Jim Coleman Toyota

The team was professional, patient, and enjoyable to talk to from the first phone call through closing. Jose Redd went above and beyond to make sure I understood all the technology features and anticipated to from the first phone call through closing. Jose Redd went above and beyond to make sure I understood all the technology features and anticipated future questions about phone set-up and different driving modes. Anthony Kamola offered a very informative (but low-pressure) tutorial on different maintenance options and made closing quick, clear, and efficient. Umar was very supportive as well - this is my 6th Toyota from Jim Coleman and I will remain a customer for life! More

I felt very fortunate to be able to work with Jose Redd when purchasing my new RAV4. He is very professional and thorough and helped me find exactly the car I wanted. Jose took time explaining all of my when purchasing my new RAV4. He is very professional and thorough and helped me find exactly the car I wanted. Jose took time explaining all of my options and provided guidance on best value. Once my car was delivered, he carefully walked me through the features and functions. He went above and beyond to ensure I was happy and comfortable with my new car. More

Jose is knowledgable, friendly and efficient. We never felt pressured, but he was always ready with information when you needed it. We test drove a hybrid RAV4, then tried the comparable Honda CRV and pri felt pressured, but he was always ready with information when you needed it. We test drove a hybrid RAV4, then tried the comparable Honda CRV and price-shopped both models on the internet. I promised Jose last shot since he had been so gracious with his time and knowledge. Called him on a Saturday morning to tell him we had found the exact color, which his dealership did not have, and accessories we wanted at another dealer for a better price. He said, "I'll get you one," and in two hours he had a better car at the same price. He's a straight-shooter who will get your deal done as promised. More

We bought two cars this last weekend from Jose Redd. Literally the best car purchase experience I’ve ever had! He’s the best. We told him what we were looking for and he stuck to it and didn’t try t Literally the best car purchase experience I’ve ever had! He’s the best. We told him what we were looking for and he stuck to it and didn’t try to up sell us or anything. He’s a total gentleman which is rare today More

Huge shout out to the Dynamic Duo, Redd and Akamola! Both were leading professionals that remained fully involved and attentive to all our needs and wants for our purchase. We can't say it enough of how fort were leading professionals that remained fully involved and attentive to all our needs and wants for our purchase. We can't say it enough of how fortunate and extremely appreciative of the support and great customer service provided by these (2). We were reminded what great car buying is and should be! Last but not least, they both showed that if you truely enjoy and love what you do, then it's no longer WORK!! Thanks again for the enjoyable car buying experience!! Respectfully, Paul Matthews More

Today I purchased my new RAV4 at Jim Coleman Toyota. I worked with Mohamed Sameed from the beginning, and he was absolutely a pleasure to work with. Mohamed was always responsive to my emails and phone ca worked with Mohamed Sameed from the beginning, and he was absolutely a pleasure to work with. Mohamed was always responsive to my emails and phone calls/texts, treated me with patience and went above and beyond to honor his word and be reliable. If you need to find a salesperson who will treat you with respect and work with you to get you your deal with transparency, I cannot recommend Mohamed enough. He actually cares about doing business with you, and I am glad I made the choice to work with him on this purchase. You will not regret working with Mohamed. In the Finance office I worked with Anthony, who was also very approachable and a pleasant person to work with. Overall, he also gave us a very positive experience at Jim Coleman. Working with Mohamed left me a happy customer of Jim Coleman Toyota, and I look forward to the day I can say the same about my experiences with the service department here as well. More

On April 21st, 2020 we bought a new RAV4 Hybrid XLE from When my wife and I bought our new RAV4 hybrid from Jim Coleman in April we had a discussion with staff that led us to believe that if the APR changed When my wife and I bought our new RAV4 hybrid from Jim Coleman in April we had a discussion with staff that led us to believe that if the APR changed before our first payment we could revise our finance agreement as detailed in the unfavorable review below. It turns out that no such program exists. When we complained about what we perceived as misinformation, Patrick Coleman intervened and provided an extremely fair solution. This was the second vehicle we have purchased from this dealership. It is now likely that down the road about 200,000 miles or so we will purchase a third. We have revised our rating up in accordance with this. On April 21st, 2020 we bought a new RAV4 Hybrid XLE from Jim Coleman Toyota in Bethesda, MD. This is the second new vehicle we have purchased from them in 8 years. At the signing of our purchasing documents we were explicitly told to pay attention to the monthly changes in the APR financing opportunities offered by Toyota Financial because if the rates became more favorable before our first payment came due on July 20th, 2020, that we could readjust our rates, but that this option would cease upon our first payment. Apparently this was an outright lie. We are now told that the rate became irrevocably fixed as soon as the sale was final. We find this behavior unconscionable. The Sales management has characterized it as a miscommunication. That, too, is a lie. The instructions to pay attention to rate changes were clear and detailed, with absolutely no warning that it was futile to do so, but with a clear assertion that we could take advantage of the rate change. We are not in the habit of making audio recordings of important transactions because, like most Americans, we operate on the assumption the established small businesses deal honorably with the public. It appears we are somewhat naive. More

Toxic environment I'm just some customer who is sitting by service waiting for my car. And today, some of the workers here started yelling at each other and verbal figh I'm just some customer who is sitting by service waiting for my car. And today, some of the workers here started yelling at each other and verbal fights broke out. I left with my wife and daughter. Iw on't service my car here again. It's too dangerous. More

Satisfied with purchase of new Prius 2019 We came to Jim Coleman Toyota in Bethesda on Sat Jan 25 at 2 PM. We knew we wanted a new Prius 2019, colored sea glass pearl. Luis Romero showed us t We came to Jim Coleman Toyota in Bethesda on Sat Jan 25 at 2 PM. We knew we wanted a new Prius 2019, colored sea glass pearl. Luis Romero showed us the car, had us test drive it, and explained the features of the car with knowledge, patience and tact. Haggling over the price took a bit of time, but in the end, we found agreement with Bill Hoyos. The car of the color we wanted was not ready, so we put in a deposit and were done by 4 PM. We came back a few days later, the car was ready, and the paperwork took less than one hour. Most pleasantly, nobody tried to push options or insurance that we did not want, which tends to take a lot of time and energy with some other dealers. It was one of the more pleasant car buying experiences I have had. I drove an old Corolla to pick up the Prius, and when I mentioned to Luis that the oil dipstick was jammed in the Corolla, Luis immediately offered to help. He took the car to the service people, and they managed to free the stick, without charge. That was a very nice gesture. One slight inconvenience was that the second key was not delivered with the car. Luis called me the next day, and I drove down to get it, but that was 2 hrs I did not need to spend. More

Purchase of a new Avalon. The dealership is professional and pleasant to deal with in all areas. We feel that we got a fair deal on our trade-in, as well as the price paid for The dealership is professional and pleasant to deal with in all areas. We feel that we got a fair deal on our trade-in, as well as the price paid for the new car. More