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Jim Curley GMC Lakewood
Lakewood, NJ
3,751 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday Closed - 5:00 PM
Friday Closed - 5:00 AM
Saturday 8:30 AM - 3:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday Closed - 5:00 PM
Friday Closed - 5:00 AM
Saturday 8:30 AM - 3:30 AM
Sunday Closed
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Showing 3,751 reviews
March 02, 2012
Went in to dealership with all intentions of buying : price of Kia Soul was right, financing was right, color of vehicle was the one we wanted, etc..Left a deposit , so that the next day the car would st price of Kia Soul was right, financing was right, color of vehicle was the one we wanted, etc..Left a deposit , so that the next day the car would still be there when we went to finalize deal---in short we wanted that car. Never could anticipate what would happen when we would sit down and sign/ go over all the paperwork in the financial office. The interest rate was now higher than the one we were quoted the day before.The total cost of the vehicle would now be more. The finance charges were now astonomical, etc., etc.All types and manner of things were being loaded on the back end,turning a 16 k vehicle into a 25 k one. Two days later we purchased an identical vehicle at another dealership: no hassle , subterfuge,or fast talking finance guys. They seemed happy just to make a sale- Jim curley's crew was not. More
by chez
Employees Worked With
financial people, Daven sales
February 19, 2012
The car listed on the internet was a 1983 Buick Riviera convertible with rear wheel drive. It has front wheel drive. I made an appointment with Heather to see the car on Saturday at 9 am. She sent me an convertible with rear wheel drive. It has front wheel drive. I made an appointment with Heather to see the car on Saturday at 9 am. She sent me an e-mail that the car was prepped (all fluids changed) and ready. Her or someone on her internet staff would go over the car with me. When I got there and salesman that greeted me didn't expect me at all. I sat at his desk while I guess he called Heather. Anyways after he called, he said he had to find the car. After a long time, he came back and said he was looking for the keys. Again, he came back after a long time and said he couldn't find the keys. He thinks the mechanic took them but the car door was open. We went to the car. My mechanic friend said the oil wasn't changed and he didn't think the transmission fluid was either. The oil was black. The top looked new but on the driver's side there was a big gap that the rain could get in. Maybe the window wasn't completely up but without the keys who knows. I drove over 80 miles round trip for nothing. You would think they would have another set of keys and more knowledge about Buicks since they are a Buick dealership. More
by wymette
Employees Worked With
Heather and Dave
January 15, 2012
Mark in sales very good salesperson,liked working with him.Explained everything to me and all options i can purchase. Would purchase another car at Jim Curley GMC KIA again. Thank You Mark Tim Kro him.Explained everything to me and all options i can purchase. Would purchase another car at Jim Curley GMC KIA again. Thank You Mark Tim Krohn More
by timmyk
Employees Worked With
Mark- Sales
January 08, 2012
I went into the dealer expecting to not be able to buy anything. I had been looking on the used car lots along RT9. I told my salesman that I had a limit to spend and he went through the list of cars on t anything. I had been looking on the used car lots along RT9. I told my salesman that I had a limit to spend and he went through the list of cars on the lot very carefully and showed me a nice Ford Focus. It met what I wanted perfectly. I was never pressured to buy something more expensive and always felt 100% comfertable with my saleman. This is how other dealers should work. Everyone inside the dealwer was very nice. Obie was the perfect salesman. I didnt spend alot and drove away with a nice car with a warrenty. There was one problem with the car and the guys in the service dept repaired it quickly. I would have no problem recomending Obie Gonzalez and Jim Curley. More
by njnut
Employees Worked With
Obie Gonzalez
December 31, 2011
My husband did the preliminary scouting at Dealerships after we discussed which cars we liked. I joined him to see the cars and take a test drive. Our sales person was Alan Kaplan, who presented us with after we discussed which cars we liked. I joined him to see the cars and take a test drive. Our sales person was Alan Kaplan, who presented us with clear and accurate information about the cars we were interested in. The experience was very casual, comic at times, and comfortable. He did not pressure us into anything and that added to a pleasurable experience. Explaining the use of the buttons in the car was so good, I think we will not need the book! (lol) We came away happy with the Kia Optima that we purchased. An added bonus was the fun of picking a prize envelope from a box and coming away with a $200 AMEX Gift card prize! Happy New Year to all at Jim Curley and thanks for making our choice easier. More
by PJennings
Employees Worked With
Alan Kaplan,Chris Cotton,
December 20, 2011
My wife and i went there to find a clean low milage car at a decent price. We met Mark and talked about a couple of cars.He was very friendly and easy to deal with.He came up with a clean low milage 2008 c at a decent price. We met Mark and talked about a couple of cars.He was very friendly and easy to deal with.He came up with a clean low milage 2008 car for a great price.It was a pleasure to deal with Mark and Bill and highly recamend dealing with them.This was one of the quickest,hassle free car deals i have ever been involed with.As i said before Mark was great to deal with and appreciate his honesty.Thanks Mike R More
by riccs49
Employees Worked With
Mark Imbimbo,bill Tobia
December 14, 2011
From the moment I walked into the dealership I felt like I was some one of importance. Everyone at the dealership is warm and friendly. It was truly a perfect experience! I was some one of importance. Everyone at the dealership is warm and friendly. It was truly a perfect experience! More
by Schreibsyl
Employees Worked With
Chris Cotten and Melissa Justiniano
November 11, 2011
NEVER IN MY LIFE HAVE I RECEIVED SUCH TERRIBLE SERVICE!!!!! I never write reviews on anything but I have to write about the terrible unprofessionalism of this place. After being given the run arou SERVICE!!!!! I never write reviews on anything but I have to write about the terrible unprofessionalism of this place. After being given the run around by Cynthia the "saleswoman who has worked there for 14 years" she took me keys to my truck to have them give me an appraisal. She came in minutes later with my WINDOW STICKER which was in my glove box, in a zipper binder and riffled through all the paperwork in my book. Why she needed the window sticker on my trade in vehicle in BEYOND me but to go through my belongings without me being even near my truck? I then went outside to get my purse out of my truck and my truck was gone. One of the "workers" took it for a little joy ride WITH MY PURSE AND IPAD IN IT to see how it rode and then parked it hidden between two rows of cars because "that is where they do their estimates." After asking what the bottom line was on the car she started preaching to us that she works 14-15 hours a day and needs to feed her family and "we have a right to do that don't you? I mean you get to make money at your job" and went on and on and on. As we were walking away from her and out the door in disgust she raised her voice and was literally YELLING across the dealership at us to finish her tyrade that she was on because she didn't want to get the best number on the vehicle. She later called me back and left me a message that the most important part of a relationship is communication and if we don't have that we have nothing (I don't need a sermon or a therapy session from you honey). Naturally, I called the manager today and gave him an ear full and I would NEVER send anyone there again. To give you the run around is bad enough but to go through someone's PERSONAL belonging and riffle through their glove box??? That is amazing. If anyone ever mentions this place PLEASE send them away if you want them to have a good experience. They will do nothing there except get invaded. More
by amparrino
Employees Worked With
Cynthia
October 14, 2011
I leased a 2011 Kia Optima for my daughter. I have to tell you, what a great experience. They weren't pushy. They didn't double-talk me. They didn't rush me. They didn't confuse me. Everything was e tell you, what a great experience. They weren't pushy. They didn't double-talk me. They didn't rush me. They didn't confuse me. Everything was easy to understand and they didn't waste my time. I can't wait to go back and get another car because that's how smoothly everything went. More
by dibells
Employees Worked With
Brandon Torres, Anthony & Bill (finance)
July 13, 2011
I purchased a 2008 Buick Lacrosse back in July for about $16,000 (after taxes and fees) from the Jim Curley dealership in Lakewood NJ. The sale went fine and my fiancé’ and I took delivery of the car towar $16,000 (after taxes and fees) from the Jim Curley dealership in Lakewood NJ. The sale went fine and my fiancé’ and I took delivery of the car towards the end of July right before we went on a 2 week vacation. After we returned during the month of August, we noticed that the passenger side Air Bag Light, was not activating when someone sat in the seat. We called the salesman and he told us to bring it right in so he could take a look at it. When my fiancé got to the dealership we could not get the situation to repeat itself. This happened 1 more time with the same results. During this time period we also noticed that if the car was started when a door was open and then closed, it would show on the drivers information panel that the door was still open until we actually turned the car off and restarted it. After this happened for the 3rd time we decided to just leave it with the service department until the issues were resolved. After them having the car for close to a week we were told nothing was wrong. When bringing the car back home from this week long repair diagnostic, I pulled into the driveway and noticed that my door alert system now completely did not work. All 4 doors and the trunk were opened and the car reported that everything was closed and operating correctly. Drove straight back to the dealer were I left it for another week. This time they told me the cars PCM was replaced which controls all of those functions. By this time it is mid September I believe. From the day we bought the car two of the tires kept loosing pressure over time so we knew that we would need to replace the tires seeing they were not under the cars warranty and were considered wear and tear. During October I went to fill the tires up once again but this time we noticed that the cars tire monitoring system was reading the pressure but mixing up the tires. For example it was saying our left rear tire was low, but in actuality our front left was low. I know enough about cars to realize that this car had some serious electrical issues. On the 16th of October I brought the car back the dealership and told them I am done with this car and wanted something else. We put maybe 4000-5000 miles on it since July and it had been in the shop for close to 2-3 weeks during that time. I was told no problem and we found a 2008 Pontiac Torrent which was perfect but priced at about $22,000 (after taxes and fees). When we went to do the paperwork they were treating the Lacrosse as a trade in and we were losing close to $4,500 from what we paid for the car 3 months prior. After a week of fighting and negotiating we came to terms on the sale price of the Pontiac and the trade in for the Lacrosse. Still we lost about $4,000 dollars on the trade. After a few months went by it started to bother me more and more so I did some research with the NJDMV and found the previous owner of the car through a record search. I met with the previous owner in December and found out she got rid of the car because she had electrical issues with it not starting. It would take fits and the car just wouldn’t start. She told me the dealership actually had to tow it out of her garage to get it to the shop. After dealing with this enough times she finally told them she wanted to go with another car and bought a KIA sedan. (I was told the previous owner got rid of it to buy an SUV). Now in March of 2011 we needed to bring the Pontiac in for service because the battery was bad in which it was replaced free of charge. During the beginning of July the car wouldnt start and we brought it right to the dealer just to be told that the battery is now out of warranty and since we never paid for the replacement it would be $120 just to diagnose the battery. This was my first dealership experience and left such a bad taste in my mouth I want everyone know just how terrible this dealership is. When working on the trade in for the Lacrosse one of the sales managers Rob was so insulting and demeaning I cant believe there havent been more complaints. More
by PeterP311
Employees Worked With
Chris Cotten, Sal, Rob, & Mike From Service
