Jim Curley Buick GMC

Extremely Unprofessional Had a very disappointing experience from the moment I got to the dealership. I did my homework and knew exactly what car I had in mind. From my first Had a very disappointing experience from the moment I got to the dealership. I did my homework and knew exactly what car I had in mind. From my first interaction with the sales person, Cynthia, I had a feeling there was going to be some sort of inadequacy. I became frustrated with Cynthia because it felt painfully obvious that she was using textbook "sales person techniques." I felt like it being so obvious was insulting my intelligence as a consumer. Also, her textbook techniques caused her to be extremely impersonal and cold. Despite the awkwardness with the sales person, Cynthia, the car was still purchased. While in the finally stage of purchasing the car, it was agreed upon that the dealership sticker and the dealership license plate cover would be removed. All of which were not removed and needed to go back into the shop before we left with the car. Also, Cynthia was extremely pushy regarding the set up of the bluetooth, xm satellite radio, and the on-star. I was very frustrated, but I politely told Cynthia that I would set up everything when I got home. Cynthia was not accepting of that answer despite my ability to set up everything on my own. She was slightly passive aggressive regarding this and again spoke to me in a way that was insulting my intelligence. Following the purchase of the vehicle, it was agreed upon that the registration and title would be sent to my house via certified mail. After about three weeks following the purchase of the car, I had followed up with the dealership regarding the registration. I was informed by Cynthia that the registration would be sent out that day. Following about 5-6 days without receiving the registration, I had followed up and spoke to a supervisor, John. John stated that everything would be handled and appropriately apologized for the mishandling of the paperwork. Another few days and the registration still was not received. Another follow up call was placed and I had spoken to a supervisor Ed. Ed was rather rude to me on the phone stating that nothing can be done, but IF the registration is found then it would be mailed out. After another day or so the registration was finally received. However the registration was not sent certified as it was previously agreed upon and was simply sent in a white envelope. The salesmanship was cold, impersonal, and rather insulting. The handling of the paperwork was rather unprofessional and sloppy. And the customer service from the "supervisors" was extremely rude and unprofessional. I would NOT recommend buying a car from Jim Curley Buick GMC in Lakewood. More

Encore Had a very good experience with Jim Curley Buick. The salesman, AndrewHorochovic, was a pleasure to work With. Got myself a Buick Encore. Will be bac Had a very good experience with Jim Curley Buick. The salesman, AndrewHorochovic, was a pleasure to work With. Got myself a Buick Encore. Will be back for the license. More

Great car, great service! The exact car we had been looking for was there on the lot of Jim Curley. We called, and they had it sitting out front ready for us to test drive when The exact car we had been looking for was there on the lot of Jim Curley. We called, and they had it sitting out front ready for us to test drive when we arrived. It was a rainy day with our 2 year old in tow but our sales person, Cynthia, had the patience of a saint and worked with us to get us the deal we needed for the car we wanted. This is the second vehicle we've purchased from this dealership and we've been completely satisfied with everything and everyone. Sales and regular maintenance alike. More

Great Experience I worked with Cynthia and had the best experience leasing a Buick Encore. Very helpful; getting me the deal that worked for me. Took all the time I n I worked with Cynthia and had the best experience leasing a Buick Encore. Very helpful; getting me the deal that worked for me. Took all the time I needed to show me how to work the features on the car. Cynthia made leasing a car fun, if that's possible. Would highly recommend Jim Curley Buick More

Great service Ricky Kratz pleasant and the Honda Accord I purchased was at a great price. All around a nice experience wasn't there long. Thanks Ricky pleasure doin Ricky Kratz pleasant and the Honda Accord I purchased was at a great price. All around a nice experience wasn't there long. Thanks Ricky pleasure doing business with you More

Great experience Our sales rep Cynthia was very patient and professional. After a little back and forth we reached a deal and her followup was as good as her sales abi Our sales rep Cynthia was very patient and professional. After a little back and forth we reached a deal and her followup was as good as her sales ability. I would you recommend seeking her help in purchasing fro Jim Curley Buick... More

Great experience Ray was excellent to work with. Answered all questions. Negotiations painless. He is even dropping the car off at our house. Easy to do business with Ray was excellent to work with. Answered all questions. Negotiations painless. He is even dropping the car off at our house. Easy to do business with More

Great customer relationship! We were greeted with smiles from all. Our sales person, Cynthia Rothschild, was very attentive to our needs. She was patient, graceful and not at all We were greeted with smiles from all. Our sales person, Cynthia Rothschild, was very attentive to our needs. She was patient, graceful and not at all pushy. She made us feel comfortable. More

Another Jim Curley great deal. Traded in our Buick Lacrosse that we bought here at Curley GMC Buick. Why would we go somewhere else when we get first class treatment here. Had all m Traded in our Buick Lacrosse that we bought here at Curley GMC Buick. Why would we go somewhere else when we get first class treatment here. Had all my service work done here at Curley and they gave me a great trade in price towards my new Encore. Thanks to Mike our sales person for all the help. Last but not least, at 60 years old I have bought 8 new cars in my lifetime and Jim Curley GMC Buick is the only dealer that I have seen where the owner is there everyday and goes out of his way to greet everyone when he comes in and will ask you if you are satisfied with your treatment at his dealership. Mr. Curley is a great down to earth guy. He has our business for the rest of our life. More

Great Service I had door to door service thanks to Cynthia My Buick had a covered warranty issue that was resolved the same day I highly recommend this dealership I had door to door service thanks to Cynthia My Buick had a covered warranty issue that was resolved the same day I highly recommend this dealership More