Jim Ellis Buick GMC Atlanta

Awesome experience There's a very good reason why Jim Ellis automotive group's service departments for GM products consistantly #1 in the southeast - great customer serv There's a very good reason why Jim Ellis automotive group's service departments for GM products consistantly #1 in the southeast - great customer services and a knowledgeable staff that treats you like family. At Buick/GMC, they take the time to explain every repair and recommended manufacturer services. More

John Jones was my customer service representative an he was courteous, explaining the work to be done on my car. About 20 minutes before the work was completed, was my customer service representative an he was courteous, explaining the work to be done on my car. About 20 minutes before the work was completed, John came to the waiting room and gave me an update. He even talked me to my car as I left the dealership.... that was a first for me! More

Convenience has degraded I only use a dealer for repair for convenience. I called for a pickup from the dealer shuttle 3 days in a row and the driver was apparently always too I only use a dealer for repair for convenience. I called for a pickup from the dealer shuttle 3 days in a row and the driver was apparently always too busy even if I was willing to wait an hour or two. The dealer could not diagnose my issue since the battery died and the engine reset. My car was left outside and was covered in tree sap so not having a basic car wash performed was very irritating More

oil change and tire rotation The oil change and tire rotation was fine but car was returned with grease on door handle, dash and steering wheel. The brake recall that was performe The oil change and tire rotation was fine but car was returned with grease on door handle, dash and steering wheel. The brake recall that was performed did not resolve the pulsing at low speeds while coming to a stop, which I have had since the car was new. I believe it is related to the transmission shifting/modulating. More

Great Service The service was great, love the appointment system. Plus the update notifications system. I would recommend this dealer service to family and friends The service was great, love the appointment system. Plus the update notifications system. I would recommend this dealer service to family and friends . I am pleased with the work. More

Awesome Experience I went into Jim Ellis with an approved line of credit. Not only did I drive away with a fantastic vehicle and great customer service, but I got a low I went into Jim Ellis with an approved line of credit. Not only did I drive away with a fantastic vehicle and great customer service, but I got a lower loan percentage. If you are looking for a excellent deal and a group of people who will look out for your best interest than look no further than this dealership. More

First time customer and extremely satisfied. I decided to provide this review based on our positive experience with a dealer we had not previously purchased a car from. We live in Marietta and a I decided to provide this review based on our positive experience with a dealer we had not previously purchased a car from. We live in Marietta and are not close in proximity to Jim Ellis in Atlanta. However, when searching for a particular new car for my daughter, we came upon Jim Ellis (who had the lowest price but was located the furthest within our search range). Although the price between their two websites was different, we were able to clarify things with the General Manager who was very easy to work with. Before getting to that point, we reached out thru their website link thru Autodtrader and within a very short amount of time Nicole reached out to us to assist us with our new car search. She was extremely helpful, quick and got us the feedback we needed in less than a day in order to make a decision (the vehicle we purchased had an expiring rebate). Once we agreed to a price over the phone with the general manager, he sent us a quote via e-mail. We then drove across town (~1hr) and upon reaching the dealership were greeted soon by Nicole and Ralph. They made the entire experience easy and fairly quick. Pleasure doing business with them and we'll return should we have a need in the future!! More

Great I had some routine service being done on my car and they identified an issue with a power steering hose. The issue was promptly addressed and fortunat I had some routine service being done on my car and they identified an issue with a power steering hose. The issue was promptly addressed and fortunately was covered bythe extended warranty. More

Car fixed, looks great, communication excellent Have been using Buick Service Center since bought my Buick Encore five years ago. Have noticed the last couple of visits how well the service advisors Have been using Buick Service Center since bought my Buick Encore five years ago. Have noticed the last couple of visits how well the service advisors communicate about what is wrong, what options are, and how to accommodate owner needs. Brandon was great, made several update calls, and arranged a loaner without question when all work couldn't be completed in one day as originally planned. Full detail left car looking like new. Shuttle home was quick and easy. Altogether an easy experience. More