Jim Coleman Toyota - Service Center

service assistant followed up and made sure all work got done to the customer's satisfaction. Assistance was provided for even getting access to a rental car from enterprise one block away, while service w done to the customer's satisfaction. Assistance was provided for even getting access to a rental car from enterprise one block away, while service was being performed. More

New customer, just moved here. Called and made an appt for a 15,000 mi check, had an email confirmation in minutes. They also sent an email reminder. Staff was friendly and courteous. Told me it would tak for a 15,000 mi check, had an email confirmation in minutes. They also sent an email reminder. Staff was friendly and courteous. Told me it would take 2-2.5 hours, called in 1.5 hrs, although I had to wait 10-15 minutes to pay and for my car to be brought around. Price was much steeper than my dealership in the midwest. My old dealer always washed my car, so was disappointed when it was not done here. Overall, I was pleased with the service. More

This dealership doesn't follow the services recommended in Toyota's Scheduled Maintance Guide. I asked them why and he said it's because this area warrants certain services to be performed sooner (I can a in Toyota's Scheduled Maintance Guide. I asked them why and he said it's because this area warrants certain services to be performed sooner (I can agree with it to an extent, consider heavy stop-and-go traffic). Everytime I take my 2009 vehicle in for service, they aske me to replace the cabin air filter (every 5K miles, rather than the recommended 30K miles). Last time, I asked them show me how dirty the filter was and the shop manager pulled it out. There were leaves on the filter and it was very clear that it wasn't even inspected, but they asked me to replace it. To make matter worse, the filter didn't look "dirty", based on what one of their model "dirty" filter. If anything, it looked much closer to a new filter. I took my car in for the 30K service this week and they asked me to replace the filter, yet again and pay $65 extra on top of the $545 charge for the 30K miles service, which is suppose to include replacement of the filter. The shop rep said they don't perform the service based on what Toyota recommends. The breakout of the bill comes to $134 for parts and almost $350 for labor. $350 to "visually inspect" the car. While I can justify the above but I've two other vehicles and I've never been asked to replace the cabin air filter every 5k mile. Also, the dealership wouldn't admit that the filter wasn't dirty when I had them pull it out and show it to me. It seems to me that they just tack on $65 every time and hope no will ask. More

I would highly recommend Coleman Toyota. I went there to buy a car for my teenager son, his first car, and I met with Claudia. She showed me a great selection and guided me to select the most suitable car buy a car for my teenager son, his first car, and I met with Claudia. She showed me a great selection and guided me to select the most suitable car for my son. The experience was hassle-free and painless. More

My search stops here! I finaly found a dealer that I can trust. I took my 07 Camry in for routine service. I was very impressed about this particular dealership. It was very easy to drop off my car and ca trust. I took my 07 Camry in for routine service. I was very impressed about this particular dealership. It was very easy to drop off my car and catch the shuttle to the metro. I was most impressed by the service advisor that took care of me. Sou Phoubandith on the purple team, was very helpful and he took the time to understand the concerns I had with the vehicle. He also found a recall on my car that I didn't know about. The work was done on time and very effecient. Sou and Purple team are my guys!! More

I usually have my car serviced here on a regular basis and that is the reason i brought my car in this most recent time. To start with I received both an email and a phone call from my adviser (Ben) remi and that is the reason i brought my car in this most recent time. To start with I received both an email and a phone call from my adviser (Ben) reminding me it was time for service. I easily made my appointment online, which was very convenient. Then brought my car in on a Saturday morning. Things were very busy, with lots of cars coming and going. I was very impressed with how efficient and smooth everything seemed to be going in this busy place. I was met at my car by a young man who directed me to my adviser. I waited a short 5 minutes to check in with Ben. My car was ready before the promised time. I didnt have any coupons but Ben let me know that there was a current one available and applied it to my bill. Thank you Ben for saving me a little extra. And thank you Jim Coleman service department for taking such good care of me and my car! More

I purchased my 2010 Prius through Jason Parker. I was originally working with another dealership; however, my experience with Jim Coleman Toyota was much more plesant and professional. I highly reccomend originally working with another dealership; however, my experience with Jim Coleman Toyota was much more plesant and professional. I highly reccomend to anyone shopping for a new car to check out this dealership. Additionally, I continue to take my car for service at Jim Coleman Toyota. The service department, specifically Ben Thurston, is friendly and always explains my service options. I sincerely recommend continuing your cars' service at Jim Coleman Toyota. More

Dealership has been the only people to service my Toyota. When my car died I had it towed to nearest machanic who said engine had "seized" and I needed a new motor. Called Jim Coleman who immediately said th When my car died I had it towed to nearest machanic who said engine had "seized" and I needed a new motor. Called Jim Coleman who immediately said they would pick up the car and look at it. They came up with the same diagnosis, and said it would cost them too much to figure out why it seized. (like maybe they did not put enough oil in it last time they changed it!!). They wanted $3900 to repair PLUS THE COST OF TOWING! They became rude and obnoxious about it. When I spoke to the General Manager, Brian Smith, I found him to be both patronizing and of absolutely no help. I have been a loyal Toyota customer for many years but with people like Brian Smith runing their operations, I really wonder where they are going. More

In 1998 I went with my elderly mother to Jim Coleman pick up a car she purchased new. The final price was thousands over the agreed upon price - I reviewed the paperwork and noted that the following has mys up a car she purchased new. The final price was thousands over the agreed upon price - I reviewed the paperwork and noted that the following has mysteriously appeared - none of which was reflected in the paperwork. Paint sealant: $395 - (this turned out to be wax) Fabric sealant: $495 - (Spray -on - think Scotchguard) Trunk tray: $195 - (Speechless) Window tint: $495 - ?? Full Sized spare tire: 175.00 (Maybe. But 175.00?) Wheel locks: $295 - (I can't see anyone stealing stamped steel Corolla wheels) Deluxe carpet mats: $495 - (Yup. Floor mats) Appearance upgrade: $250 - (Never did get an answer) Market adjustment: $3,000 (Uh, what?) I told them we didn't want the wax and wound up bargaining it and the fabric sealant down to 70.00. This would be the easy part. I refused to pay for the trunk tray and told them to take it out. Ditto the floor mats, spare and wheel locks. They could never explain what the "Appearance upgrade" was and so that wasn't so hard to get rid of. My mother (my dad had died very recently and this was the first car she bought on her own) was pretty set on this particular car and "didn't want to make a scene" so it would have been a problem to walk out, though I wish we had. I bargained the whole mess down to about 1,000 dollars and we left with the car. Little did I know the pain was just beginning. I'm in the service and only get home every so often. The next interaction was an invoice for replacing the front brake rotors and pads due to rust. The car was three years old and had less than 12,000 miles on it. It was not covered under warranty because the "car wasn't driven enough and that's why the rotors rusted." I've worked as a heavy truck mechanic in the Army and have worked on any number of cars. ALL brake rotors will have light surface rust, she does not live in the salt belt (Bethesda?) and besides, the car is garaged. Next visit home: car is six years old, under 23,000 miles, she took it in because it wouldn't start - it was a dead battery. She said it had been running perfectly. Total bill was than 4,100 to replace battery, started, alternator, voltage limiter, and belt, while they were unnecessarily rebuilding the car's entire electrical system for a dead battery, they "happened to notice" the ECU (computer) "looked fishy, you don't want the car to just stop on you one night?", ditto the the throttle body, they cleaned and adjusted the spray of injectors (got me there - the car was running fine, and why clean them? if they are bad might as well replace them - turns out they were saving that one for another visit.) They also installed new CV boots, though I happen to know the original ones were fine (I had checked them previous visit a few months earlier) and had no cracks, replace motor mounts, adjust transmission and replace weatherstripping. The car has 23,000 miles on it, is garaged, and literally driven by a little old lady. Anything beyond the battery and belt is outright theft. Despite my strong objections she kept taking to Jim Coleman. In 2007 they convinced her that even though the car had 33,000 on it, since it was almost ten years old, they needed to do the 36k 50k 75k and 90k service all at once, hence she was charged for a timing belt, water pump, front seal, struts, brakes (again) radiator, full tune up, new headlights, battery and exhaust. Over 3,500. Fast forward: She called, not to question whether the latest estimate was legit, but to ask whether she should just get a new car, as they told her this one, at a little over 38,000 miles, needs: a new radiator, heater core, blower, head gasket, both transmission and motor mounts, injectors, master brake cylinder, CV joints, O2 sensor, strut assembly, tie rods and complete transmission rebuild. She took it in because "it took longer than she remembered to blow warm air." With the economy tanking she suddenly worried about money and has realized she's on a fixed income and doesn't really have the 4,000 they want to "make it safe to drive" so she didn't approve this round if repairs. Needless to say, when I got home for the holidays I looed it over - it's in perfect shape. It was 22 degrees the day she though it didn't warm up quickly. I realize this a mother problem as much as Jim Coleman lying to an elderly widow and stealing her blind. The whole situation has been making me insane for years, so my wife and I finally hit upon a solution: we bought the car from her and are letting her use it - so now the upkeep is up to us. This is just part of the Jim Coleman saga - I can't imagine how these people sleep at night. A Corolla is one of the most reliable cars on the road - our son has a 1996 with over 145,000 on it - it's been bullet proof. This dealership preys on the elderly in particular - every time my mother would balk they would mention how dangerous it would be not to do what they said - new brake rotors, car suddenly stopping, overheating. These are the worst of the worst - there are numerous other small things I haven't mentioned. There are many good mechanics and dealers out there. Jim Coleman in not one of them. More

We purchased a 2004 Toyota Sienna from Jim Coleman Toyota in Bethesda, MD. We continued to have the vehicle serviced there until a few days ago. Our van has less than 60,000 miles and is not even a month pas in Bethesda, MD. We continued to have the vehicle serviced there until a few days ago. Our van has less than 60,000 miles and is not even a month past its 5th year on the road; and we have thousands of dollars of needed repairs that are due to the poor quality of the van's original materials, parts, and manufacturing. Here is the list of items that have gone bad to date. * rear hatch hydraulics - failed and replaced twice. * air conditioner - undiagnosed problem that Toyota can't seem to find. At outdoor temperatures above about 82 degrees, the interior is hot enough where passengers sweat when the AC is on full blast. The whole point of AC is to cool passengers when it is hot outside. * driver's seat belt routinely folds over on itself when retracting and gets stuck so it is not usable. We have figured out how to fix it, but it isn't easy and it takes 10 minute or more each time. This occurs many times during the week. Toyota will not replace this totally faulty seatbelt that is due to a design flaw. * driver's door needs to be replaced ($2,000) due to a known defect that Toyota will only fix within the 1st 5 years. Apparently, Toyota thinks it is acceptable to have a door malfunction on a 5 year old vehicle and after 5 years it should be the owner’s expense. So much for Toyota having durable high-quality vehicles! * Rack and Pinion needs to be replaced due to a leak in two places. At 5 years and under 60,000, this is not covered under the original warranty. The estimates from Toyota are from ($1,100 to $1,600) to replace with a rebuilt version or new Toyota part. So much for having a safe car to drive for 10 years. We bought this car because we thought we were buying a safe high-quality product that we could drive for about 10 years. We were totally surprised to discover how poorly built it is; and that it is falling apart within 5 years. The biggest shock is that Jim Coleman Toyota doesn't care or stand by this statement made supposedly by Jim Coleman. "On behalf of everyone at Jim Coleman Automotive, I would like to thank you for choosing our Toyota Dealership and trusting us with your business. You are an important member of our Jim Coleman Automotive Family. You will find that our relationship travels far beyond the sale, building and thriving through your entire ownership experience. At Jim Coleman Toyota, we take great pride in the extraordinary level of personal service that you will receive from everyone at our dealership. We are fully committed to creating a lifelong relationship with each of our clients, offering the most positive ownership experience possible." Jim Coleman, President. At the moment, I do not feel like part of the Jim Coleman Automotive Family! I feel like I paid way too much for a product that isn't as durable or as safe as I thought. We were planning to keep this van and buy a Prius as well in the near future, but I am not satisfied with the product or the customer service of Jim Coleman Automotive. More