Jim Coleman Toyota

Excellent shopping experience at Coleman Luis Romero was a top-notch salesman. He was very thorough in telling me all about the car and then taking me on two test drives. He actually directed Luis Romero was a top-notch salesman. He was very thorough in telling me all about the car and then taking me on two test drives. He actually directed to me a car that met my needs quite well. I liked it a lot, but in the end the Honda CR-V beat it on both cost and comfort. More

They are the worst! All lies , all they need is your money! Crazy interest rates! Check out my google review and you will understand how they work. They erased pictures of the letters full of lies that money! Crazy interest rates! Check out my google review and you will understand how they work. They erased pictures of the letters full of lies that they sent me, I uploaded a new one and I know they will take it out. I will keep posting and help someone save their money! More

It was the salesman and his back-up I happened to walk in and Mohammed was the first salesman to approach my wife and I. We had come only to look, but he was so pleasant and well informe I happened to walk in and Mohammed was the first salesman to approach my wife and I. We had come only to look, but he was so pleasant and well informed that we ended coming back to get a car. He put up with our agonzing over trim lines and colors with remakable patience. What sealed the deal was Umar who actually looked at my lease claculator and brought the monthly cost within my reach. Just very fair and reasonable and no pressure. If you go, seek out these two as they were great to work with! More

A gbood dealership with good people I like the straight talk and personal attention. The manager was willing to work with me to make sure I git the advertised price with no add0ons. I like the straight talk and personal attention. The manager was willing to work with me to make sure I git the advertised price with no add0ons. More

Great and knowledgeable sales staff! Awesome sales people from Arslan to Oscar and Tran! These people really know their product. I was in and out of the dealer fast. I drove home a beauti Awesome sales people from Arslan to Oscar and Tran! These people really know their product. I was in and out of the dealer fast. I drove home a beautiful Prius to my family and I don't regret it one bit! More

Service center - stay away Last week, I took my 12-year-old ES350 (75k miles) into Jim Coleman Toyota for an oil change, tire rotation, and inspection. I had only used them once Last week, I took my 12-year-old ES350 (75k miles) into Jim Coleman Toyota for an oil change, tire rotation, and inspection. I had only used them once before, in September, when my mechanic was unable to get a bad sensor off the manifold. JC mechanic was able to replace the sensor, and they only charged me a bit more than the original mechanic was going to. So I thought I'd try them again. They call me and tell me the car needs $8k worth of work (not sure the vehicle is worth that much!!!). The bulk of the cost was $3,400 to fix a small oil leak. They said they needed to lift the engine completely out of the car to fix it. Another $2,400 to fix a leak in the power steering system. I tell them not to do anything and I take the car to another mechanic on Rockville Pike. He tells me he sees no oil leak in the vehicle. He also tells me a $60 clamp will fix the leak in the power steering. He did all the other work (rear brakes, replace axle boot, etc.) and he did it all for well under $2,000. I learned from several sources (after the fact) that Jim Coleman Toyota is notorious for this kind of thing. Beware any dealership, but especially this one. More

Great Service, Friendly Team I purchased 4 new vehicles from Jim Coleman Toyota so you can trust my word. I live in Bristow, VA which is about 40 miles from where it is located. T I purchased 4 new vehicles from Jim Coleman Toyota so you can trust my word. I live in Bristow, VA which is about 40 miles from where it is located. The friendliness of the people working at Jim Coleman makes a great difference. And that's why I always prefer Jim Coleman passing by a lot other Toyota dealers. I had a chance to meet the General Manager Patrick Coleman and he is always trying to do his best to accommodate customer needs. I definitely recommend checking Jim Coleman Toyota before you buy your new vehicle. More

Luis was a great salesman! He provided all he info we needed and was really helpful with logistics. Thanks to the whole Jim Coleman team! needed and was really helpful with logistics. Thanks to the whole Jim Coleman team! More

Karen helped setup the deal over the phone or I Karen helped setup the deal over the phone or I wouldn’t have driven to Maryland. Luis put together the deal with Arslan help to get me into a 2020 Karen helped setup the deal over the phone or I wouldn’t have driven to Maryland. Luis put together the deal with Arslan help to get me into a 2020 as the 2019’s which I came in to buy were sold out. Alex drove home a great financing/warranty package. No jerking around. Got down to a great deal and executed as we discussed over the phone. More

STOP- DONT WASTE YOUR SANITY This was my first ever experience buying a new vehicle, and the experience I've had at this dealership was abominable, detestable, absolutely horrible This was my first ever experience buying a new vehicle, and the experience I've had at this dealership was abominable, detestable, absolutely horrible! I'm in the process of dealing with my bank because they didn't send the title as they promised they were going to do and they won't call me back! Either the receptionist at the front doesn't forward messages along or they just are deciding not call back! PLEASE READ ON... They might not actually check to make sure your vin number that you are driving off the lot is actually the one with the paperwork you signed for. (First time buyer didn't know I had to be the one to check it) 8 days later on the day I leave for vacation they call and tell me the truck I'm driving isn't the one on the paperwork (also means my its not correct on my insurance!) While I do appreciate the accessories to try and fix the situation they caused. They clearly don't actually know their product. Ordered wrong accessories for my truck twice and then later said they thought my vehicle came with it. So they had to order extra parts for their mistake again! Can't follow direction to put the hard plates on the truck (Reception issue again, I'm assuming) Got a letter from the bank Aug 30 called that same date and they actually answered and said they would mail it on Monday. Thought I they would do it so I didn't think anything of it. Got a Second letter from the bank Nov. 1st saying.. "Failure to get a copy of the title will result in Default." Called and talked to receptionist and asked to speak with Umar (haven't heard anything back), I've called all weekend and still haven't been able to talk to someone about their SCREW UP AGAIN!!!!!!! I even reached out to Patrick Coleman and left him a voicemail and still haven't gotten a call back. So if you are thinking of buying a vehicle here with this crap of service, let me save you some time, energy and stress. Don't support someone who won't support you back! Love- the Distressed Customer you've caused! More