never reccomend this service department to anyone. More
by logan.p.vickery
Employees Worked With
Scott Bergstrom , Tom Rickard
March 21, 2019
Very amazing Nice employees got the job done! very clean, well managed & great prices, very helpful. Gotus out of a vehicle we didn’t want / need anymore into a br Nice employees got the job done! very clean, well managed & great prices, very helpful. Gotus out of a vehicle we didn’t want / need anymore into a brand new vehicle 🙂 More
by destin.willis3
Employees Worked With
(Can’t think of his name but he’s to the left of Blake )he helped a lot also , Michael Mills, Blake Delacroix Kenya
