Jim Coleman Toyota - Service Center

Great service center This is my first experience at crevice center Jim Coleman Toyata, Bethesda. Very nice people, very helpful, answered all my questions about the proble This is my first experience at crevice center Jim Coleman Toyata, Bethesda. Very nice people, very helpful, answered all my questions about the problems of my car. Gives to me advise which problem have to be fixed today, which can wait. No pushing and scary stories.Thanks. More

Another wonderful routine maintenance Ben Thurston always is on top of what the car requires beyond the scheduled maintenance. It makes me feel very safe to know that. He is also so friend Ben Thurston always is on top of what the car requires beyond the scheduled maintenance. It makes me feel very safe to know that. He is also so friendly and pleasant no matter how busy the shop is. The car always runs and sounds better after I have brought it in--kudos to the mechanics and to Ben for being proactive as the car ages. More

Great Service from Chris Mwepu and the Gray Team! Chris Mwepu (Gray Team) was -- as usual -- clear, helpful, responsive, resourceful and accurate in estimates of time and effort. The rest of the Gray Chris Mwepu (Gray Team) was -- as usual -- clear, helpful, responsive, resourceful and accurate in estimates of time and effort. The rest of the Gray Team was similarly professional and effective. (And thanks for the hamburger, a Saturday tradition at Jim Coleman!) More

Don't go here to service a Prius I took my 2008 Prius in to have the auxiliary battery checked/replaced and to complete 30000 mile service. Pros: 24 hour loaner car. My basic servi I took my 2008 Prius in to have the auxiliary battery checked/replaced and to complete 30000 mile service. Pros: 24 hour loaner car. My basic service ended up with another $1200 in "recommended" repairs that I agreed to. Since the service the performance of my vehicle is significantly declined (in MPG terms). I took the car back for a follow up inspection and was told everything was fine and yet my MPG is still 10 MPG less than before taking care in the first time. Never any follow up. Also the first person I spoke with in service center (silver team I believe) was just unbelievably rude and dismissive. I'd never go back here. More

Excellent Customer Service by Tim and the Blue Team! Yesterday I dealt with Tim from the Blue Team and he was excellent. He explained everything that was going to be covered during my visit and answered Yesterday I dealt with Tim from the Blue Team and he was excellent. He explained everything that was going to be covered during my visit and answered all of my questions. I was able to go over to the mall and grab some lunch and take care of some other shopping needs which was very convenient. They were even nice enough to throw in a free car wash which came with my Presidents Club Membership. It was an overall excellent experience! Thank you to Tim James and the Jim Coleman Toyota Team! More

Treated me like I was a nuisance. This was my first experience with a Toyota dealership since my purchase of the vehicle just over a year ago. Needed a minor collision repair ($1500), This was my first experience with a Toyota dealership since my purchase of the vehicle just over a year ago. Needed a minor collision repair ($1500), but they did not really seem to have much interest in helping me. That's fine. Plenty of other places to go besides an over-priced dealership. I started out looking to make build a relationship with them that would have probably lasted for the life of the car... the next 10 years, perhaps. But I was shuffled off the phone as though my questions were a bother. Strange. I guess everyone at Jim Coleman Toyota just makes waaaay to much money to have any interest in taking mine. Oh well. I know of at three other body shops who would love the work... and who will also be glad for the opportunity to create a new customer relationship for the coming decade. Thanks, Jim Coleman Toyota - for making my decision about whether or not to work with you a very easy one! More

WARNING! Please DO NOT TAKE YOUR CAR TO JIM COLEMAN COLLISION CENTER FOR ANY REPAIR YOUR CAR WILL ROTE IN THEIR BACK YARD FOR MONTHS. Extremely bad management and customer service. They want to sell y COLLISION CENTER FOR ANY REPAIR YOUR CAR WILL ROTE IN THEIR BACK YARD FOR MONTHS. Extremely bad management and customer service. They want to sell you only new cars, if you have any problem with a car you bought from them or take your Car for a repair to the collision center they will treat you like an enemy. DO NOT GO TO JIM COLEMAN, do go through what I have gone through. Go to Darcars!!!! More

12-3-12 I got my corolla in 1988 at the Jim 12-3-12 I got my corolla in 1988 at the Jim Coleman Toyota. It was the best choice and decision I ever made and I was given the Green Team f 12-3-12 I got my corolla in 1988 at the Jim Coleman Toyota. It was the best choice and decision I ever made and I was given the Green Team for my service. Many Years ago Gary was in charge and now Katie. I’m so lucky for Katie and her team. This is no joke because in the last 24 years my car has taken a licking and kept on ticking and I have always had Great service with the Green Team ! I Love my Toyota and although because of money problems and having to move further away they have always help me when I get in there. I wanted to Thank Jim Coleman Toyota, Katie and her Green Team for always helping me out and doing an Great Job ! I highly recommend getting your car at Jim Coleman Toyota in Bethesda, MD and even more so getting Katie and her Green Team for service ! Green is the best ! In my book, Jim Coleman Toyota, Katie and her Green Team get 5 STARS * * * * * Take Care And Always Be Well, Rachel Blitz More