Jim Coleman Toyota - Service Center

Toxic environment I'm just some customer who is sitting by service waiting for my car. And today, some of the workers here started yelling at each other and verbal figh I'm just some customer who is sitting by service waiting for my car. And today, some of the workers here started yelling at each other and verbal fights broke out. I left with my wife and daughter. Iw on't service my car here again. It's too dangerous. More

Service center - stay away Last week, I took my 12-year-old ES350 (75k miles) into Jim Coleman Toyota for an oil change, tire rotation, and inspection. I had only used them once Last week, I took my 12-year-old ES350 (75k miles) into Jim Coleman Toyota for an oil change, tire rotation, and inspection. I had only used them once before, in September, when my mechanic was unable to get a bad sensor off the manifold. JC mechanic was able to replace the sensor, and they only charged me a bit more than the original mechanic was going to. So I thought I'd try them again. They call me and tell me the car needs $8k worth of work (not sure the vehicle is worth that much!!!). The bulk of the cost was $3,400 to fix a small oil leak. They said they needed to lift the engine completely out of the car to fix it. Another $2,400 to fix a leak in the power steering system. I tell them not to do anything and I take the car to another mechanic on Rockville Pike. He tells me he sees no oil leak in the vehicle. He also tells me a $60 clamp will fix the leak in the power steering. He did all the other work (rear brakes, replace axle boot, etc.) and he did it all for well under $2,000. I learned from several sources (after the fact) that Jim Coleman Toyota is notorious for this kind of thing. Beware any dealership, but especially this one. More

Destinee Montague was truly EXCEPTIONAL ‼️ She Destinee Montague was truly EXCEPTIONAL ‼️ She listen,she is friendly,patient, very very professional ,you have a great asset in your company. Sh Destinee Montague was truly EXCEPTIONAL ‼️ She listen,she is friendly,patient, very very professional ,you have a great asset in your company. She deserves more than 10 points. Jorge More

Great service and goog deal on the car. I received a great deal on the vehicle service agreement . I am on the president's club for car service. The dealer lower the price twice .... I received a great deal on the vehicle service agreement . I am on the president's club for car service. The dealer lower the price twice .... More

Did not take responsibility for A MISTAKE We had wheels on our 2017 Prius Prime rotated as part of routine service. When we came in there were four wheel covers. A few days after the service We had wheels on our 2017 Prius Prime rotated as part of routine service. When we came in there were four wheel covers. A few days after the service we noticed that there were only three. Our service rep refused to take responsibility for the missing wheel cover which we believe either was not replaced or poorly installed after the service. We are not happy with Coleman Toyota. More

Service was repeatedly incomplete - I have lost confidenceLP Repeated failure by the express team to complete portions of the routine service required me to send it back twice and wait for the vehicle (I was lat Repeated failure by the express team to complete portions of the routine service required me to send it back twice and wait for the vehicle (I was late and had left it overnight). In the end they didn’t perform the service and it makes me wonder what else they say they do that they don’t actually do More

Unprofessional service Avoid this dealer. I took my car for a repair. They gave me an estimate and then they did a lot more work than I authorized. They even called my insur Avoid this dealer. I took my car for a repair. They gave me an estimate and then they did a lot more work than I authorized. They even called my insurance to request approval for additional work, which was unrelated to the initial repair (and supposedly not covered). I got saddled with an expensive bill and likely with a higher insurance rate. To top it off, I have to take the car back because they did not connect the door accessories properly. More